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Customer Service Microsoft Office

Location:
United States
Salary:
Negotiable
Posted:
October 05, 2016

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Resume:

DARNISE L. WINSTON

*** **** **

JOHNSTOWN, PA ***02

814-***-****(cell)

acwxci@r.postjobfree.com

SUMMARY OF SKILLS

● Excellent office skills including knowledge of the MicroSoft Office program, most office equipment and the ability to complete basic accounting duties and general receptionist duties

● Great customer service skills, always putting the needs of the customer first while exhibiting professionalism at all times

● Complete work in an efficient manner always paying attention to details

● Over 15 years of telemarketing experience

EXPERIENCE

Customer Service Skills

● Provided excellent customers service while completing inventory on behalf of JC Penney, Walmart, Kohls, Burlington Coat Factory, Sears and many more companies.

● Completed all assignment in a professional and timely manner.

● Scanned insurance policies, converted insurance policies to stock transfers and verified names and addresses of clients

● Transferred insurance policies from paper to computer and opened and sorted mail Telemarketing Skills

● Assisted in fact finding information to help clients who need information on how to sign up for health insurance.

● Promoted ancillary products to over hundreds of existing and new clients each month.

● Enrolling clients in a suitable healthcare plan of their choice.

● Helping clients to apply for subsidies from the government on HealthCare.gov and closing an average of 50 new sales per week.

● Completed calls on behalf of mortgage companies and colleges.

● Supervised a bay of 12 telemarketers monitoring calls and assisted in areas that needed improvement. Licensed Producer, I ntermedia Marketing Solutions –Johnstown, PA

09/2013 12/2015

Inventory Specialist, W IS International –Johnstown, PA 06/2010 01/2012

Telemarketing/Supervisor, V isions Marketing Inc

04/2005 02/2010

Sales Associate, T ruGreen Chem Lawn Service

04/2007 02/2008

Assembly Worker, G ilmour Manufacturing (Spherion) 11/2004 04/2005

Inventory Specialist, W ashington Inventory Service 04/2001 07/2004

Assembly Worker, S ony TV (Adecco)

10/2002 12/2003

Outbound telemarketer, R eese Brothers

10/2000 12/2000

Retail Loan Representative, P romistar Bank, (Manpower) 08/2000 10/2000

EDUCATION

Pennsylvania Highlnds Community College

2007 2011

2002

1992

Major: Secretarial Technology & Business Management & Health Care Management Cambria Rowe Business College

Minor: Medical Office Administration

Greater Johnstown High School

CERTIFICATIONS AND LICENSES

Certified Travel Agent: Issued by David Manning, CEO Xstream Issued

:

02/2016

Licensed Producer: issued by Health Insurance in New Jersey, South Carolina, New York and Pennsylvania

Expires

:

Issued:

07/201

6

05/200

8

ICD 9 CM CODING: issued by Donna Hody, Adjunct Faculty Penn Highlands Community College in Pennsylvania

REFERENCES AVAIBLE UPON REQUEST

DARNISE L. WINSTON

315 WOOD ST

JOHNSTOWN, PA 15902

814-***-**** (cell)

acwxci@r.postjobfree.com

REFERENCES

Robert Barnette

Personal

Retired

35

814-***-****

Geneva Jones

Personal

Teacher

35

814-***-****

Ida M. Stine

Professional

Health Care Management Professor

3

814-***-****

acwxci@r.postjobfree.com

Gaynelle Schmieder

Professional

RN/Professor

3

814-***-****

acwxci@r.postjobfree.com

Mark Rotundo

Professional

Director of Operations

11

814-***-****



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