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Sr.Customer Service Executive

Chennai, Tamil Nadu, India
October 07, 2016

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Email Id

Contact No.

Mobile: 999-***-****.

Contact Address

No. 1/203, Thiruvenkadaya 1st street, Villivakkam,


Permanent Address

No. 3/121-6, Vasantham Nagar, Padanthal, Sattur – 626203.

Virudhunagar Dt.


To pursue a challenging career in a progressive environment where learning, innovation and creativity are put to best use, where my skill set can be enhanced to their maximum potential to contribute to the overall success and growth of the organization


Intelenet Global Services Ltd, Chennai

(Year : Jun 2011 to Sep 2016)

Designation : Sr.Customer Service Executive

Working Methodology : Banking (Barclays)

Cluster : CIBWM (Corporate and Investment Banking and Wealth Management)

Team : Commercial Banking Support Terminal

Technologies : Citrix, Siebel8.1V, Sold, Afts, ADIR, MS Outlook, MS Excel


Payment Investigation – Verification and checks done on customer account details. Gathering more information on customer account status and payments (Credit/Debit).

Handling customers requisition such as incorrect amount or incorrect account credit/debit, missing and trace the payments, issuing cheque/credit slip copy and handling customer’s sto/ddr payments.

Checking the quality and ensuring the individual SLA is met as per the requirements. Handling the customer’s all queries through mails and calls.

Workflow Management -- Receiving the customer request through mails, verifying the request and Creating/allocating servicing request/cases to relevant queue such as onshore/offshore queue.

Handling customer’s direct request and through RSM request.

Account Maintenance -- Maintaining customer account record and Issuing of Statements, Ordering of Cheque books, Credit books and Debit Card ordering, Issuing Certificate of Tax and Balance and Connecting and Disconnecting of Accounts.

Name and Address change -- Investigation and enquiries done on more information on the customer’s current account status. Changing of Company’s Name and Address on the customer’s account.

Account Close -- Investigation and checks done on customer’s account balance and transactions inclusive of interest and charge. Checks and verification on payment transactions. Cancellation of special products done in order to close the accounts.

Preparing Daily/Weekly/Monthly reports and Coordinate with Onshore/Offshore tech team or daily downtimes.

Print Park, Coimbatore (Design & Printings)

(Year : May 2005 to Apr 2007)

Designation : Designer

Handling and designing customer requirements such as flex board designing, all types of advertisement designing, company logo designing, company vouchers and bills format designing, Tamil and English typewriting.

Software Technical Skills

Language : C, Java

Database : Ms Access, Sql, Oracle

Web Technologies: JavaScript, JSP. HTML

Tools and Packages : Dreamweaver, Adobe Photoshop, Adobe PageMaker, CorelDraw

Operating System : Windows

Personal Details

Father’s Name : R Venkattan

DOB : 01-05-1985

Sex : Male

Marital Status : Single

Nationality : Indian

Passport No : H3307067

Languages Known : English & Tamil


M.Sc(CS & IT)(2007-2009) – 77.24%

Ayya Nadar Janaki Ammal College (Autonomous), Sivakasi. Madurai Kamaraj University, Madurai.

B.Sc(Physics)(2002-2005) – 63.84%

Sri Ramasamy Naidu Memorial College, Sattur. Madurai Kamaraj University, Madurai.

HSC(2001-2002) – 85.16%

Ayira Vaisya Hr.Sec.School, Sattur.

SSLC(1999-2000) – 86.40%

Ayira Vaisya Hr.Sec.School, Sattur.


Excellent team player, innovative, interpersonal, administrative and quick learner. Handling stress in a better way.

Good hands on with Excel, Word and Power point presentation. Expert in report generations and presentation.

Top Performer – Consistently 10 months & Overall 35 months won this award. Client award (Distribution team Adviser) for best contribution (H1) WFM and Distribution process. Consistently won onshore appreciation for payment investigation and Distribution WFM process.


I hereby declare that all the details furnished above are true to the best of my knowledge and belief.

Place: Chennai Yours Sincerely,

Date :


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