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Sales Customer Service

Location:
Sacramento, California, United States
Posted:
October 05, 2016

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HORACE HOBBS, MBA

916-***-***** acwxli@r.postjobfree.com

Sales and Marketing Executive

Dynamic, results-driven Sales and Marketing Executive offering successful experience in driving market share, brand recognition, and revenue improvements through strategic planning initiatives and effective marketing techniques. Utilizing principles, practices and procedures to increase production and culture within the organization. Recognized as a multi-level manager consistently delivering results that exceed employer expectations. Characterized as growth catalyst, multi-faceted leader, and hands-on manager with rich career history marked by explosive sales growth, successful new product launches, and increased market share. Highly skilled in employee supervision, development and training program management. Excels in the department’s budgeting, forecasting, marketing, and overall success. More than fifteen years of experience in developing successful business partnerships throughout Sacramento, Rancho Cordova, West Sacramento, and Elk Grove, CA.

Professional strengths and abilities include:

More than 15 years as an Elite Sales performer in the Hospitality Management Industry.

Excellent computer skills

Outstanding Customer Service skills

Skilled in Forecasting, Strategic Planning, and Networking.

Outstanding Communication Skills, Organizational Skills, & Leadership Skills.

Ability to work under stressful conditions and balance multiple commitments simultaneously.

Excels in Business Management, Budgeting, Marketing, & Increasing Market Share.

Trained, mentored, and supervised the sales staff to attain and exceed annual sales goals of the organization.

Excels in Contract Negotiations, Problem Solving, Conflict Management.

Experienced in Delegating responsibility to staff to meet deadlines.

Utilizes SWOTT Analysis & Mission Planning to increase business and revenue for the organization

Excels in Coaching, Training, & Mentoring Management.

Utilizes Strategic Alliances to increase business and revenue for the organization.

Experienced in P&L Management.

PROFESSIONAL EXPERIENCE

2013 - 2015

Sacramento Inn Hotel

Director of Sales and Marketing (193 Rooms)

Increased revenue in Corporate and Government market segments.

Increased revenue in SMERF market segments.

Utilizing extensive experience in Forecasting, Strategic Planning, and Contract Negotiations to increase revenue for the organization.

Developed and maintaining business partnerships that generate significant amounts of revenue for the organization

Increased brand recognition throughout Sacramento.

Implemented effective and efficient Marketing Techniques to increase sales and increase market share for the organization.

Increased the occupancy and ADR for the facility.

Trained the Sales & Marketing staff for the Organization

Best Western Expo Inn and Suites – Sacramento, CA.

Director of Sales and Marketing (126 Rooms)

2009 – 2013

Significantly increased revenue in Corporate, Government, and SMERF markets.

Directed the Sales and Marketing Department Budget Operations Successfully.

Increased the occupancy, ADR, and maintained budget for the organization.

Utilized Strategic Planning, Target Marketing, Networking, and Environmental Scanning to increase sales.

Implemented effective and efficient Marketing /Sales programs to increase revenue for the organization.

Developed and maintained business partnerships that continuously generate significant amounts of revenue.

Ramada Inn Hotel Cal Expo – Sacramento, CA.

Director of Sales and Marketing (190 Rooms)

2009

Significantly increased revenue for the organization in all market segments.

Increased brand recognition throughout Sacramento, CA.

Developed and Increased business partnerships that have generated significant amounts of revenue within budget parameters.

Increased customer service and customer loyalty throughout the hotel.

Directed the sales team that exceeded revenue goals provided by the owners.

Utilized SWOTT Analysis, Strategic Planning, Target Marketing, and Environmental Scanning to increase sales.

Radisson Hotel – Sacramento, CA.

Senior Sales Manager (305 Rooms)

2008

Significantly increased revenue for the organization.

Increased revenue in National and Local Association market segments

Increased revenue in the Corporate and Government market segments.

Key component of the Public Relations, Sales, and Marketing Team.

Utilized SWOTT Analysis, Environmental Scanning, and Target Marketing Techniques to increase brand recognition and sales goals.

Increased occupancy and ADR in all market segments by 10% for the organization.

Key component to generate revenue and maintaining budget for the organization.

Clarion Mansion Inn and Holiday Inn Express Convention-

Center – Sacramento, CA.

Senior Sales Manager (280 Rooms)

2006 - 2008

Increased revenue by 20% for both hotels.

Implemented effective and efficient Marketing Techniques to increase sales for the organization.

Increased occupancy and the ADR in all market segments by 20% for both hotels.

Key component of the Pubic Relations, Sales, and Marketing Team.

Utilized SWOTT Analysis, Environmental Scanning, and Target Marketing Techniques to increase brand recognition and sales goals.

Exceeded annual sales goals provided by the Board of Directors and Owners.

Best Western Harbor Inn and Suites – West Sacramento, CA.

Director of Sales and Marketing (135 Rooms)

2002 – 2006

Increased revenue for the organization by 15% annually.

Implemented effective and efficient Marketing Techniques to increase sales and Brand Recognition for the organization.

Exceeded annual sales goals provided by the Board of Directors and Owners.

Utilized SWOTT Analysis, Environmental Scanning, and Target Marketing Techniques to increase brand recognition and sales goals.

Key component of the Public Relations, Sales, Budgeting, and Marketing Team.

EDUCATION

UNIVERSITY OF PHOENIX – Rancho Cordova, CA.

Masters of Business Administration (MBA)

UNIVERSITY OF PHOENIX – Rancho Cordova, CA.

Business Management Degree

UNIVERSITY OF CALIFORNIA – Davis, CA.

Economics

REFERENCES

References available upon request.



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