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Customer Service Office

Manassas, Virginia, United States
October 05, 2016

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***** ****** **. **** ******: 703-***-****

Manassas, VA 20110 Home Number: 703-***-****

Email: Veteran / Research / Information Management / Security


Professional with more than 15 years of experience in administration and project management. Proven ability to lead, effectively coordinate, and manage security awareness. Possesses excellent written and verbal communication, documentation, professional development, and personnel administration skills. Fosters efficient and productive workplace environments with exceptional levels of interpersonal and team communications. Possesses over 10 years of customer service skills. Current Secret Clearance; previous Top Secret Clearance.


North Carolina State University, Raleigh, NC

BS in Chemistry, American Chemical Society Certified

Auburn University, Montgomery, AL

Completed requirements for Pre-Engineering & first year of Chemical



2014-2015 Espire Services, Government Contractor (Arlington, VA)

Work closely with State Department human resources and management personnel to draft or update Department (domestic and international) position descriptions

Research and evaluate previous job descriptions to ensure accuracy in current position descriptions

Secret Clearance

40 hrs/wk

Supervisor: Nathan Hibler 703-***-****

2009-2010 United States Patent and Trademark Office (Alexandria, VA)

Researched, reviewed and evaluated patent applications according to governmental regulations and procedures

Drafted official reports of examination using legal terms and documents, making recommendations for approving or disapproving applications

Provided customer service to applicants and their legal representatives

Top Secret Clearance

40 hrs/wk

Supervisor: Tim Meeks 571-***-****

2008-2009 Office Management Specialists, Regional Security Office, US Embassy Oslo (Norway)

Served as liaison between the Embassy security office and other government agencies (FBI, Interpol, CIA, ICE, etc.)

Worked with the local (Norwegian) police force in investigations

Gathered and provided information for investigations

Conducted database searches and analysis

Performed background investigations and consular checks on prospective employees and contractors, seeking information from both the interagency and offices outside of government

Ensure appropriate clearances searches have been completed and granted

Maintain all personal identification information including performing fingering printing

Maintained all files and records, including personnel, budgetary files, inventory list, protective equipment

Maintained RSO scheduled including scheduling meetings, conferences and VIP visits

Helped coordinate the technical and logistics security aspects for 4th July Event

Maintained and controlled databases for the office (Access, Excel) in accordance with regulations

Used databases/spreadsheets to prepare, review, edit, proofread written material for completed office actions for accuracy, formatting, and clearances to comply with regulations and policies

Initiated and drafted correspondences for approval by the RSO on office subject matter

Prepared all documentation for billing and payment arrangements

Directed and coordinated all administrative functions including monitoring performance evaluations and ratings, award nominations for all security personal

Received, sort and organized incoming mail, cable traffic, phone calls and screen items to forward to the RSO

Processed Time and Attendance reports for 60 personnel

Assist RSO in VIP visit with local security details, procuring proper vehicle and driver, ensuring all aspects of security are maintained

Adhered to Department policies and regulations to identify, purchase, and maintain all protective equipment and supplies utilized by the Embassy and Regional Security Office

Ensured and Implemented that the office followed all standard operating and administrative procedures

Top Secret Clearance

40 hrs/wk

Supervisor: Colin Sullivan RSO (+47) 2130 8540

2006-2007 Information Management Assistant, US Embassy Port of Spain (Trinidad and Tobago)

Top Secret Security Clearance with crypto access, use and maintenance

Served as Acting Information Management Officer (IMO), December 2006

Installed cables for fiber optics, phone lines, cable lines

Installed phones, computers and radios, providing follow-on technical support as well

Local Registration Authority for the Biometric Key

Supervised Mailroom and Telephone Operator Staff

Personally handled the classified pouch service for the Embassy

Provided technical support for information technology requirements in support of visit by Director of Homeland Security

Maintained and controlled databases for the office (Access, Excel) in accordance with regulations

Made arrangements for all training courses required

Maintained networks for bi-directional data, facsimile, voice and video transmission

Established a maintenance program for telecommunications equipment

Developed a telecommunications budget and ensured adherence to its provisions

Implemented guidance, policy, and directives to achieve communications missions

Adhered to Department policies and regulations to identify, purchase, and maintain all equipment and supplies utilized by the Embassy and Information Management Office

40 hrs/wk

2004-2005 Security Escort, Regional Security Office, U.S. Embassy Damascus (Syria)

Supported Regional Security Officer in overall Embassy security practices

Escorted non-Embassy personnel in undertaking required maintenance and other labor, preventing their access to classified areas and maintaining operational security according to US governmental regulations

32 hrs/wk

1991-1995 Computer Operator, United States Air Force (Denver, CO)

Skills: Proficient in Windows 95/98/2000/XP/Vista,7,8; Microsoft Office operating systems (Word, Access, Excel, PowerPoint, Publisher); Internet, Email, QuickBooks, CCNA, A+

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