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Customer Service Data Entry

Cleveland, Ohio, United States
October 07, 2016

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Dominique L. Harris

***** ******** **. 216-***-****

Euclid, Ohio 44132


Able to provide great customer service with ability to handle irate customers and complaints. Performs very well under pressure and able to meet deadlines. Handles problems in an orderly fashion with the ability to multitask and get the jobs done. Works well with others but can perform exceptional alone with no supervision. Able to supervise with a bias approach.

Work History:

Dish1Up, Cleveland Ohio 02/2016 - Current

Sales Rep

Inbound sales calls

1.Handle 80-200 calls a day

2.Making outbound calls to follow up with customers

3.Imputing customer information into computer

Customer Service

1.Assisting customers with acquiring direct tv

2.Helping customers with their trouble shoot problems

3.Getting customers the correct help they are in need of

Sale Direct TV, Vivint Home Security and Satellite Insurance

1.Running credit checks to make sure customer is eligible to receive service

2.Input credit card information and charge card

Southern Hills Rehabilitation, Cleveland Ohio 08/2015 - 12/2015


• Kitchen manager and Chef

1.Cooking breakfast, lunch and dinner for residents

2.Preparing snacks for meals

3.Preparing snacks for dinner and the next day

4.Manage a kitchen staff of 4-5 people

• First Cook

1.Main cook for the shift I worked

2.Prepared the entire meal for residents

• Assisting Residences with their meals

1.Delivering the meals to the residents who could not get out of the bed

2.Allowing the residents a certain meal preference \

3.At times assist in feeding the residents

• Dietary Aid

1.Measuring the amount and intake of beverages

2.Adhering to the guidelines of thickening and softening

3.Measuring the amount and intake of beverages and foods

4. Monitoring Patients intake of food and drink

Quik Trip North Richland, TX 09/2011 - 12/2012


•Restocking and facing items, preparing drinks and hot food items,

•Assist customers in pumping gas Cleaned store and surrounding area

•Handling large amounts of money to be deposited into a safe (cash drop)

Arby’s, North Richland, TX 01/2011 – 09/2011


• Take and prepare customer orders accurately

• Handle large sums of money, balance money drawer

• Restock utensils and condiments, clean lobby and bathrooms

Wal-Mart, North Richland, TX 10/2008 - 05/2009


• Handled irate customers and complaints, assisted customers in purchasing items

• Operated computerized cash register and manually input item numbers

• Handled large sums of money, balanced cash drawer


Bryant & Stratton, Cleveland Ohio 08/2013 - 09/2014

Coursework towards Administrative Assistance

WORK Program, Cleveland Ohio

G.E.D, Cleveland Ohio 2009

Student - 2009-2010

• Certificate of Completion - Customer Service, Microsoft Literacy, Job Readiness

Work Experience - Berea Children’s Home & Family Services, Cleveland Ohio 01/2009 - 02/2010

Data Entry

• Input of client files to be available electronically

• Developed competence in clerical function: typing

• Reviewed and verify accuracy of outsourced data entry documents

• Ensure HIPAA rules are followed

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