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Customer Service/ Office Clerk/ Administrative Assistant

Brampton, Ontario, Canada
October 05, 2016

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Brampton, Ontario (***) – *** – 6069

Top-performing administrative professional with 7-year track record in administration, customer service, record keeping and general office management. Well-versed in oral and written communication, multitasking and perseverance to task completion; excellent attention to detail. Proficient in executive support; management of correspondence, appointments, databases, records management systems and paper and electronic filing systems. The desired result is to continually meet and exceed the operational and administrative expectations of any employer.

Business Communication 2013 Sheridan College, Oakville

Public and Private Investigation 2009 – 2012 Sheridan College, Brampton

Office Clerk and Customer Service Representative – Canada Post 2013 – 2015

Responsible for handling customer inquiries, exchanges, paperwork & store while providing prompt service

Handled cash including the selling of money orders, stamps and registered mail/parcel service

Customer Service Representative; Client Care – Spexx Optical 2013 – 2014

• Responsible for customer service in the digital equipment division & provided information on new products

• Educated customers in selection of frames and lenses

Office Clerk & Public Relations Assistant – Talhan Transport Incorporation 2010 – 2012

• Assisted with planning of public relation and community events

• Managed accounts receivable functions including invoicing, issuing credit and debit memos, responded to request for documentation, made collection calls and completed month-end close activities; receptionist duties: data entry, filing, mail-outs, etc.

Security Officer – Star Security 2010 – 2011

• Accountable for maintaining a safe and secure environment at various public events

• Applied safety policies and procedures diligently in order to maintain order for public safety • Worked collaboratively with colleagues and management to ensure each function was successful

Investigative Assistant – Precept Canada 2009 – 2010

• Drafted reports and conducted public and private inquiries

• Utilized a variety of investigative methods and analytical tools to ensure confirmation on accuracy of data presented

Deputy Returning Officer, Revising Officer & Poll Clerk – Elections Canada 2008 – 2012 • Administration & communication of the election in the electoral district – responsibility for Voter’s List, registration forms and any other paperwork required • Worked with the visually impaired, physically and mentally challenged

Teaching Assistant – Garthwood Park Public School 2007 – 2008

• Developed the ability to differentiate in order to tailor work to each child’s ability, understanding of individual personal as well as academic needs and to treat with respect

• Maintained record keeping, understanding confidential documents and keeping lessons prepared at hand for the day

Public Relations Creation of marketing and promotional materials, both print and electronic Planning and direction of public relations programs designed to create and maintain a favorable public image for the employer and clients

Customer Service & Management Exercise discretion, professionalism and exceptional judgment to handle sensitive and highly confidential and private information Hands on experience and client-focused understanding in customer service, staff leadership and client relations

Communication, Personal Skills & Attitudes Multilingual – English, Punjabi and Urdu Effective report writing and communicating skills Harness strong written and verbal communication skills as well as empathetic listening talents to mediate and resolve conflicts

Administration Vast knowledge of i2 Analyst’s Notebook 7 and i2 Analyst 8

Coordinate day-to-day functions for the office

Application of software skills: Microsoft Office (Excel, PowerPoint and Word), Internet and E-mail

Management of correspondence, databases, records management systems and paper and electronic filing systems

References Available Upon Request

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