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Customer Service Microsoft Office

Detroit, Michigan, United States
October 07, 2016

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Charita Purnell

Detroit, MI - 313-***-****

Authorized to work in the US for any employer


Custodial Worker

DM BURR GROUP - East Detroit, MI - July 2016 to Present Clean and supply designated building areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc)

Perform and document routine inspection and maintenance activities Carry out heavy cleansing tasks and special projects Notify management of occurring deficiencies or needs for repairs Make adjustments and minor repairs

Stock and maintain supply rooms

Cooperate with the rest of the staff

Follow all health and safety regulations

Department Manager

Forman Mills - Detroit, MI - December 2014 to Present Manage staff


Hitting targets and implementing strategies to improve sales Light recieving

Forecasting future sales

Taking care of customer service including handling queries and complaints Recruiting and training new staff


A.B.M - Detroit, MI - April 2013 to November 2015

Sweep and mop floors.

Clean buildings by emptying trash, sweeping, and cleaning surfaces. Clean and disinfect laboratory equipment.

Sterilize patients' rooms.

Monitor building security and safety by performing such tasks as locking doors after operating hours. Use cleaning solutions to remove stains and clean surfaces. Mix various cleaning agents.

Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees. Dust furniture and scrub surfaces clean.

Customer Service Representative

Dialogue Marketing - Detroit, MI - August 2010 to November 2014 Answer calls and respond to emails

Handle customer inquiries both telephonically and by email Research required information using available resources Manage and resolve customer complaints

Provide customers with product and service information Enter new customer information into system

Update existing customer information

Process orders, forms and applications

Identify and escalate priority issues

Route calls to appropriate resource

Follow up customer calls where necessary

Document all call information according to standard Operating procedures Complete call logs

Produce call reports


Bs in Computer Science

Oakland Community College - Royal Oak, MI

2016 to 2018

High School Diploma in Advanced Studies

Charlotte Forten Academy - Detroit, MI

2003 to 2005


Microsoft Office microsoft word notepad and excel (10+ years)

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