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Customer Service Special Education

Location:
Sri Lanka
Salary:
us D 700
Posted:
October 09, 2016

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CURRICULUM VITAE

JayakodyArachchige Don PrasannaSampath

Mobile No : 077******* / 076*******

Email : acwy7t@r.postjobfree.com

Address : No.19, 1st Lane, Ayesha watta, Yakalla, Ibbagamuwa.

OBJECTIVE

Seeking a customer service, sales or a related position in which extensive experience in service industry along with excellent communication skills, superior leadership abilities, and a record of success in all previous positions will be of value.

PERSONAL PROFILE

A trust worthy, hard working experience. Able to own and immediately resolve problems with minimal supervision, work well as part of a team to achieve deadlines. Good inter personal skills and an understanding of the importance of excellent guest service. A good communicator and able to interact guest as well as associates in a profile manner.

PERSONAL DETAILS

Full Name : JayakodyArachchige Don PrasannaSampath

Date of Birth : 09th of May 1982

Nationality : Sri Lankan

Sex : Male

Marital Status : Married

Languages Known : English, Sinhalese

NIC # : 821302021 V

College : Vidyasadaka College,Wattala

EDUCATIONAL QUALIFICATION

General Certificate of Education (Ordinary Level – 1999)

EXTRA CURRICULAR SKILLS & STRENGTH

Member of the college athletics team.

Handled the president ship of the school’s United Nations Society.

Member of the Drug Prevention Society.

Member of the Buddhist Society.

Member of the Art Society.

WORK EXPERIENCE

I have been a training Waiter at TajSamudra Hotel, Mount Lanka Hotel, Holiday inn Hotel, Airport Garden Hotel &Comilot Hotel

I have worked as Waiter in Tajsamudra Hotel from 2005 August to 2007

I have worked as Waiter in Mount Lanka Hotel From January 2007 to September 2007

I have worked as a Waiter in JW MARRIOTT-TRIPOLI(pre opening team) from December 2010 to February 2011

I have worked as a Waiter in JW MARRIOTT-KUWAIT from April 2011 to September 2013

Presently working as a Waiter in OZO Colombo Sri Lanka since June 2014

DUTIES & RESPONSIBILITIES

Welcome and Greet every guests

Handled, monitored and controlled whole food and beverage operations

Took orders, served food, cleared tables, made salads, and prepared desserts.

Cleaned restaurant (wiped tables, vacuumed floor).

Prepared restaurant for next shift (filled condiments, rolled silverware, etc.).

Cleaned wait station (wiped counter, cleaned soda/coffee/juice machines).

Assisted in washing dishes as needed.

Helped Cooks with storage of food deliveries and work with other staff in friendly/courteous/helpful/professional manner.

Escorted customers to their tables and informed customers of daily specials. Control reservations, helping in menu development, guiding trainees, and serving as the representative of restaurant to the people.

PROFESSIONAL QUALIFICATIONS

I have successfully completed a course in Food & Beverage at Swiss Lanka Hotel School.(Group No:2005/F&B/03/WED) (Admission No.13977) Head office-No.4,Sri DhammaMawatha,Colombo 10,Srilanka.(Lecturer-S.A.Premachandra F&B)

SPECIAL EDUCATION& TRAININGS

Successfully Completed the DICS Computer Course in Golden Key IT Institute.

Successfully Completed Majestic way English Course in Majestic way institute.

Successfully completed a course in Diamond cutting at Blue Diamond Ltd. Gained two years’ experience of same.

Successfully completed RBRS Level II (Basics & General Knowledge) –PASSPORTS TO SUCCESS of MARRIOTT.

Successfully completed RBRS Level III (Service Training & Standards) –PASSPORTS TO SUCCESS of MARRIOTT.

Successfully completed RBRS Level V (Room Service Basics & Standards) –PASSPORTS TO SUCCESS of MARRIOTT.

Successfully completed “IN THE BEGINNING” of MARRIOTT LODGING

Successfully completed Perfect pitch JW SYMPHONY OF SERVICE ACT III.

Successfully completed Fine tuning JW SYMPHONY OF SERVICE ACT III.

Successfully completed RONNEFELDT TEA SEMINAR conducted by RONNEFELDT TEA ACADEMY.

Successfully completed “GREAT FOOD SAFE FOOD” training conducted by JW MARRIOTT-KUWAIT.

I have been Outstanding Team Member of the Month October 2014 in OZO Colombo Sri Lanka.

I hereby certify that the foregoing statement and information are true and correct to the best of my knowledge and belief.

Date (J.A.D.P.Sampath)



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