Microsoft Office Customer Service
NIKKI CAIN
Lemoore, CA
acwy2m@r.postjobfree.com
LinkedIn Nikki Cain
PROFESSIONAL SUMMARY
Administrative Assistant and Military Veteran with a Secret Security Clearance and 14+ years of proven experience in the United States Navy. Accomplished measurable results while leading teams of 20 in a dynamic, fast - paced environment. Possess a comprehensive background in administrative support and documentation/database management derived from conducting domestic and global operations in Iraq, Pakistan, and United Arab Emirates. Managed risk upon multiple lines to protect assets, property, and equipment valued over $2.3M while meeting the expectations of senior leadership. Possess extensive knowledge in staffing administration and executive support. Recipient of multiple awards for outstanding performance and professionalism. Career supported by a B.S. Applied Behavioral Science
• Administrative Support • Customer Service • Record-Keeping
• Leadership
• Data Analysis • Training and Development
• Policy Implementation • Organization/Communication
• Microsoft Office Suite
PROFESSIONAL EXPERIENCE
UNITED STATES NAVY – Various Locations 2002 – 2016
Aviation Maintenance Administration
• Prepared 6 pieces of technical correspondence daily to update senior management on status of 11 aircraft and maintence to ensure flight hour goals for the organization would be met or revised
• Coordinated and tracked department manning and staffing needs such as work schedules, institutional turn-over (transfers and retirements), personnel travel, and professional development training requirements
• Maintained operating budget of $2k for program needs, tracked and distributed funds for section, ensured 100% accountability of all supplies; reconciled all accounts with 0 discrepancies
• Tracked supply and personnel data using Excel spreadsheets and advanced military computer database systems; ordered and received all supplies for office and parts for aircraft repair totaling $300K
• Processed vouchers for travel and other reimbursements in Defense Travel System ensuring accuracy and legitimacy of requests
Air Traffic Controller/Instructor/Personnel Administrator
• Maintained 200+ divisional publications and directives used to provide training information for 50 Air Traffic Controllers
• Trained and qualified 2 Sector Controllers and 5 Radar Data Operators; identified and mitigated shortfalls in staffing by training 6 personnel for security and sentry duties
• Assisted pilots in preparation of documentation and processing of flight plans and proper clearances in accordance with Naval and Federal Aviation Association regulations
• Processed 125+ new join employees; entered all payroll and personnel data into Department of Defense personnel
System; created and maintained files in a confidential manner to protect all Personally Identifiable Informaiton
EDUCATION
Bachelor of Science, Applied Behavioral Science, Ashford University, San Diego, CA – 2016
PERSONAL AWARDS
Executive Department Bluejacket of the Quarter
TECHNICAL SKILLS
Software: Microsoft Office (2003, 2007, 2010), SharePoint
Operating Systems: Mac / Microsoft Windows (95, 98, XP, Vista), Windows 7, Windows 8
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