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Training Management

Blue Bell, Pennsylvania, United States
October 04, 2016

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Kim Kiran

Address: #***/*, ******* *****

James road, St Thomas town post,

Kammanahalli, Bangalore – 560084

Mobile: +91-984*******



Experienced Soft Skills/HR Trainer with 11 years of experience in the field of Learning and development. Proficient at managing & leading teams with rich experience of service standards has brilliant training abilities and the understanding of how to identify business needs. Excels at overall development of quality work force sustained by a high degree of enthusiasm and commitment. Has a Bachelor’s Degree in Business Management and eleven years of experience working as a Trainer.


Global Trainer – September 2011 - present

Employers name - Unisys Global services Ltd

Responsible for end to end Training logistics and interacting with all levels of managers concerning Training deliverables & performance trends.


Conduct training for new and existing employees

Indulge in calibration process to ensure consistency

Track regular performance and attended weekly reviews with top management

Designed and developed training programs both for new employees and existing ones

Supervised an integral part of training by conducting training audits, training skill assessments, designing training plans and feedback sessions using weekly, monthly and quarterly reviews to assure training delivery

Conduct Training needs identification and design programs accordingly

Handle Campus hiring for Engineering fresher (Face to face and Telephonic)

Liaise with Business unites to bridge any communication gaps

Groom associates to the desired standards of the process

Conducting interviews for new hires

Facilitate workshops on soft skills

Collating performance data, analyzing and using the same to improve staff performance, and process improvement

Undertake monthly reviews of performance, call quality and personal development plans for associates

Executive Trainer – Feb 2005 – March 2011

Employers name - First source Solutions Limited


Training and Development

Sound working knowledge of training requirements

Strong verbal and oral communication abilities

Energetic leader dedicated to building strong team environments by mentoring/coaching and development of open communications to ensure strong relationships

Team handling skills

Ability to work in a fast paced and evolving environment.

Brilliant People Management Skills.

Eager to learn & Receptive to Feedback.

Spontaneous, responsible, Adaptable and Eye for detail


Flexibility to respond to a range of different work situations.

Ability to develop and maintain effective working relationships at all levels.

Tactful and able to deal with difficult situations.


Mentoring & Coaching

Performance Management

Grievance Procedures

Disciplinary Matters

Planning & Delivering

Talent Management

Trainings Attended

Trained to conduct workshops on Coaching Effectiveness.

Underwent & Conducted Training on Information Security Policy within the organization.

I-Discover Training(transaction analysis)

Underwent a training program on employee retention called ‘Train to Retain’

Underwent a workshop on the “6 Thinking Hats of Edward De Bono”

Underwent workshop on Fit at work

Underwent workshop on “Empower” (Advanced coaching on feedback )

ITIL-Information Technology Infrastructure Library ( Foundation course)


Bangalore University – Bachelor of Business Management Degree 2007 – 2009

Completed 1 year of FIAT (Frank Finn Institute of Air Hostess training) – Air hostess, Hospitality and Travel professionals. (2008)

Completed Beautician Course (Princess Beauty School, 2007).

Completed Pre-university from First Grade College, KGF (2006)

Schooling from St. Teresa’s Girls High School, KGF (2004)


Available on request.

Contact this candidate