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Sales Customer Service

Dubai, Dubai, United Arab Emirates
October 07, 2016

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Satish Shahi

Naif, Deira, DUBAI, UAE

Mobile: +971*********

Career Objectives: To obtain a position to participate and to collaborate with my personal experience, abilities, knowledge and competitions in the profit of the objectives of the company and to continue with my professional development.

Work Experiences:

Woodland Hotel Pvt.Ltd.

July2014 – 2016

Kathmandu, Nepal

Guest Relation Department

Greeting guests as they enter and exit the hotel.

Attend to guests courteously and deal promptly with their requests and queries.

Check on VIP guest movements, complete their pre-registration formalities.

Handling guest complaints and concerns in an efficient and timely manner.

Coordinating and multi-tasking job duties in a busy environment

Detailed information regarding arrivals and room requirements.

Providing excellent customer service as per hotel standards.

Maintain up-to date information on room rates, current promotions, offers and packages.

Co-ordinate with housekeeping for clearing of rooms.

Able to work morning, evening, weekend, holiday, and overnight shifts.

To maximize the sales by providing the guests with additional information regarding its products and services, and to make sure that the guests are satisfied, so that they will be tempted to visit again, thus ensuring better business

Dragonfly Trading and Export

Readymade Clothes

January 2005 – 2013

Kathmandu, Nepal

Position- Sales/Marketing

Map potential customers and competitors for the product.

Promote initial follow ups for sales prospects of the product.

Co ordinate with the marketing, sales, technical and administrative departments.

Good handling and preparation of sales status reports in MS-Office Word, Excel etc.

Maintain hard copies and electronic filing systems.

Conduct and coordinate marketing employee meetings and conferences.

Labeling of price in all products.

Research and analyze market conditions and opportunities

Assist in floor moves, merchandising, and display maintenance.

Communicate customer requests to management.

Assist in completing price changes within the department.

Stock takes of all items.

Ensure every department including warehouse are clean before store close.

Help and support other staff’s of the project to enable good quality work.

Woodworx Pvt.Ltd


Sept 2003– 2005

Kathmandu, Nepal

Position – Marketing Supervisor

Ensure pricing is correct.

Work on store displays.

Attend trade shows to identify new services and products.

Evaluate on the job performance of sales team.

Identify future and current trends that appeal to consumers.

Ensure merchandise ready to be displayed clean.

Approve contracts with vendors.

Ensure items are in stock and maintain inventory.

Keep up with fluctuating demand and supply.

Ensure promotions are in with company’s standards.

Analyze financial and operating statements for profitability ratios.

Organize sales staff schedules.

Assist sales staff in achieving sales targets.

Handle customer complaints, questions and issues.

Hotel Lion Pvt.Ltd

April 1999 – April 2003

Kathmandu, Nepal

Position- Receptionist/Counter Attendant

Serve visitors by greeting, welcoming, directing and announcing them appropriately.

Answer, screen and forward any incoming phone calls while providing basic information when needed.

To encounter guest satisfaction by providing quality and prompt services according to our standard.

Always use sense of urgency when there are busy hours.

Receive and sort daily mail/deliveries/couriers,

Providing the service before the guest ask for, always keep the bill ready with us so that to avoid long turning time.

Focus in proper two way communication with colleagues and guest to minimize voids, misunderstanding, misinterpretation and complaints.

To participate in different trainings designed by the line managers.

Hand out employee applications.

To perform opening and closing side works of the Hotel.

Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges).

At the end of the everyday shift, submit the (ER) employ report to the admin with all the payment transaction of the day.

Always work with passion, integrity, partnership and fun during the shift.

Educational Background:

Proficiency Certificates level


Tribhuwan University,

(People’s Campus)

Kathmandu, Nepal

School Leaving Certificate (SLC)


HMG Board of Nepal

Kathmandu, Nepal

Trainings: Computer Skills

Operating System window, 98, 2000, XP, Windows 7

MS-Office, Word Excel, PowerPoint

Emails and Internet

Skill: Computer Hardware and software troubleshoot.

Maintenance of computer faults.

Personal Profile:

Date of Birth : 25th July, 1974

Citizenship : Nepali

Marital status : Married

Language known : English, Nepali, Hindi

Mobile Number : +971*********

Email Address :

Passport No. : 06834967

Issue date : 27-11-2013

Expiry date : 26-11-2023

Passport Visa Status : visit visa

Visa Expiry : 14-12-2016

Other Qualification:

A good Team player with Yes I can! Attitude.

Ability to handle pressure

Passion for delivering exceptional level of guest services.


I hereby certify that forgoing details contained are all true and the best of my knowledge.


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