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Executive Assistant Customer Service

Location:
Bronx County, New York, United States
Salary:
$30,000-$40,000
Posted:
October 04, 2016

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DONNA M. GRUSAKY

*** **** ***** ******, ********* 5-M, Bronx, NY 10470, 718-***-****, acwwuo@r.postjobfree.com

Accounts Payable / Accounts Receivable / Office Manager / Executive Assistant

Expertise Includes:

Volume Producer • Readily Adapts to rapidly changing priorities • Strong interpersonal skills

Team player • Proven organizational skills • Very detailed oriented

Professional Experience

PUBLICITAS NORTH AMERICA, INC. – New York, NY

Accounts Payable / Accounts Receivable / Office Manager / Executive Assistant (1999 – 2016)

Prepare weekly and monthly Payment Summary Reports.

Review, process, code, and pay all operating invoices and expense reports for Canadian and domestic offices.

Evaluate, renew/upgrade, all office equipment contracts and maintenance agreements.

Help create and maintain filing system for all vendors and employees expenses.

Manage a direct liaison with all vendors pertaining to questions and resolving discrepancies with regards to payment of invoices and statements.

Provide full range of administrative support services to senior management and staff including correspondence, file management, travel, special events, and meeting planning.

Create presentations, spreadsheets and reports.

Track and maintain files on employees’ vacation, personal, and sick days.

Accurately manage and record significant monetary payments for clients and agencies.

Collections – highly successful in obtaining clients/agencies outstanding debts.

THE CONDÉ NAST PUBLICATIONS, INC. – New York, NY

Executive Assistant to Executive Vice President/Circulation Director (1986 – 1999)

Composed letters, speeches, and oversaw preparation of presentations for key senior management meetings and magazine sales meetings.

Created and analyzed reports such as Print Order Meeting schedule, Statement of Ownership report, and newsstand sales reports that were forwarded to President and Chairman.

Handled information requests from advertising, editorial, and research departments.

Provided administrative back-up and support for various assistants as needed.

Handled inquires from subscribers regarding pricing, problem solving, contents of magazines, and subscription delivery dates.

Worked with in-house and outside field representatives with regards to circulation/distribution issues.

Utilized reports to compare prior and current year’s activity to estimate lost and gained business.

Arranged and assisted in the planning and execution of yearly circulation meetings, seminars, and lunches.

Handled the distribution of magazine subscriptions to all domestic airlines.

Continued. . .

DONNA M. GRUSAKY

AMERICAN EXPRESS PUBLISHING, INC. – New York, NY (TRAVEL & LEISURE MAGAZINE)

Executive Secretary to Vice President / Associate Publisher (1985-1986)

Informed clients and prospective clients about advertising rates, demographic information,

special sections, editorial calendars, and general information about the publication.

Worked with in-house and outside representatives with regard to prospects for upcoming issues.

Compared prior and current year’s activity to estimate lost or gained business.

Knowledge of LNA/PIB reports to generate our share of market in relation to competitors.

Worked with legal department to get approval for mail order advertisers.

Arranged parties for publications and parties held at conventions - American Society of Travel Agents (ASTA); Pacific Area Travel Agents (PATA); Caribbean Tourist Association (CTA).

Worked on arrangements for annual sales meeting, (trade) agreement. Handled all hotel, airline, and limousine accommodations.

CITICORP PUBLISHING – New York, NY (SIGNATURE MAGAZINE)

Executive Secretary for Advertising Director (1982-1985)

Responsible for a variety of administrative and secretarial duties.

NATIONAL GEOGRAPHIC MAGAZINE – New York, NY.

Secretary for Travel Advertising Manager (1982-1982)

General secretarial duties (letters, memos, expense reports, filing).

SIMAC APPLIANCES – New York, NY

Customer Service Manager (1980-1981)

Recorded and processed customer orders.

Managed customer relations.

Performed daily inventory analysis.

STERLING DRUGS, INC. – New York, NY

Customer Service Representative (1978-1980)

Handled hospital, wholesale and retail drug orders and complaints.

Education

Bachelor of Business Administration, Major in Marketing, 1978. Iona College, New Rochelle, NY.

Entrée Program for College Graduates, 1981. Katharine Gibbs School, New York, NY.

Computer Skills

Windows – Word, Excel, PowerPoint, Outlook, SAP (Software Applications Products)



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