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Customer Service Manager

Fort Worth, Texas, United States
October 06, 2016

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Marieme P. Thioune

**** ***** ** *******, ** ****8

(929) (374 -7978)


Customer Services Specialist

Cheikh Buys, New York, NY

May 2012 - Present

Assist customers with returns, purchasing store protection plans and service packages.

Scheduling in-home services via online interface.

Answer telephone inquiries from customers and stores regarding the status of units and other service issues.

Assist with new employee training including store policies, services, financing options and register operations.

Customer Service Assistant

Whole food Market, Washington DC

May 2008 – May 2011

Assist clientele as they enter office and via phone.

Perform filing, data management, drafting and editing short office memos.

Assist with all other office administrative duties.


Lamp Fall Hair Braiding, Dallas, TX

September 2007 – May 2008.

Individually maintained loyal clientele base of over 70 customers at this busy, modern studio.

Specialized in African hair styling, including braids, corn rows, and other modern styles.

Supervised a team of 3 new apprentices.

Hair styling services (chemical texturing, color, weaving, cutting edge styles) as well as spa services such as deep conditioning treatments, facials and herbal wraps.


K-mart, Louisville, KY

March 2004- June 2007

Greet customers as they arrive and direct them to merchandise they need

• Assist customers with buying decisions when required

• Operate cash register and adding machine in order to manage cash for sold items

• Calculate discounts as appropriate

Customer Service Over the counter

Air Afrique, Dakar, Senegal

February 2000 – March 2003

Duties and Responsibilities Handled

•Greeting and assisting airline customers in a polite and courteous manner

•Checking in passengers at the airport and assisting them in the ticketing and reservation procedure

•In exceptional cases, helping passengers rebook the itineraries and get boarding passes

•Ushering passengers to the aircraft

•Answering the client queries about the arrival and departure timings of the flights

•Monitoring food and water supply for the flight passengers and crew members

•Assisting staff members for smooth and safe operations matching the standards set by the company

•Making announcements for passenger information


University CAD

May 1999

Associate degree accounting


Experience with customer service

Ability to work with several operating systems, including Windows.

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