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Customer Service Medical Assistant

Location:
Houston, Texas, United States
Salary:
15
Posted:
October 06, 2016

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Resume:

Ashleigh Smallwood

***** ********

Houston, TX **041

214-***-**** Cell

713-***-**** Home

acwxtq@r.postjobfree.com

Objective:

To obtain a position that will allow me to utilize my skills and knowledge to contribute to the company. Allowing opportunities for growth and development, with individual achievement and performance to become recognized.

Education:

Everest Institute 07/2010

Houston, TX

Medical Assistant Diploma Received

Cypress Ridge High School 05/2007

Houston, TX

High School Diploma

Qualifications & Skills

Measuring vital signs, EKG, Autoclaving, Insurance verification, venipuncture, Rooming patients, charting/filling, bandaging, assisting with surgeries, applying EOB and collecting payments, managing a front office, applying and removing sutures. WPM: 75-125

High School: Choir, Cosmetology, Who’s Who Among American High School Students, Step Team

Work History

EGS (Expert Global Solutions) 08/2015-01/2016

Talking to customers over the phone, on behalf of our client while working to resolve their questions or concerns. Providing information about health benefit plans, providers in/out of network, claims/status, appeals and grievances, prior authorizations, and complaints. Remaining calm and helpful even when dealing with upset customers. Escalating customer complaints and/or calls to your manager when necessary. Accurately documenting and updating customer records in the computer system. Perform other duties as assigned by management team

Heart Home Health Care, Inc. 12/2012-Present

Assisting patients with everyday needs, taking vital signs, personal assistant, being a guardian and companion.

Premier Derm Center 08/2010- 12/2012

Medical Assistant/Office Manager

Schedule appointments, Verifying insurance, Completing insurance forms, Scrubbing in surgeries with the doctor, Autoclaving, Handing instructed instruments & material to the doctor as instructed, Draping patients, Removing sutures, Numbing patients before procedures, Checking patients in and out, Sterilizing and cleaning instruments, Inventory and ordering medical supplies& materials

Premier Derm Center 08/2010

Medical Assistant Externship

Schedule appointments, Verifying insurance, Completing insurance forms, Scrubbing in surgeries with the doctor, Autoclaving, Handing instructed instruments & material to the doctor, Draping patients, Removing sutures, Checking patients in and out, Sterilizing and cleaning instruments, Inventory and ordering medical supplies& materials

Virgies BBQ 05/2009-11/2010

Waitress, Cashier

Taking customers’ orders, fixing plates, washing dishes, inventory and ordering large quantities of food from whole sealers

Kroger 10/2007- 10/2009

Customer Service Manager, Cashier

Managing a small group of people, running shift breaks, running customer service booth, wire transfers, lotto, metro, bill payments, handling large quantities of money



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