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Administrative Assistant Customer Service

Columbus, Ohio, United States
October 08, 2016

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*** ********* **.

Columbus, Ohio 43312



Highly motivated individual with extensive experience in the hospitality industry; specifically in an administrative setting. Highlights Include:

● Computer Literacy - Highly Proficient in Microsoft Office

● Ability to learn complex systems quickly; specifically computer systems

● Thinking creatively and thriving in high pressure situations

● Exemplary customer service skills - both in person and over the phone

● A willingness to wear many hats and ensure that the job is done quickly and correctly

● Familiarity with administrative duties and reporting to an executive staff

● Ability to take on projects without prompting and executing tasks without guidance



Victory Inn Suites / Executive Administrative Assistant JUNE 2012 - JUNE 2016, Bowling Green, OH

Provided administrative and business support to franchise owner and hotel manager, assisted in creating schedules of employees and helped implement disciplinary procedures, maintained franchise owner’s schedule by planning/scheduling all meetings, travel, and teleconferences, enhanced communication between hotel franchise and outside vendors fostering business relationships, assisted in budget planning and created expense reports, implemented a color-coded filing system within the office to help improve and maintain office efficiency, maintained a positive relationship with hotel staff and customers; acting as the front line to customer service in the event of a dissatisfied client, worked on a computer 80% of the time; specifically in Microsoft Office.

Helping Hands Health & Wellness Center / Administrative Assistant DECEMBER 2006 - MAY 2012, Delaware, OH

Supported daily activities of administrative staff, drafted necessary correspondence, assisted with upkeep of office inventory, handled all package deliveries, filed all documents, worked with office manager to coordinate schedules of employees and executives, answered phones and relayed messages as necessary

Columbus State Community College, AAS

Business Office Administration, Administrative Assistant Major Columbus, OH

AUGUST 2010 - MAY 2012

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