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Customer Service Data Entry

United States
October 04, 2016

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Email: Cell: 724 - 417 - 3322 AutoCad & SolidWorks Drafter, GIS Analyst, Administrative

An experienced and skilled AutoCad and SolidWorks Drafter who creates BOM and drafts complex engineering drawings and completes last-minute ad hoc requests. A GIS Analyst with expertise in map production and database management using ArcGIS. Seeking an inside position and opportunities to take initiative. A friendly detail-oriented records management representative, possessing strong organizational abilities, great verbal and written communication skills. Has shown repeated success in organizing paperwork, projects, systems and resolving customer service issues. An enthusiastic team player with a genuine commitment to high quality service and customer care. Proficient in MS Office and standard office equipment.


Engineering, Electrical Manufacturing, Retail Energy, Utilities, Title Insurance, Auto Warranty Insurance


AMERICAN FINANCIAL & AUTOMOTIVE SERVICES Business Processor (8/2016 to 9/2016)

1790 Hughes Landing Blvd #700, The Woodlands, TX 77380

Data entry of vehicle service contracts into Stone Eagle database

CORPORATE MEDICAL SYSTEMS Patient Advocate (6/2016)

821 Crossbridge Drive, Spring, TX 77380

Data entry of medical health insurance claims, appealing denials due to Affordable Care Act

ABTECH-INC Technical Sales Support Engineer (07/2015 to 02/2016)

1813 Rotary Drive, Humble, TX 77338

Draft in AutoCad ATEX/IECEx electrical junction boxes certified for hazardous areas to client specs and Send Quotes and Sales Orders for inquiries and purchase orders.

TRIEAGLE ENERGY Operations Analyst (05/2014 to 08/2014)

2620 Technology Forest Blvd, The Woodlands, TX 77381

Transfers of service and customer care duties using Isigma, Access and Ercot. Run reject reports to ensure actions for transfer/cancellation of service. Contact customers with information regarding permit inspections needed and county contacts

SERVICELINK FIDELITY NATIONAL FINANCIAL Closing Services Scheduler (3/2012 to 10/2013)

1400 Cherrington Pkwy, Moon PA 15108

Schedule refinance closings for clients (CHASE, WELLS FARGO, BANK OF AMERICA, NATIONSTAR MORTGAGE, LAKEVIEW LOAN SERVICES, U.S.A.A. Etc.) with an authorized notary and attorney. Contact borrowers to confirm appointments and give agent info, Emails notarial evidence form to agent for each loan signing, and Emails client and vendor confirmations

FIRST ENERGY Collections Rep/Med Team (01/08/07 - 03/23/12)

Take payments to stop disconnection of electricity due to non-pay. Process medical certifications to stop disconnection of non-pay due to medical necessity taking phone calls on the med line from authorized licensed medical signing physician. Customer Service, Aged Credit, Dispute Rights, Inbound/Outbound Calls


Lonestar College-Cyfair (Start: 8/2015 – End: 5/2017) 9191 Barker Cypress Rd, Houston, TX// GIS Analyst Certificate

Lonestar College-North Houston (Start: 8/2013 – End: 5/2015) 2700 W W Thorne, Houston, TX// A.A.S. Mechanical Engineering Technology

Geneva College (Start: 8/1998 – End: 5/2003) 3200 College Ave, Beaver Falls, PA 15010// B.A. English Literature

Technical Skills: Map Production, Database Management, Raster Design, Machine Drafting, 3D Solid Modeling, Inventor, SolidWorks, Pipe Drafting, Schematics

Mechanical Design: AutoCAD, SolidWorks, Inventor

GeoVisualization: ArcGIS 10.4

Financial Systems: SAP (Data Administration & Querying, CRM), Insight, RightFax, VISION, ERCOT, ISIGMA, Stone Eagle

Various Systems: MS Office (Excel, Word, Powerpoint, etc.), MS Outlook, MS Sharepoint, Adobe, MS Access 2013, SAGE, Maximizer, Rembrandt

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