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Manager Customer Service

Woodstock, Georgia, United States
October 09, 2016

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Donna J. Lundy

**** ******** **.

Marietta, Ga **066


work 678-***-**** ext 100


Diversified experience with Fortune 100 and independent companies. Strengths include customer service supervision, accounting, credit control, office management skills.


Over 20 years experience in customer service, credit, collections and property management supervision where excellent organizational, interpersonal and communication skills can enhance partnering with sales and entire organization.



Roswell, GA

Office Manager

oCollecting thru emails employees and consultants timesheets with receipts.

oCheck each timesheet and expenses and be sure the all receipts are attached.

oBill the various customers from those timesheets.

oPut each customer contract on spreadsheet listing employee and or consultant working on these clients with pay rate with or without expenses.

oAlso from employee timesheet put their weekly hours on their commission spreadsheet.

oEmployee timesheet expenses also goes on to Quick Books for reimbursement

oGet consultant invoices for their timesheets and also put on Quick Books payables.

oGo to post office and collect checks for deposit.

oCash application for customer payment on Quick Books.

oDue monthly bank reconciliations.

oContact payroll company and list employee hours for payment semi monthly.

oGo online to Principal Retirement and put employee and employer contributions semi monthly.

oHuman resource manager. Keeping all employee files in order and enrolling them for insurance and 401k.

oManaging employee’s commissions, vacation and expense reports.

oCompile spreadsheets for General Liability for sales for insurance company audit.

oCompile spreadsheet for Workers compensation insurance with employee wages for fiscal year ending for insurance audit.

oResponsible for planning annual company meeting. Organizing meeting room, hotel rooms and dinner reservations.

oHosting Atlanta OAUG meeting. “Oracle Application User Group”

oManaging consultants contracts.

oYear end procedure make sure general ledger numbers are all correct and make year end journal entries.

oBe sure that previous year reports Profit and Loss and Balance Sheet numbers are correct.

oPrepare copies of loans, bank reconciliation and car leases to Accountant.

S. HALEEM INC. August 1999 – July 2004

Roswell, GA

Property Manager/Administrative Assistant

On site property manager for three office buildings.

Supervise staff to provide service to existing clients.

oManage customer complaints according to terms and condition of contracts.

oResponsible for leasing office space and setting up new tenants.

oNegotiate contracts for all perspective customers and renewals.

oResponsible for accounts payable and receivable for several different L.L.C. entities, including reconciliation of all accounts.

oMaintain database for marketing and management bulletins

oDaily budget and loan approvals for a subdivision development.

oSecretary to the new sub-division Home Owners Association, which include invoicing for dues and collections.

oSet up new tenants on Micro-call database for phone system for executive office suites.

oResponsible for the maintenance of phone system and monthly processing of call reports for billing.


oResponsible for the upkeep and maintenance of building, i.e. plumbing, ac units, roof leaks, electrical, office equipment etc.

oTech support for phone system and cable modem.

oResponsible for key card access security system. Programming when doors should be open or locked and maintaining new clients on Win pass Software.

oResponsible for setting up 6 Limited Liability Companies with the state of Florida.

oResponsible for keeping accurate and up to date minutes on each LLC.

oResponsible for setting up 1 Corporations and 3 Limited Liability Companies in the state of Georgia.


Marietta, GA

Office Manager/Church Secretary

oResponsible for the weekly church bulletins for three different masses.

oResponsible for the weekly news bulletins.

oTook care of daily operations of the office.

oScheduled volunteers to run the copies and folding of the weekly bulletins.

oInstalled and set up Quick Books for payables and payroll.


CHRISTMAS CLUB A CORP. April 1992-March 1993

Allentown, PA

Collections Manager/Accounting Supervisor

oManaged receivables of a low 6-figure portfolio for more than 70 active customers maintaining record high current percentage.

oProcessed over 50 invoices on a daily basis.

oAdministration of the cash applications system for the general ledger system.

VININGS INDUSTRIES March 1991-September 1991

Atlanta, GA

Accounting Coordinator/Collections

oManaged receivables of a low to medium 7-figure portfolio for more than 50 active customers maintaining record high percentage.

oAdministered the cash applications system for the general ledger system.

oOrganized and implemented cost savings and time management systems for the administrative areas.

oAdministered the processing of accounts payable.

oProcessed accounting journal entries to reconcile general ledger and bank statements for cash receipts, and the sales and use tax.

Georgia Pacific Corporation April 1987- September 1990

Toledo, Ohio

Credit Administrator

oOrganized, consolidated and analyzed data to reconcile the bank statements and general ledger.

oProcessed more than 600 containerboard invoices and miscellaneous invoices on a monthly basis.

oResearched and identified discrepancies among Headquarters, Box Plants and Mills.

oCreated a written procedure manual for management and field support for cash applications.

oActed as liaison between the banks and the Box Plants for reconciling items.

oProcessed data entry of accounts payable.


Detroit, MI

Office Manager/Bookkeeper

oManaged all accounting functions.


Real Estate License, State of Michigan 1986

Oakland University, Rochester, MI 1979-1984

St. Andrew High School, Detroit, MI 1977


oProficient in Microsoft Word, Excel, Publisher. QuickBooks, Quicken

oWorked on systems such as AS400, IBM36

oSuite Answer Center Software, Micro call Software

oWin Pass software

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