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Human Resources Management

Detroit, Michigan, United States
October 07, 2016

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Timothy G. O’Brien


Profile Energetic, innovative professional with strong background in global human resources leadership and strategy, including business integration, labor relations, executive counseling, talent acquisition, organizational development, operations management, HR program and policy development and delivery. “Hands on” coach with reputation for successfully leading groups through organizational change to add value by producing results quickly.

Experience The Minacs Group, 2013 to 2016

Human Resources Head, North America, Farmington Hills, MI Business services provider. Promoted from US HR Head after five months. Create and drive strategic HR business plans to grow each contact center’s business and link HR efforts to business results. Strengthen talent development and performance management, direct employee engagement and change management.

Restructure field recruiting and HR leadership teams to increase productivity and employee development and improve alignment across NA with no discernible decrease in service levels or quality, resulting in annualized savings of 200K.

Extend existing union labor agreement with zero increase in wage costs.

Collaborate with and influence leadership team to produce alignment of organizational goals across functions and sites, and lead organizational changes. Analyze and evaluate organizational and HR impacts of business decisions to minimize legal exposure and mitigate risk.

Implement annual employee engagement week to promote communication, development, and retention, increasing employee satisfaction by 10%.

Led HR team to institute fact-based decision-making and HR metrics to regain lost revenue and control people costs.

Establish employee shared services help desk to reduce operating costs while increasing HR productivity.

Percepta, LLC, 2010 to 2012

VP, Global Human Resources, Dearborn, MI

Led HR organization for automotive business services joint venture. Responsible for talent acquisition, strategic business planning, employee relations, organizational development, leadership development, performance management, compensation, benefits, and employee communications for company with presence in Europe, NA, and Asia.

Championed effort to develop and communicate strategic business plan to grow the business by 20% in two years.

Challenged HR representatives to reinforce and demonstrate core values and ensure alignment with organizational policies and practices, resulting in increased employee engagement and 5% decrease in total annualized attrition, while simultaneously growing the workforce by 18%.

Partnered with functional leaders to create plan to establish dedicated service team for re-introduction of automotive luxury brand, including creating and implementing new competency sets and assessment process to foster premier service.

Improved talent acquisition effectiveness and reduced attrition in entry-level positions by involving high performers in selection process and redesigning selection process to mirror actual job duties.

Hexion Specialty Chemicals, 2005 to 2010.

Human Resources Director, Global Coatings, Westmont, IL and Carpentersville, IL Provided HR Support for coatings, composites, and dispersions manufacturer. Collaborated with business leaders in NA, APAC, and Europe to drive organizational change.

Conducted affects bargaining with UAW to consolidate operations into a single plant, saving 150K.

Led HR aspects of consolidation project to implement operational turnaround plan, increasing productivity, renegotiating international labor agreements and exceeding profit targets. This non-core business was then successfully sold at a substantially increased price.

Developed plant leadership talent and established HR infrastructure to enable conversion from international JV into successful independent business.

Created market-driven company culture, enabling company to grow revenue stream while maintaining market leadership position.

Teamed with Chief Technology Officer to create new product development process.

Developed new employee benefits platform, saving 60K annually. Sitel Corporation, 2000 to 2005.

Human Resources, Detroit, MI

Automotive technology and customer relationship management company. Provided human resources leadership, strategy development, and implementation to increase and support consumer business.

Directed project to recruit for 1,750 positions in 18 months for business start-up.

Led cross-business design team to create career planning process as part of comprehensive management development project.

Introduced new selection process to increase quality of candidates, increasing retention by 10%.

Created annual talent review and succession plan to promote business continuity.

Increased productivity of remote HR organizations via balanced scorecards.

Reduced unplanned absences by 17%.

Education Masters of Business Administration, Human Resources Management; Fairleigh Dickinson University

Bachelor of Science, Computer Information Systems and Business Finance; Manhattan College

Certification Six Sigma Green Belt

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