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Customer Service Administrative Assistant

Newton, Massachusetts, United States
October 05, 2016

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Samuel Uday Savarirayan

** ********* ******, ***********, ** 02460

Telephone 857-***-****,


Professional with expert sales and customer service skills. Education includes a Bachelors in Economics and an MBA in International Business Administration. Excellent reporting skills to facilitate administrative support and business decision-making. History of exhibiting efficient company team player skills and exemplary multi-tasking skills. Good civic volunteer activities. Expert at interpersonal skills and verbal or written communication skills.


Massachusetts Technology Collaborative, Westborough, Massachusetts

PEVA (Provider Enrollment and Verification Analyst) (6/15/2015 to 12/21/2015)

Responsible for providing service to providers as physicians and hospitals to support and promote the Medicaid EHR Incentive Payment Program.

Performed provider service tasks, opened accounts and processed registrations.

Handled 60-100 calls from physicians and hospitals in their network according to established guidelines.

Core Health INC,Cambridge, Massachusetts

Administrative Assistant / Member Resource Coordinator (MRC)( 7/2014 to 2/15/2015)

As a MRC worked with hospital based systems and physician partners to manage successful capitated contracts.

Completed background check as a new hire, health checkup and FBI finger-printing successfully.

Directly managed care for Dual eligible beneficiaries under the Medicare and Medicaid plans.

Met with state officials from the State of Massachusetts and State of Illinois at our conference room to discuss health plans and changes if necessary and built good relationships with them or customers.

Completed training successfully of policies and procedures and company applications such as Vital Health or Staffing Tool application.

100 members were contacted each day by phone or website live support to answer questions and help.

Met with the Chief Operating Officer and Operations Manager to restructure the health plan which reaches out to 98 million U.S. citizen subscribers.

BANK OF AMERICA, Newton, Massachusetts

Teller (9/2012 to 3/19/2013)

Worked with customers on a daily basis, meeting their banking needs and answering their financial questions.

Completed training for Tellers and Personal Bankers at Bank branch with perfect scores on sales and service excellence, consumer/commercial lending, branch-wide security, teller excellence, Bank Secrecy Act modules and Bank applications.

Explained to customer the home loans application or business loans of Bank of America.

Received cash or checks for deposit, examined checks for endorsement and assisted with ATM transactions.

Utilized knowledge of Bank’s product and services to identify and actively pursue sales opportunities.

Met all goals and actively participated in sales activities in the branch.

Identified customer needs and offered Bank products and services for their needs.

Created a positive customer experience by individual attention or teamwork.

Acquired and retained customer relationships by helping customers.

Developed customer relationships by providing outstanding customer service following a focused cross-selling strategy. Prepared proof work to be send to Bank proof department and posted night deposits as per Bank policies.

Balanced transactions and cash at the end of the day and participated in branch settlement.

Contributed in attaining branch sales or service goals.

Cashed checks and disbursed cash after verifying signatures, endorsements and account balance.

Completed background check as a new hire including FBI finger-printing successfully.

Met with atleast 100 customers each day in person at the Bank or over the phone for service needs.

Provided exceptional customer service and built relationships with customers.

SELF-EMPLOYED (1/2007 to 1/2012) Bought and sold property in the real estate market in Columbus, Ohio, Boston, Massachusetts and Natick, Massachusetts. Re-modelled procured residential properties to rent out to families. Studied part-time MBA courses at Otterbein University, Columbus, Ohio with a Finance concentration, GPA 3.5.

NEW HOPE SOLUTIONS, Columbus,Ohio An IT consulting and software development company with offices in the U.S. and other countries. Administrative Assistant (5/2002 to 12/20010)

Performed daily scheduling for Vice President which included planning meetings and travel plans.

Completed training successfully on Customer identification program (CIP), Information Technology product and services program (ITPS) and company applications.

Processed new hire documentation such as I-9 forms and W2 forms.

Greeted visitors, asked the nature of business and guided visitors to appropriate person.

Performed recruiting for manager, sourced and screened candidates.

Conducted background checks for new hires including FBI finger-printing.

Executed eTime, processed attendance and completed the payroll for employees.

Communicated with vendors and contractors regarding orders of business, questions or concerns.

Helped to build successful relationships with customers.

NATIONAL BANK OF DUBAI, Dubai, United Arab Emirates A world-wide bank with assets of $76B and 7,000 employees with offices in 50 countries. Personal Banker (2/2001- 2/2002)

Completed training for Tellers and Personal Bankers at Bank branch with perfect scores on consumer/commercial lending, branch-wide security and Bank applications.

Met with customers face to face and over the phone, to discover their financial needs and provide product and service recommendations.

Introduced Bank products to customers and verified identification for check or credit card purchases.

Collaborated with branch administrators to improve telephone banking, retail marketing, retail branding and card services.

Assisted businesses with multinational bank transactions, Letters of Credit and Export Credit accounts.

Accepted cash and checks for deposits/withdrawals at teller and checked the accuracy of the slips.

Balanced daily cash at teller and helped customers with ATM transactions.

Prepared customers cashier's check, personal money orders, foreign currency exchange at teller.

Provided excellent customer service.


A $16B annually revenue generating corporation engaged in crude oil production, aviation fuel, LPG processing and other products & services.

Executive Assistant (6/1997 – 1/2001)

Performed daily scheduling of meetings for Managing Director, acted as a point of contact for the M.D. and C.F.O. and completed travel arrangements for employees.

Assisted the Managing Director and Chief Financial Officer on excel presentations of projects which built a refinery for Petroleum manufacturing and distribution in U.A.E or to other countries while building 200 retail Petrol Stations and each retail station was appraised at $1 million to $5 million for investment reasons.

Organized board meetings for board of directors of ENOC, Emirates Airline and Emirates Investment Group.

Assisted with the corporation project work to supply jet fuel to Emirates Airline for 90% of their fuel usage and other Airlines.

Worked on joint venture projects for ENOC with Halliburton, Saudi Aramco and Rolls Royce.

Created financial roadmap for the growth of the company when meeting with C.EO., M.D. and C.F.O. by analyzing sales, profit and loss analysis and efficiency analysis of each department.

Designed strategies to build alliances with distributors in the country and international markets.


MBA – Part-time(in Finance) in process of completion, GPA 3.4 (4 courses left) Otterbein University,Ohio.

MBA – International Business Administration, American University of Dubai,G.P.A. 3.3,graduated May 1998.

Bachelors of Arts with Major in Economics, Minor in Finance), University of Rochester, Rochester, NY 1994.

Expert in Microsoft Office, Word, Powerpoint, Excel and Outlook.


Volunteer at Habit for Humanity, 2006 to 2009.

Assisted in the building of houses in Columbus, Ohio and Delaware, Ohio.

Member of Wayland Community Church, Massachusetts, 2010 to Present.

Member of Park Street Church, Boston, Massachusetts, 2010 to present.

Volunteer for each of the church activities and participate in Bible study groups.

Volunteer at Otterbein University, 2007 to 2010.

Served as mentor and tutor for students at Avalon Elementary School helping the children with school classes which included music and sports.

Participated in Otterbein sponsored community service projects across the country and Otterbein received the Presidential Award given by President Obama from the White House for providing outstanding community service and being the best out of every American College in the U.S.A. for the year 2008.

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