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Customer Service Insurance

Eau Claire, Wisconsin, United States
October 07, 2016

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JENNIFER L. JENSEN Phone: 715-***-****

**** ***** ****** ****: 715-***-****

Eau Claire, WI 54701 E-mail: **********@*****.***

OBJECTIVE Office Assistant

EDUCATION University of Wisconsin – Stout, Menomonie Wisconsin

Bachelor of Science Degree

Early Childhood Education Certified Kindergarten – Grade 3

Graduation: August 2000 GPA 3.25/4.0

EMPLOYMENT Oakleaf Clinics Eau Claire, Wisconsin

Insurance Payment Poster July 2015 – September 2016

Obtain payments from all Oakleaf Clinics and Eau Claire Medical Clinics

Enter electronic payments as well as paper payments from insurance companies

Scan all explanation of benefits then upload to the cloud

Verify all payments for 100% accuracy

Contact insurance companies regarding denials

All other office duties as assigned

Lydia’s Gallery Eau Claire, Wisconsin

Part-time Sales Associate November 2001 – Present

Process customer transactions

Direct customers to the correct location of the store

Customer Service

Cash handling, including returns

Turner Pediatric Dentistry Eau Claire, Wisconsin

Office Manager August 2010 – July 2015

Manage the daily functions of the office from staff scheduling to patient flow, all computer generated

Monitor targeted financial goals

Enter all insurance and patient payments, verify patient refunds

Extensive patient communication, verbal and written

4 years of dental insurance billing

Midwest Dental – Chetek Chetek, Wisconsin

Patient Service Representative September 2004 – August 2010

Oversee and maintain Doctor’s daily schedule of patients

Maintain targeted financial goals

Enter all insurance and patient payments, verify patient refunds

6 years of dental insurance billing

Extensive patient communication

Perform all daily administrative duties

Bruce School District Bruce, Wisconsin

Substitute Teacher December 2003-June 2004

Manage a classroom with guidance and discipline

Create, develop, and teach prepared lesson plans

Complete any and all tasks required by administration

Implemented developmentally appropriate lessons in fine and large motor, math, writing, science, sensory, music and art

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