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Microsoft Office Customer Service

Fresno, California, United States
October 08, 2016

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Lemoore, CA


LinkedIn Nikki Cain


Administrative Assistant and Military Veteran with a Secret Security Clearance and 14+ years of proven experience in the United States Navy. Accomplished measurable results while leading teams of 20 in a dynamic, fast - paced environment. Possess a comprehensive background in administrative support and documentation/database management derived from conducting domestic and global operations in Iraq, Pakistan, and United Arab Emirates. Managed risk upon multiple lines to protect assets, property, and equipment valued over $2.3M while meeting the expectations of senior leadership. Possess extensive knowledge in staffing administration and executive support. Recipient of multiple awards for outstanding performance and professionalism. Career supported by a B.S. Applied Behavioral Science

• Administrative Support • Customer Service • Record-Keeping

• Leadership

• Data Analysis • Training and Development

• Policy Implementation • Organization/Communication

• Microsoft Office Suite


UNITED STATES NAVY – Various Locations 2002 – 2016

Aviation Maintenance Administration

• Prepared 6 pieces of technical correspondence daily to update senior management on status of 11 aircraft and maintence to ensure flight hour goals for the organization would be met or revised

• Coordinated and tracked department manning and staffing needs such as work schedules, institutional turn-over (transfers and retirements), personnel travel, and professional development training requirements

• Maintained operating budget of $2k for program needs, tracked and distributed funds for section, ensured 100% accountability of all supplies; reconciled all accounts with 0 discrepancies

• Tracked supply and personnel data using Excel spreadsheets and advanced military computer database systems; ordered and received all supplies for office and parts for aircraft repair totaling $300K

• Processed vouchers for travel and other reimbursements in Defense Travel System ensuring accuracy and legitimacy of requests

Air Traffic Controller/Instructor/Personnel Administrator

• Maintained 200+ divisional publications and directives used to provide training information for 50 Air Traffic Controllers

• Trained and qualified 2 Sector Controllers and 5 Radar Data Operators; identified and mitigated shortfalls in staffing by training 6 personnel for security and sentry duties

• Assisted pilots in preparation of documentation and processing of flight plans and proper clearances in accordance with Naval and Federal Aviation Association regulations

• Processed 125+ new join employees; entered all payroll and personnel data into Department of Defense personnel

System; created and maintained files in a confidential manner to protect all Personally Identifiable Informaiton


Bachelor of Science, Applied Behavioral Science, Ashford University, San Diego, CA – 2016


Executive Department Bluejacket of the Quarter


Software: Microsoft Office (2003, 2007, 2010), SharePoint

Operating Systems: Mac / Microsoft Windows (95, 98, XP, Vista), Windows 7, Windows 8

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