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Customer Service Data Entry

Location:
Salt Lake City, Utah, United States
Posted:
October 08, 2016

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**** **** **** ***** *** #** Cell:801-***-****

Salt Lake City, Utah 84121 acwy14@r.postjobfree.com

Amy Allison Birks

Objective: To develop knowledge and insight, while providing the best quality service and information possible.

Experience

2012-2016 Eccles Health Sciences Library Library Supervisor Salt Lake City, UT Interlibrary Loan Coordinator

Supervised up to three part-time student assistants and coordinated with one full-time staff member.

Worked with Atlas, OCLC, ILL department staff, and Library IT in keeping ILLiad program running properly and smoothly. Coordinated updates with the other sites on the shared Atlas-hosted server. Prepared templates, reported problems, and took necessary steps to make ILLiad work efficiently. Kept institutional records and information current in OCLC, and Docline, and ILLiad.

Coordinated the downloading and delivery of articles using Article Exchange and Odyssey software.

Ran all Borrowing, Lending, and Document Delivery invoices. Processed EFTS and IFM billing. Compiled accounting reports. Completed on-campus electronic billing. Reconciled reports and performs collection procedures for past due invoices. Uploaded and maintained EFTS and IFM billing. Worked with Library accounting to resolve billing problems. Prepared ILL invoices from other libraries for payment.

Assisted in processing and updating of requests. This requires familiarity with Aleph/OPAC, the World Wide Web, Docline, OCLC, and other verification tools.

Checked incoming requested articles and books for quality and clarity.

Collected, prepared and reported monthly internal and external statistics reports using ILLiad Web and Custom Reports. Reported statistics to the State Library, compiled statistics for ARL and AAHSL, pulled and prepared statistical reports to support budget requests and decisions.

Participated in internal and external meetings as needed, including Utah Academic Library Consortium, Resource Sharing Committee meetings.

Ran copyright charges through ILLiad, reconciled them, uploaded charges to the Copyright Clearance Center, and prepared copyright invoices for payment. 1997-2012

Eccles Health Sciences Library Senior Library Specialist Salt Lake City, UT Interlibrary Loan Assistant

• Was accountable for the ordering and monitoring of incoming and outgoing requests within the ILLiad system. DOCLINE and OCLC requests are imported and processed within the ILLiad system. On-campus, and off-campus patrons, are instructed on how to order articles within the ILLiad system. To process requests within the system.

• Aided in scanning and delivery of articles using Article Exchange and Odyssey software.

• Was responsible for on-campus electronic billing. Created invoices within the ILLiad system, and billed electronically to the appropriate on-campus account number. Was accountable for assisting the ILL Supervisor in billing off-campus individuals through the ILLiad system

• Assisted in pulling and updating of requests. This requires familiarity with Aleph/OPAC, the World Wide Web, Docline, OCLC, and other verification tools.

• Checked incoming requested articles and books for quality and clarity.

• Assisted in other departments as needed (e.g., collecting and distributing library U.S. Postal and campus mail, staffing the public services desk, and opening the library). Performed assigned kitchen duties. 1993-1997 Payless Drug Store Customer Service/Assistant Bookkeeper Sandy, UT

Cashier, customer service, shelving

Weekend bookkeeper

Education

1989-1997 University of Utah Salt Lake City, UT Bachelors of Science, Sociology 1992-1994 Salt Lake Community College Salt Lake City, UT Associate Degree, General Studies Memberships

Utah Library Association, 1998-current Golden Key Honor Society, Lifetime Member beginning in 2005 Utah Academic Library Consortium, Resource Sharing Committee, 2012-current Utah Health Sciences Library Consortium, 1997-2012

Awards

Utah Library Association, Certificate of Achievement, 2004



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