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Customer Service Sales

Location:
Lawrenceville, Georgia, United States
Salary:
50000
Posted:
October 05, 2016

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Resume:

MARTA YOLENI CRUZ

*** ********* *****, *************, ** 30045 • acwxc6@r.postjobfree.com• 404-***-****

Logistics Specialist

SUPPLY CHAIN MANAGEMENT ~ OPERATIONS COORDINATION ~ QUALITY ASSURANCE

More than 12 years’ direct experience in customer service while handling complex logistics plans and transport processes; with recent leadership in Freight Brokering.

Consistently maintain a strong track record of cost control, risk reduction, and customer satisfaction in handling comprehensive contract agreements for transportation services.

Globally focused with expertise handling local, regional, and international shipping negotiations, schedules, and agreements with US Customs, import/export carriers, and domestic carriers.

Deeply motivated team-focused leader with a dedication to seamless communications across all professional levels to meet and exceed company performance goals.

Adeptly generate new customer accounts and provide excellent service to meet all goals.

Exceptional communicator, networker, and business specialist; bilingual in Spanish and English.

SHIPPING &RECEIVING ~CONTRACT NEGOTIATIONS~ CUSTOMER SERVICE

BUSINESS MANAGEMENT AND ADMINISTRATION

PROFESSIONAL EXPERIENCE

10/2015 to Present: MLS Freight Logistics, Atlanta, GA– Logistics Specialist

Provide key leadership of logistics management processes to meet goals for timely transport, delivery, tracking, and reporting of freight and goods. Handle complex freight brokerage logistics and plans. Secure new customers and oversee end-to-end account management.

Selected Contributions:

Secure advantageous rates to support margin goal through strategy logistics contract negotiations.

Liaise between customers and transport services to orchestrate and meet shipping requirements.

Align transport carrier contracts with shippers’ goals to meet cost control and delivery objectives.

Support business development goals by following up on new customer leads and expanding clientele.

Improve market presence and sales by delivering exceptional customer service and follow up.

Track record of sustaining strong communications with customers to ensure prompt issue resolution.

Manage administrative processes including dispatch schedules and tracking / reporting on orders.

10/2014 to 9/2015: Interra International, Inc., Atlanta, GA– Global Logistics Specialist

Managed domestic and international shipping schedules for load movements between Canada and Mexico and the US and Mexico. Seamlessly coordinated multiple aspects of cargo planning and transport.

Selected Contributions:

Expertly developed door-to-door load movement methodology for company.

Fostered proactive networks with providers that increased efficiencies and secured cost savings.

Liaised with US Customs, import/export carriers, and domestic carriers on freight movements.

Collaborated with transport providers, foreign offices, customers, suppliers, and service providers.

Managed logistics exceptions while maintaining domestic and international freight schedules.

Streamlined documentation for NAFTA certificates, invoices, and shipper’s letter of instruction.

2/2012 to 5/2014: CME Wire and Cable, Suwanee, GA– Customer Care and Operations Performance

Administered order tracking and reporting processes to meet operations and customer service goals.

Selected Contributions:

Delivered 80% cost savings by revamping invoicing from paper- to electronic-based invoicing.

Reduced order errors and minimized redundancy by supporting technology implementations.

Completed RMAs prior to merchandise being returned and created in-depth logistical reports.

Directed several customer service and operations functions which included overseeing both order entry and order changes/updates.

10/2007 to 1/2012: Global Traders Corp., Lawrenceville, GA– Sr. Operations Specialist

Leverage Spanish speaking proficiency to manage translation services while supporting efficiency, seamless communications, and process improvements in the areas of sales and delivery.

Selected Contributions:

Supported global market growth by researching Salvadorian and Central American purchases.

Served as team lead supervising 5 staff members in sales, order fulfillment, and customer service.

Ensured optimal levels of customer care to ensure timely and accurate deliveries to clients.

Travelled to store locations to oversee merchandising programs to meet corporate expectations.

Managed supply inventory and collaborated with senior decision makers on fulfillment requirements.

Reduced order errors and minimized redundancy by supporting technology implementations.

EDUCATIONAL BACKGROUND

Master of Business Administration

Supply Chain Management (3.5/4.0 GPA)

Southern New Hampshire University

Bachelor of Science

Global Business Management

University of Phoenix

Associate of Science

Computer Network Systems

ITT Technical Institute

PROFESSIONAL AFFILIATIONS

National Society of Hispanic MBAs, Member

UOPX Alumni Association, Member

TECHNOLOGIES

Microsoft Office Suite (Excel, Word, PowerPoint, Access)

SAP, MFG, Citrix, Lotus Notes, Navision



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