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Customer Service Manager

Location:
Halifax, Nova Scotia, B3K 5W4, Canada
Posted:
October 05, 2016

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Resume:

Bethany Moore

**** ***** ****, ******* ** B*K *W* 902-***-**** acwxma@r.postjobfree.com

Objective

To explore a challenging career path in customer service - becoming a key player in a fast paced, successful company that will allow for career and personal growth.

Key Skills

Retail Store Operations

Proficiency in Microsoft Office

Budgeting & Cost Controls

Shrink Reduction/Loss Control

Customer Service Excellence for over 18 years

Teambuilding/Training/Supervision

Inventory Management

Merchandising and Marketing Strategies

Experience

MANAGER-IN-TRAINING/KEYHOLDER REITMANS (CANADA) LTD MAY 2014 – PRESENT

District Manager: Anne Good

Maintaining customer service standards within the store, ensuring all team members are trained and modelling them daily to foster a customer-focused environment

Supporting the manager in the day to day running of the store, taking over full responsibility in the absence of the store manager and managing 9 team members

Training the team on how to effectively and efficiently resolve customer issues, reducing corporate customer complaints to 0 in a 12 month period

Utilising sales reports and trends to identify on-going sales opportunities. Positively impact those opportunities through improved time management and coaching

Developing merchandising skills to execute corporate visual setups, creatively redesigning when necessary due to lack of product

Assist customers with online ordering, ensuring they receive the correct items with the timescale they required

Reducing loss prevention to within 0.25% for the store through effective training and follow-up

Completing payroll, assisting to achieve corporate wage goals through effective rescheduling based on the needs of the business

RETAIL SALES ASSOCIATE REITMANS (CANADA) LTD APRIL 2013 – MAY 2014

District Manager: Janice Foster/Tara Ivey Store Manager: Kathryn Morris/Lindsay Doiron

Executing the company customer service standards with regular reviews and on-floor coaching daily

Developing newer team members to become accountable for customer issues and training on resolutions bringing the complaint ration to within company guidelines

Implementing contests to increase sales and achieve company targets

Closely working with customers to ensure that online orders and in store stock is available

Learning and developing visual merchandising skills

RETAIL SALES ASSOCIATE - SEASONAL THE BODY SHOP OCTOBER 2012 – DECMEBER 2012

Delivering customer excellence and receiving continuous recognition for this

Achieving and exceeding company targets in regards to sales targets, controllables and profit/loss

Inspiring and motivating the team to exceed sales and profit through leading by example

Maintaining the highest possible standards of customer service, resolving customer complaints ensuring their satisfaction

Attending to detail with regards to service and surroundings

Running marketing strategies produced by the company, including product demonstration

Cash handling and stock control

Professional Development

Merchandising and Marketing

GED Diploma

ECE Diploma

Amazing Grace Award

C.A.U.S.E.

Certificates in

First Aid

Health & Safety

Food Safety

References

Business and personal references can be supplied on request



Contact this candidate