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Customer Service Microsoft Office

Washington, District of Columbia, United States
October 04, 2016

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Althea D. Tolson

*** ***** ******, *.*. •Washington, DC 20032 •(Cell) 202-***-****•(Home) 202-***-****


To work for a company which believes in their people and will allow me to utilize my 20 years of skills and on-the-job training.


Smithsonian Institution–Suitland, Maryland

Utility Systems Repairer Operator 8/2016 –Present

Duties include:

Repair and operate utility systems including heating, air conditioning, water, electricity. Maintaining heating and air conditioning controls to ensure systems operating at peak efficiency.

Continuously monitor gauges, charts, temperature monitoring equipment, combustion analyzers. Adjust controls and systems for varying demand levels.

Perform operational repairs and periodic maintenance, minimizing impact on plant operation. Maintain highest levels of safety awareness and adherence to OSHA regulations.

Smithsonian Institution–Suitland, Maryland

Corporal 11/2012-08/2015

Duties include:

Serves as a work leader, assigns work to employees and answering questions on procedures and policies.

Conducts frequent unscheduled inspections to ensure assigned employees are present at their posts and performing their assigned duties per established procedures and methods.

Serve as backup Control Room Operator and as required.

Monitors security and fire alarms, receives and dispatches radio and telephone transmissions.

Provides customer service to museum visitors is responsive to visitors needs and leaves them with a positive impression of museum security personnel.

Special Police Officer 8/1999-11/2012

Duties include:

Ensuring the physical safety and security of the staff and visitors of the facilities.

Protecting treasures, property, buildings and grounds.

Being responsible for preventing theft, vandalism, and other crimes against persons and property.

Responding to medical emergencies, and providing crowd control assistance when necessary to evacuate or limit access to buildings.

Solid written and oral communication skills.

Building Service Worker 9/1994-8/1999

Duties included:

Report to supervisor who was responsible for the direction of house keeping services

in the museum.

Cleaned and sanitized restrooms/bathrooms using established practices and procedures.

Cleaned, dusted, and wiped furniture; sweeped, moped, or vacuumed floors; emptied wastebaskets

and trash containers.

Assisted with the setup of facilities for conferences, events, etc. Trained to Strip, clean, buff and apply floor sealers.

Locked and unlocked assigned buildings: secured building when facilities were not in use.

Education, Training & Certifications:

Ballou Senior High School– Washington, D.C.

Graduated: 1986

University of the District of Columbia-Washington, DC

Direct Support Professional (DSP) (70 hours)

Onsite-Practicum (16 hours)

Obtained: 2014

Certified Medical Administrative Assistant

Obtained: 2014

Microsoft Office Word Specialist

Obtained: 2013

Psychology Basics

Obtained: 2011

Certified Addiction Counselor

Obtained: 2010

Microsoft Office Word Specialist

Community of Hope-Washington, DC

Certificate of Completion-Employee Soft Skills and Customer Service

Obtained: 2014

Auxiliary Certifications:

CPR/First Aid 01/2016



40 WPM

Microsoft Word, Excel, PowerPoint, Internet, Fax Machine, Xerox Machine

Timekeeper Certified

Control Room Certified

Passage Point System January 2011

Certificate of Training C-Cure Training Systems 800 November 2008

Certificate of Training in Anger Management (4) Hours 2-2014

Additional Information and References Available Upon Request

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