OBJECTIVE

Seeking a challenging and rewarding position with a well-established company to further enhance my skills.

EDUCATION

ECPI University – Virginia Beach, VA Projected Graduation Date, April 2017

Pursuing Bachelor’s Degree, Network Security Current GPA – 3.02

– Currently enrolled in Windows Active Directory, which includes Virtual Desktop, and Computer Configuration

– Previously completed Windows Client and Server, Advanced Windows Server, Networking I and II, etc.

ITT-Technical Institute - Norfolk, VA Associate’s Degree, December 2012

Computer Network Systems

– Client-Server Networking – Intro into Networking – Physical Networking – Strategies for the Technical Professional – Email & Web Services – Intro into Information Security – Database Concepts – Intro into Programming

WORK EXPERIENCE

AMS Retail Solutions – Virginia Beach, VA December 2014 - Present

Support Technician

Provide technical support for clients related to computer systems, software, and hardware

Install, maintain, and repair servers, back office computers, POS machines, and printers

Experience with installing Microsoft OS and configuring Microsoft Server

Entry level knowledge of an RMM platform Labtech to monitor clients computers and automate IT service

Department of Alcohol Beverage Control – Chesapeake, VA March 2009 - Present

Lead Sales Associate

Operate POS Systems for multiple stores and serve as technician support occasionally when needed

Manage all independent orders for the region electronically with incoming shipments

Complete data entry and all E-Filing within required time period

Cahoon Plantation Golf Course - Chesapeake, VA May 2001 – December 2014

Pro Shop Representative/Restaurant Manager

Interact with members on a daily basis to ensure quality experience in-house and on course every time

Handle all aspects of electronic database; entering rates, tee times, member fees, renewals, etc.

Coordinate and manage up to two hundred plus member tournaments, public outings and the Member-Guest

Master's Security Systems - Chesapeake, VA December 2012 - November 2013

Cable Technician

Installed and maintained cabling, routers, and access points; requiring both commercial and residential structural expertise

Participant in mentor program to better understand full cycle implementation of security systems

Performed specific jobs utilizing personal skills with power tools, ladders, cable locators, and other necessary equipment

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