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Customer Service Sales

Location:
Rayville, Louisiana, 71269, United States
Posted:
October 07, 2016

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Katie B. Hutson

*** *** ***

Rayville, LA *****-*528

Phone: 318-***-****

Fax Number: 318-***-****

acwynq@r.postjobfree.com

Objective

A position as an office or administrative support worker. Ability Summary

Employment History

Customer Service Representative (Customer Service

07/2015 - 06/2016 SPHERION STAFFING

LLC

P O BOX 283 %TALX UC

EXPRESS, SAINT LOUIS, MO

• Oversaw employees to ensure customer satisfaction goals were consistently met.

• Improved functionality and service capacity by resolving customer complaints efficiently and quickly.

• Managed customer called effectively in a complex, fast-paced, and challenging call cent environment.

• Managed high call volume with tact an professionalism.

• Gathered and verified all required customer information.

• Defused volatile customer situations calmly and courteously.

• Resolved service, pricing, and technical problems by asking clear and specific questions.

• Over saw security lighting promotions and set up for a team.

• Service initiation

• Texas service intiation

• Texas consumer

• Business SI

• Technical calls

• Texas business

• Lighting set up

• Cleaning

• Made physical graphs, charts, models, and posters relative to work goals/tasks.

Office Assistant

06/2015 - 06/2015 Waller-Singer Chevrolet

Inc

3380 Front St, Winnsboro, LA

• Answered and quickly redirected calls.

• Ordered and distributed office supplies while adhering to a fixed office budget.

• Managed office supplies, vendors, organization, and upkeep.

• Screened applicant resumes and coordinated both phone and in-person interviews.

• Answered and managed incoming and outgoing calls while recording acurate messages.

• Opened and properly distributed incoming mail.

• Microsoft Office

• Greeted numerous visitiors, including VIPs, vendors, and interview candidates.

• Helped distribute employee notices and mail around the office.

• Maintained a clean reception area, including lounge and associated areas.

• Assisted with even planning.

• Obtained signatured for financial documents and internal and external invoices.

• Screened all visitiors and directed them to the correct employee office.

• Located missing file materials.

• Implemented improvements to file systems and procedures.

• Examined, categorized and sorted incoming documents.

• Maintained physical and computer-based filing systems.

• Tracked incoming and outgoing files and materials.

• Responded to internal and external requests for information.

• Followed-up with staff and customers regarding missing or needed information.

• Adhered to all related company policies and government regulations.

• Prepared new files and assigned tracking identification numbers.

• Upheld confidentiality of all information.

• Organize keys for new vehicles

• Copy and fax

• Handle transactions at the service desk.

Receptionist

08/2014 - 06/2015 JAMES P GLASSY %BWB 130 SOUTH UNION ST, OLEAN, NY

• Answered an average of 200 calls per day by addressing customer inquiries, solving problems and providing new product information.

• Greeted customers entering the store to ascertain what each customer wanted or needed.

• Earned management trust by serving as key holder, responsibly opening and closing store.

• Politely assisted customers in person and via telephone.

• Successfully acquired an average of new sales representatives per month, generating a 50% growth in revenue.

• Implemented marketing strategies which resulted in% growth of customer base.

• Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

• Contributed to annual store sales of $ per year.

• Developed reputation as an efficient service provider with high levels of accuracy.

• Scored in top 10% of employees in successful resolution of issues

• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

• Served as the main liaison between customers, management and sales team.

• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

• Directed calls to appropriate individuals and departments.

• Helped drive sales goals and achieve monthly quotas.

• Achieved sales goals and service performance requirements of $[amount] through new customer sales.

• Asked open-ended questions to assess customer needs.

• Learned, referenced and applied product knowledge information. Substitute Teacher

02/2015 - 02/2015 FRANKLIN ACADEMY

INC

2110 LOOP RD, WINNSBORO,

LA

Teach second grade when the teacher was absent.

Education and Training

Completion

Date

Issuing

Institution

Location Qualification Course of

Study

Louisiana

Tech

University

LA 2 Years of College or

a Technical or

Vocational School

Biomedical

Engineering

05/2013 Mangham

High School

LA High School Diploma General High

School

Curriculum

FFA President, FBLA Secretary/VP/President, 4-H treasurer, LaGearUp Manager, Baseball Book keeper, BETA, National Honor Society, Art Club Secretary, Office Helper, Tutor

Occupational Licenses & Certificates

Certification Title Issuing Organization Completion Date Additional Information

Willing to relocate. Available to start work immediately. Detailed References

James Glassy

Vector MarketingLA

Supervisor reference known for 3 year(s).

Pamela BaileyLA

318-***-****

Personal reference known for 19 year(s).

Lonnie Guthrie

294 Jack Jones Rd

Winnsboro, LA 71295

318-***-****

Personal reference known for 19 year(s).

acwynq@r.postjobfree.com



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