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Information Technology Manager

Douglasville, Georgia, United States
October 05, 2016

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Timothy A. Moore

**** ****** ***** • Douglasville, GA 30135 • 678-***-**** • TEEMO86@GMAILCOM


Training • Resource Management • Project Management

Solution driven, highly focused self-starter with a unique combination of experience in training and technology. Specific skills in project management as well as ability to identify and achieve objectives. Strong business acumen and technical background which provides a solid foundation for educating individuals and ensuring resources function properly. Experienced at managing and prioritizing multiple projects concurrently while adapting to a changing environment. Self-motivated, goal-oriented leader with outstanding communication and team-building skills.


Train and mentor team; analyze and propose alternative solutions approach to assigned projects.

Lead project evaluation to determine efficient execution of future projects.

Ensure deliverables, critical activities and milestones associated with project execution are met through effective leadership and direction for internal and external teams.

Generated successful project completion by monitoring progress, identifying risks, and solving issues throughout programs and ensure mitigation plans are fully developed.

Build solid relations with senior leaders and guarantee alignment with business plans.

Facilitate workshops to provide customer education, improve skills and confirm timing of key deliverables and milestones.


STRAYER UNIVERSITY, Douglasville, GA (2012 to Present)

Learning Resource Center Manager

Charged with managing resources to support information literacy and instructional activities for students, faculty and staff. Coordinate promotional efforts, serve as campus representative to students in conjunction with career development. Support academic information technology needs and act as test administrator.

Foster student success by providing resume review, career workshops, and job development.

Coordinate ‘Employer On-Campus Program’ to build recruiting relationships with area employers.

Train students and staff regarding use of resources; facilitate information literacy by offering student orientation meetings, delivering presentation and creating/distributing promotional materials.

STRAYER UNIVERSITY, Douglasville GA (2012to Present)

Adjunct Professor

BUS 100 (Introduction to Business), BUS 322 (Organization Behavior) BUS 302 Management Concepts.

Westwood College, Atlanta GA (2013 to 2016)

Adjunct Professor

AGEN 101 ( Technical Applications), AGEN 120( Technical Writing), ITCS 210 ( Implementing and Advance Infrastucture Server), ITCS 212 ( Implementing Destop Applications Envornments.

COMCAST, Newark, DE (2010 to 2012)

IP Technical Support Team Lead

Displayed leadership and training capabilities by offering customer education and technical troubleshooting. Handled issues related to connectivity, internet/IP, and web browsers. Created and maintained user accounts, groups, and computer accounts using Active Directory.

Managed and train two staff members to effectively solve software issues.

Improved customer service by directing updates on open ticket issues and offering effective solutions.

Coordinates communication processes such as outage bridge calls, daily operations calls and reporting.

Manages company communications for production outages.

Manages and maintains application, contact and support information for all systems, applications and services supported by the department. Manages and maintains on-call support list and schedule., Atlanta, GA (2008 to 2010)

Information Technology Asset Manager/Logistics Analyst

Orchestrated tracking features in asset database by verifying accuracy, cataloguing, and overseeing inventory of outdated or out-of-warranty equipment. Maintained inventory and organized shipments of merchandise.

Demonstrate training abilities and supplied support for phone equipment.

Interface with internal, customer, and third-party teams for configuration, integration and deployment activities and projects

Oversee Change Management process, ensuring policy/process compliance, efficient workflow and accurate documentation.

LATHEM TIME CORPORATION, Atlanta, GA (2000 to 2008)

Desktop Support Assistnat Manager

Collaborated with staff for efficient organization of conference room equipment. Upgraded RAM, NIC Cards, hard drives and graphic cards. Provided maintenance for electronic equipment and determined appropriate upgrades for workstations.

Plan, design, lead, and coordinate deskside related activities and provide administrative direction and leadership for daily operational support for Windows, Mac and mobile systems and services.

Oversee Executive Support, maintaining a high level of responsiveness and resolution of Executive issues.

Provide leadership to the team including managing goals and expectations, personnel actions and recruiting, and performance management to enable a highly motivated team.

Ensure the development of operational procedures and documentation that is consistent and relevant.

Manage the escalation of production issues to ensure timely attention to and resolution of system issues and outages, both during business hours and after-hours.


Employee of the Month –

Employee of the Year – Lathem Time Corporation


Master of Business Administration, Strayer University, Douglasville, GA

Bachelor of Science, Internetworking Technologies, Strayer University, Douglasville, GA

MCP – Microsoft Certified Professional

Member – Toastmasters International

Helped to Start and Complete Toastmasters Charter

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