DENISE MAYO

**** **** ****** *****, ******** Park, Minnesota 55443 H: 763-***-**** acwxky@r.postjobfree.com Professional Profile

Resourceful and accomplished Office Supervisor with extensive office operations and personnel organization expertise. Adept at managing multiple projects with ease using expert time management methods. Committed and motivated with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. . Meticulous and collaborative professional with unsurpassed skill at managing diverse needs in deadline-driven environments.

Qualifications

Computer proficiency Strategic planning

Service-minded Standard operating procedures

Motivational leadership style Analytical problem solving Inventory control Microsoft Office proficiency

Professional demeanor Results-oriented

Self-directed

Time management ability

Ability to prioritize

Relevant Experience

Formworks including set up and auditing

All mail services at UCare

Strong team player and the ability to work independently. Front ending scanning and prepping of all documents Off Site Data Retention

Proficient in Windows

Managed team of seven personnel.

Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results. Experience

Front End/Scanning Supervisor 04/2012 to 01/2016

UCare Minneapolis, mn

Ability to organize and prioritize work.

Strong team player and the ability to work independently. Good skills using Microsoft excel and word Effective Supervisory Skills. Excellent oral, written and interpersonal communication skills.

Effective conflict resolution and negotiating skills. Excellent problem solving skills.

Excellent customer service skills.

Ability to prioritize and manage multiple tasks Formworks including set up and auditing Front ending scanning and prepping of all documents All mail services at UCare Doc Triage Off Site Data Retention Enrollment Detail

-oriented Proficient in Windows Trained in medical terminology EXP Amisys. Claims Support Team lead 08/2000 to 01/2012

UCare Minneapolis, mn

Work as a team lead duties include majority of the duties I did as a Supervisor. Data entry, Prepped member enrollment forms, all mail services, Front ending scanning and prepping of all documents Team Lead 03/1998 to 05/2000

Concentra Managed Care St Louis Park, mn

data entered commericial claims.

Education

Executive Secretary

Union Technical Institute Neptune Freehold, New Jersey Office Administration coursework

Coursework in Administrative Technology

Microsoft PowerPoint certification

Certified Health Unit Coordinator

Medishare Health Education Learning program Freehold, NJ Office Administration coursework

Microsoft Office Applications Certificate

Coursework in Administrative Technology

Skills

Ability to organize and prioritize work. Strong team player and the ability to work independently. Good skills using Microsoft excel and word. Effective Supervisory Skills. Excellent oral, written and interpersonal communication skills. Effective conflict resolution and negotiating skills. Excellent problem solving skills. Excellent customer service skills. Ability to prioritize and manage multiple tasks. Formworks including set up and auditing. Front ending scanning and prepping of all documents. All mail services at UCare. Doc Triage. Off Site Data Retention. Enrollment. Detail

–oriented. Proficient in Windows. Trained in medical terminology. EXP and Amisys .

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