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Customer Service Microsoft Office

Castle Rock, Colorado, United States
$12 hourly
October 04, 2016

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Joshua R. Dodson

**** *. ******** **. ***: **-***


Centennial, CO 80111

Cell: 773-***-****

(Other work)

Design Portfolio (Game):


Joshua is an experienced Technical Customer Service analyst. He has worked with Alpine access for over five years, where he has assisted Microsoft and AT&T customers with technical issues. He averages over 40 phone calls per day and supports issues ranging from PC, connectivity, and console troubleshooting. In addition to Joshua's professional customer service experience, he has a variety of expert level skills in C# programming, 3D modelling (Maya) and Game development in Unity3D.


Microsoft Office, Excel, PowerPoint, Outlook, Citrix, Adobe Photoshop, After Effects, Flash, Jira, P4V(Perforce project organization software), Maya, Unity 3D.


Robert Half Technology 10/15 – Present

IT Contractor

On Call IT support

I Support local small businesses with IT solutions including but not limited to router and network set up for scheduled meetings, visiting local clients and assisting with issue resolution, basic PC and peripheral troubleshooting, and Workstation/Register POS upgrades.

Alpine Access\Sykes Home 02/10 – 06/15

Technical Customer Service

Trained new hires on all internal operations

Motivated the QA Team to work together in a deadline driven environment

Performed QA for Web based training modules used to educate staff on software and hardware solutions

Assisted in training new agents to develop their customer support and communication skills

Coached other support agents on first call resolution and successful call handling

Handled 40+ support calls a day

Resolved Microsoft billing disputes for online purchases made by customers

Supported customers through solving PC, connectivity, account, billing, and console issues

Medallion Media Group 09/10 – Present


Composed relevant musical pieces to enhance the interactive experience of Medallion Media’s interactive audio book series for the iPad

Ever Active Solutions 04/13 – 12/14

IT Professional

Diagnosed and resolved service-related issues on Windows/Mac platforms

Installed and maintained output devices for local small businesses

Provided integral disaster recovery support after major flood damages took many local small businesses offline

Maintained servers and performed all daily data backups

Restored multiple defective computer systems to working usable condition

Provided comprehensive technical support to a network infrastructure

Established and managed user accounts, migrated data and users between sites

Handled basic office practices; copied important documents, scanned and organized folders on the network, communicated changes made to files.


Full Sail University Bachelor of Science in Game Design Expected 10/2016

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