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Sales Project Management

Atlanta, Georgia, United States
October 06, 2016

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Technical Sales and Support Management Professional

Innovative technical sales professional with progressive experience in sales and procurement/project management. Demonstrated skills to drive business efficiency, capitalize on new revenue potential while managing sales support and implementation. Intimate knowledge of carrier operations, product lines, sales strategies and technical expertise gained during successful 18+ year career working for AT&T. Strong project management and supervisory skills with the ability to oversee projects for large cross-functional teams while delivering quality results on time. Key architect in defining the project’s mission, objectives and scope, assembling the right mix of talent and resources to accelerate project lifecycles. Proactive leader with refined business acumen and exemplary people skills. Facilitate a team approach to achieve organizational objectives, increase productivity and enhance employee morale. Ability to quickly adapt in a constantly changing business environment, learn new technologies and product sets, and exceed revenue expectations in a competitive environment.

Areas of Expertise

Project Management Technical Support Mobile Applications

Business Analysis Team Development and Leadership Disaster Recovery

Account Management Process Improvement Implementation Global Business Connectivity

Data Networking Hosting and Data Security Third Party Management

Sales & Support

Sold network data, voice and peripheral services. Clients included Fortune 100 companies to helping international company’s growth plans in North America.

Facilitated sales technical training for newly hired sales staff. This included sales techniques, products and processes.

Worked with Sales Manager to develop a sales team that would acquire New Sales Revenue (NSR) and Total Billed Revenue (TBR) at 100%. Exceeded this goal by over 10% in 3 months.

Implemented a growth services sales plan that met targets consistently, completing the year with 282.84% growth in new sales revenue and 101.12% total billed revenue.

Took over declining account and stemmed loss rate from 18% to 5% in 4 months. This was done by re-contracting 25% of customers. Ranked in the top 10% nation-wide in the re-contracting category.

Achieved an average of 100% to 135% of revenue forecasts in six out of eight years, preserving the organizations market leading position in the Southeast region.


Completed data storage, voice networking and all associated equipment.

Experience in data warehousing, data mining and data integration

Data and Voice Networking and Integration

Detailed pricing for all elements associated with complex solutions.

Deal shaping, to include financial considerations and financing for all components for proposed solutions.

Leadership and Management

Responsible for core sales team to include individual coaching, escalations and executive reporting. Team consistently maintained high standards and met overall sales goals

Responsible for ensuring team quota in new monthly recurring revenue, retention, growth and mobility was met on a monthly basis consistently.

Developed 2 sales team from implementation to operational. This process included interviewing and training of 12 account managers, 2 sales managers and 2 additional technical consultants.

Manage vendors, ensuring all items are received in a timely manner. As required, manage customer issues, to include reporting to senior leadership if warranted.

Responsible for continued training of sales team members to include promotions, pricing updates, technical advancements and process changes associated with ordering and service delivery.

Employment History

AT & T - Atlanta, Georgia

Technical Sales Consultant II, National Business Markets - 2008 - 2016

AT & T (formerly Bellsouth Business Systems) – Atlanta, Georgia

Account Manager / Network Sales Engineer – 1997 -2007

United States Army - Second Lieutenant (Honorable Discharge)

Education / Training

Auburn University – Auburn, Alabama

Bachelor of Arts – Major: History – Minor: Military Science

Spent a semester abroad at University of Salzberg – Studied European History/Art

Quantum Leap (Telecommunications Complex Design & Architecture, including IP Services) (Bellsouth)

How to Make Friends and Influence People (Dale Carnegie)

Burton Sales Training

Cisco Sales Expert: Small to Medium Business

Nortel Systems Engineering: Product Overview

Volunteer Organizations

Vigilant Torch - Event Coordination

Food Bank – Place calls regarding existing and new food contributions

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