James Henderson

*** ******* **** *****

Norristown Pa. 19403

484-***-****

acwy5d@r.postjobfree.com www.linkedin.com/in/jhenderson158

Summary

Extensive experience in Sales, Sales Support, Material Management and Customer Service

in the high-tech business sector. Ability to effectively interact with all levels o f

management and create implementation strategies for product integration, fulfillment,

and production management. Excellent interpersonal and communication skills, both

written and verbal.

Exceptional interpersonal skills

Organized and meticulous

Clear and articulate phone manner

Excellent time management

Strong sales-closer

Experienced with Salesforce.com and MS Office

Experience

hibu Inc. King of Prussia, Pa.

Digital M arketing Specialist November, 2015 to May, 2016

Developed digital marketing strategies with small and medium businesses to help

improve their company's o nline visibility and web presence.

Strategized with accounts to grow their business by working with them o n the

development o f their corporate web site.

Consistently achieved and exceeded company goal o f making up to 100 o utbound

calls per day.

Managed consultations with customer and Web Development team to ensure the

customer was satisfied with the results o f the digital service being provided.

Participated in weekly company training seminars to become better familiar with

product lines.

Hewlett Packard Inc Wayne, Pa.

Thin Client Computer Specialist 1991 to 2015

Managed relationships with major business partners and resellers across the country on sales

opportunities with HP's largest Corporate and Commercial accounts.

Was instrumental in sales to various Fortune 500 companies covering the Financial, Healthcare and

Retail sectors

Led sales team to grow revenue from $12 Million to $18 Million in 4 years

Managed a portfolio o f 100 accounts generating $18 Million in sales

James Henderson Page 2

Implemented a consultative selling approach o n all inbound calls.

Acted as a liaison between o utside sales representatives and 100 Corporate,

Enterprise and SLED accounts

Produced $1.5 Million in net sales volume during an average month.

Conducted business to business telephone sales.

Responsible for conducting o nline product presentations with customers and

business partners.

Quoted prices, credit terms and o ther bid specifications.

Negotiated prices, terms o f sales and service agreements.

Provided customer prospects with evaluation equipment and worked closely with

prospects during the evaluation period

Created and managed customer specific big deals.

Managed customer accounts within Salesforce.com.

Consistent o utbound calling regimen. Following up o n new leads and keeping in touch

with existing customers.

Worked closely with business unit o n helping resolve customer issues o r concerns

Participated in weekly team calls and attended yearly HP conferences and trade shows.

Continued Eco System Development with HP Business Partners and Reseller as well as

with solution partners such as Citrix, VMware, Teridici and Microsoft.

Hewlett Packard (Formerly Neoware Systems Inc) King of Prussia, Pa.

Thin Client Computer Specialist

Implemented a consultative selling approach o n all inbound calls.

Acted as a liaison between o utside sales representatives and 25 Corporate and

Enterprise accounts.

Contacted new and existing customers to discuss how their needs could be met

specific products and services.

Quoted prices, credit terms and o ther bid specifications.

Negotiated prices, terms o f sales and service agreements.

Managed customer engagements within CRM tool

Worked in a team environment with o ther inside sales representatives.

Developed Eco System with HP Business Partners and Resellers as well as solution

partners such as Citrix and Microsoft.

Education

RETS School of Electronics Paoli

Associate of Science: Electronic Technician

Awards

Sales Talk Champion - Dale Carnegie Sales Training

Neoware Account Manager o f the Year

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