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Customer Service High School

Las Vegas, Nevada, United States
October 05, 2016

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Channel Taylor

**** *. ********** *** #***




• To obtain a secured position providing exceptional customer service KEY QUALIFICATIONS

• Typing skills of 42 wpm

• Dual monitors

• icd 9/ cpt coding

• multiple screens navigation

• verbal and written english communication

• fast- paced work environment

• able to perform under pressure


Wal- mart

Sales associate September 2005 - January 2006

• Make provision for a quality customer service delivery.

• Give prompt response to the calls of customers.

• Provide effective help to customers when needed.

• Operate cash register .

• Take appropriate procedures in attending to claims of customers.

• Apprised with product updates and products information.

• Handle proper labeling and pricing of merchandize.

• Ensure the store is clean.

• Ensure displaced products are returned to the right department and shelf.

• Adhere to the rules and regulations on safety.

• Safeguard all displays and merchandize.

• Ensure proper sanitation of the work environment. Legacy environmental concepts

Evs porter August 2009 - November 2011

• Properly vacuum carpet, upholstery, and clean glass table tops, and windows as directed in all areas of the property.

• Clean restrooms including sweeping and mopping floors, cleaning urinals and toilets with proper chemicals, wiping down walls and mirrors, and vacuuming carpets.

• Dust mop and wet mop marble floors and vacuums walkway carpets.

• Sweep sidewalks and driveways and replace full trash bags with clean bags.

• Maintain confidentiality of department affairs.

• Responsibly use the accessibility of computers and telephones.

• clean up bio-hazard .

• Vacuum carpets, dusts shelves and cabinets, wipes down walls, and cleans windows and mirrors in offices.

• Clean all removable marks, dirt and dust from baseboards in all areas of the property.

• Complete daily worksheet accurately.

• Sign for at the beginning of the shift and returns all keys at the end of the shift.

• Report areas that require maintenance attention to Public Area Supervisor.

• Performs all other job related duties as requested. Egs corp

Customer Service Representative July 2013 - current

• Handle inbound telephone and written inquiries from pharmacists and doctors regarding prior authorization by screening and reviewing requests based on benefit plan design, client specifics and clinical criteria.

• Provide information to clients, participants, pharmacists and doctors regarding participants pharmacy benefit, drug coverage and provide accurate procedures for medication exceptions.

• Facilitate resolution of drug coverage issues and pro-actively address, research and resolve issues while maintaining accurate and complete documentation of all inquiries for continuous improvement.

• Work collaboratively with other associates and supervisor to ensure that best practices are shared.

• Other special projects as assigned.


Academy of healing arts

Medical assistant Feburary 2009 - ocrober 2009

Mojave high school

High school equivalent, 3.2 August 2001- june 2005 REFERENCE

• references are available upon request

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