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Oxford, North Carolina, 27565, United States
October 06, 2016

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*** ***** **. 919-***-****

Oxford, NC 27565

Extensive experience in MH/SA program management and oversight ensuring people receive holistic, integrated, timely, effective and efficient care that meets their needs and helps them achieve their highest level of functioning.


MH/SA Care Coordination Regional Manager - Cardinal Innovations Healthcare, Chapel Hill NC; 2012-2016

Director, Service Management (UM, Care Coordination, STR) - Five County Mental Health Authority, Henderson NC; 2008-2011

Director, Outpatient Services - South Oaks Hospital, Amityville NY; 1990-2006


Successfully expanded and transitioned programs and services in accordance with state initiatives

Reorganized internal operations to standardize procedures

Proactively problem solve to overcome barriers and expedite workflow

Recruit, train and supervised professional staff

Support and guide staff to ensure members receive timely linkage to medically necessary services

Provide clinical supervision, conduct staff meetings, trainings, performance appraisals and competency assessments

Liaison with CCNC and other community partners to facilitate collaborative efforts


20+ years’ experience in evaluation, diagnosis and treatment of mental health, substance abuse, compulsive gambling and eating disorders

Chair High Risk Committee; a multidisciplinary team that works collaboratively to plan and implement strategies to improve outcomes for members with complex issues who utilize multiple providers and systems

Conducted assessments, group, family and individual psychotherapy, treatment planning and didactic sessions and facilitated specialized therapy groups for substance abusers, adolescents, and women

Coordinated treatment program and liaised with state regulatory dept. for healthcare professionals (doctors, nurses, pharmacists, dentists) at risk of losing their professional licenses.

Program Design:

Developed Policies and Procedures and Clinical Guidelines

Planned and implemented the operation of a satellite clinic

Streamlined paperwork and processes to improve efficiency and ensure effective service delivery

Designed and implemented tracking systems.

Quality Management:

Conducted utilization and compliance reviews, quality assurance and performance improvement initiatives and evaluation of program effectiveness

Ensured department and provider compliance with HIPAA policies, safety and regulatory standards and ethical codes of conduct

Effectively negotiated and oversaw managed care precertification and recertification systems, providing both case management and utilization management functions

Liaison with multiple state oversight agencies, MCOs, community partners, treatment providers and internal company departments

Maintained data and provided monthly and quarterly reports


Member of CCNC and AHEC Steering Committees, Halifax Integrated Health Committee, research and grant writing teams, UM and ED Committees and pregnant substance abuser treatment initiative

Conducted trainings, in-services and workshops for both clinical and non-clinical audiences

Active member of transition teams to guide LME to becoming an MCO

Proven reputation as a team player, motivator, problem solver, and honest communicator in collaboration with internal and external partners


BA – State University of New York at Stony Brook - 1987

Philosophy/Business - Cum Laude, Phi Beta Kappa, Dean’s List

MSW/CSW– State University of New York at Stony Brook – 1994

4.0 GPA

Alcoholism Education Training Program– Queensborough Community College 1991

CASAC credential – 1993

LCSW – licensure – 1994


Valerie Hennike – Retired, Area Director FCMHA and COC Director, Cardinal Innovations Henderson Office


Yvonne Copeland – Regional VP, Cardinal Innovations


Pam Burton – former Supervisor, Cardinal Innovations


Keith McCoy – Chief Clinical Officer, Cardinal Innovations


Tony Caraway – Medical Director, Sandhills Center


Debra Farrington, Orange/Person/Chatham COC Director, Cardinal Innovations


Debra Welch, Alamance/Caswell COC Director, Cardinal Innovations


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