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Sales Customer Service

Ahmedabad, Gujarat, India
October 05, 2016

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**/* ***********, *******, *.h-*, Ahmedabad-382443,Gujarat, India.

Mobile: +91-989*******, Email:


To pursue a corporate career where my educational & working potential matches the organizational growth and strengths and to drive for the achievement of organizational goals.


Passed MBA from ICFAI, Tripura University, 2012.

Bachelor of Commerce,from Gujarat University in 2007.

XII from Best High Secondary School,Gujarat Board in 2004.

X from Best High School, Gujarat Board, in 2002


Post Graduate Diploma in Banking Operation (PGDBO) from IFBI (Institute Of Finance Banking And Insurance) affiliated by NIIT, Gujarat.

Subjects Covered: All Banking Related


Deep Group of Companies

Sales Manager

Dec 2014 till date.

Started in 1980, Deep Group’s mission is to create a better lifestyle for people by building luxury residential structures. We have built high-rise apartments, low-rise flats, bungalows, shopping centers, farm houses and lot more that promises to cater to the needs and wishes of the new urban community. Today, Deep Group is well known as a front-runner company in real estate and construction business.

Handing direct walk-ins

Looking after all the petty cash expense of office

Maintaining all the daily sales report and follow ups from my team

Responsible for finalizing the deal while purchasing luxurious apartments.

Office administration is handled well without any hassle.

Maintaining daily stock in stock out report related to construction and sales.

Also looking and taking decisions jointly with Director for all the Visual marketing, advertisements related to current projects as well as media marketing.

Knowledge of ERP

Legal Documentation(s)


Columbia Asia Hospital

Customer Care Assistant

May 2014 Dec 2014.

Handing Customer Registration

Guiding Customer with all the details of the Doctor as well as Admission and Registration process

Looking after front desk and lobby management.

Vodafone India Services Pvt Ltd.

Junior Executive

October 2013 Till April 30th April 2014

UK International web chat process

After sales services

Providing the best solution via chat

Maintaining quality and C-sat (customer satisfaction) ratio.

Helios- The watch store by Titan

Customer Relationship Officer

October 2012 to October 2013

Looking after store of premium brands of watches.

Meeting the daily and monthly targets and assist the manager on tracking the sales, promotional activities and customer objections.

Ensure that the watches are in saleable condition, daily counting of stock.

Ensuring daily sales reports are maintained.

Maintain quality of visual Merchandise and helping manager in tracking the changes required in VM and Display.



July 2010 to Nov 2011

Customer Service Officer

ICICI Bank is India's Largest Private Sector bank and overall second-largest bank. And presence in 18 countries. ICICI Bank offers complete range of banking products and financial services to corporate and retail customers through a variety of delivery channels and through its specialized subsidiaries and affiliates in the areas of investment banking, life and non-life insurance, venture capital and asset management.


Handling various departments like Front Desk Cash (Head Teller), Clearing, RTGS/NEFT, CMS, etc, also handled the Branch in the absence of BM/BOM.

Handling Customer Services, Relationships & Retail Liability Sales.

Responsible for Current Account, Life & General Insurance & Mutual Fund Sales.

Monitoring and coaching the team for effective operation as well as sales.

Handling customers’ query as well as internal operational issues.

Handling Deliverables, I-Kit reconciliation and various monthly reports.

E-tech Inc, Gandhinagar.

November 2009 to March 2010 Online Chat representative (OCR)

It’s a BPO and deals with U.S. AT&T process for selling products online.

Achieving daily targets while maintaining quality and conversion ratio.

Anshini Trading Co. Ahmedabad.

August 2007 to December 2008 Showroom Sales Executive

Maintaining data of vendors dealing in retail electronic goods.

Providing quotations and checking that vendors receive goods in proper time.


Over 8 years of experience in Customer service industry, Customer Relationship Management and Retail Sales & Marketing.

Good exposure to Advertising, channel selection & promotion.

Good experience of working in teams across locations

Analytical skills to solve complex, cross-functional and technical issues

Experience of handling teams and providing estimations for the deliverables


Travelling different places.

Playing cricket, Pool, Badminton.

Internet surfing.

Exploring places and bike riding


High Grasping Power.

Good Team Player.

Good Communication Skill.

Fluent English.

Keen to learn & adopt new things.

Good knowledge of Computer.


Father’s Name : Arvind Desai

Date of Birth : 27th May, 1986.

Marital Status : Single

Languages Known : English, Hindi, Marathi(Mother Tongue),Gujarati

Passport Details : Passport no.- M2766571

Date of Expiry- 7/10/2024

Permanent Address : 33/4 Samratnagar,




Yours faithfully

Jay Desai

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