KELLY PERCIVAL

Tampa, Florida

813-***-**** acwwyt@r.postjobfree.com

www.linkedin.com/in/kellypercival

Bilingual (Spanish/English) Administrative Services Manager

• Expert logistical operations manager with a track record for developing high performing cross-functional teams, designing and implementing systems to improve work flow and stabilizing chaotic or disorganized environments.

• Seasoned professional with successful experience as a business owner, in office administration, customer service, sales, communications, and logistical support within diverse, high productivity settings.

• Strong analytical and relationship building skills; developing and garnering trust and support at all organizational levels, establishing strategic partners and enhancing customer relationships.

• Clear focus on increasing revenue, achieving tangible results and providing stable leadership for peers and subordinates with goal driven planning.

• Thrives in both team based environments and as an individual contributor.

• Experienced managing and performing bookkeeping responsibilities. Career Progression & Accomplishments

AIRCOOL MECHANICAL INC. – Miami, FL 2015 – 2016

Office Manager

• Manage all aspects of the office, reporting results to management via established processes. Coordinate and document daily activity of cross functional groups; logistics for scheduling, dispatching and installations.

• Ensure CRM software is accurate and updated. Coordinated client deliverables with sales team, technicians and installers.

• Manage marketing campaigns and collateral, quotes, parts and equipment deliveries and pickups, sales and emergencies, ensuring total customer satisfaction at all times.

• Provide staff direction and attention to unique customer concerns. Business Impact

• Contributed in the development and implementation of a marketing campaign with a 5% return.

• Turn 50% service calls into system/parts sales, increasing parts sales by 4%.

• Significantly reduced customer complaints and recalls through problem solving with customers, staff and distributors.

• 14% increase in revenues by implementing more effective accounting practices and a quantitative collection method

JALOR PROFESSIONAL SERVICES, LLC – Maryland 2012 – 2014 Office Manager – QuickBooks Pro-advisor

Using input gathered on a case-by-case basis, I designed cost-effective plans for helping the client companies achieve organizational goals

• Bi-weekly payroll, staffing, strategic planning, bookkeeping, business operations, project management and communications. Monitored fixed assets and invoicing.

• Developed, implemented and maintained office systems. Initiated formal policies and staff responsibilities and developed procedural/training manuals.

• Maintained and updated clients accounting books on QuickBooks Online through to reconciliation reports: accounts payable and receivables, bank statements, financial statements, operating budgets, etc.

• Facilitated the external and internal company communications process. COMBAT SUPPORT ASSOCIATES – Kuwait 2009 – 2011

Morale, Welfare and Recreation (MWR)

Supervisor – Tours & Travel

Responsible for transitioning a company through the last day of one contract, into a new contract providing supportive services to the military base.

• Coordinated daily objectives with US security forces. Generated monthly reports, payroll and briefings. 813-***-****

• Provided leadership, training, guidance and supervision of all staff, finessing the nuances of bureaucracy and managing change.

• Assured compliance of all company and military SOP and SOW.

• Liaison between Host Nations, Force Protection, Directorate of Installation Services and Deputy Director to ensure authorized off-post tours are coordinated and implemented out of all six US military camps in the country. Business Impact

• Successfully led the logistics movements of over 40+ military personnel daily without incident.

• Achieved demobilization of department with 100% employee retention and good employee morale.

• Secured jobs for the entire staff (15) and left a well-documented continuity book for the incoming organization. Guide – Tours and Travel

Conducted off-post local tours of the area for U.S military. Assured all directives, objectives and instructions were known, followed and familiar to all personnel.

• Supported and implemented daily schedules and procedures. Informed military personnel of rally points, check points, safety and emergency procedures. Maintained constant communication and updates with the tours office and intelligence office. Submitted and completed all reports daily.

• Communicated with senior military officials, soldiers, drivers and local Kuwaiti authorities regarding work instructions, maps, locations, facilities, safe havens, company and military standard operating procedures. Promoted understanding of all customs, locations, cultural and historical sites in Kuwait. Business Impact

• Successfully escorted 4000 US personnel out of US Military base into the city and back without any incidents requiring attention from command.

• Maintained 100% satisfaction rating from all involved. KRAFT FOODS – Tampa, FL 2007 – 2009

Account Manager

Responsible for territory encompassing the Florida Gulf Coast, representing over 200 products lines and servicing over 60+ customers.

Business Impact

• Initiated the sale of new products lines and programs, exceeding initial sales goals by 30% monthly.

• Generated over $8,000 per month of additional profit, introducing over 10 new product lines per quarter that resulted in a 25% increase in sales.

• Sold planograms (product displays) for several franchise stores resulting in increase in SKU’s and sales of 15% per store.

SELL-THRU SERVICES – Tampa, FL 2000 – 2007

Sales Representative

Ensured seamless operations with the Kraft Foods, Con-Agra and other company accounts to enhance consumer awareness and improve sales; introduced new product programs, and new accounts. Business Impact

• Grew market share of sales by 20% through strategic placement of secondary product lines.

• Consistently attained goals for the sales team and territory.

• Out-performed incentive programs and remained within the top 2% of sales performance across the country. Education/Licenses/Certifications

Bachelor of Science: Business Administration and Spanish Greenville College, Greenville, IL Project Management and Microsoft Project 2010 LaSalle Computer Learning Center Microsoft Project and Project Management Certified (MCTS) QuickBooks Pro Advisor Certification

Certified Insurance Claims Adjuster Licensed 620 Florida All Lines State of Virginia Qualified Court Translator Interpreter in Spanish Certificate of Nutrition University of California Berkeley Extension Program

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