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Customer Service Microsoft Office

Lehi, Utah, 84043, United States
October 04, 2016

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**** *. *** *.

Lehi, UT *****


Work Experience

Executive Director/Administrator: Cascades Healthcare

The Cascades at Riverwalk. Skilled Nursing Facility. Midvale, UT 9/2015-Present

Entrusted to run Utah’s newest and most premier Skilled Nursing Facility

Manage over 100 employees, all operations of the facility, and strict quality standards to ensure patient success

Continuing to manage growth of a new 120 bed facility, with a constant rising census, and additional employees

Managed financial operations of $6 million in revenue since being hired, with projections of $12 million revenue within the next 12 months

Administrator: Cascades Healthcare

Meadowbrook Rehab & Nursing. SLC, UT 10/2014-9/2015

Took an unprofitable facility to over 25% net profit margin in under three months

Tripled Medicare census in the building in less than five months

Marketed the building myself and increased census to 100% capacity, while continuing to maintain that number

Oversaw progress of facility remodel

Administrator: Cascades Healthcare

Little Cottonwood Rehab & Nursing. SLC, UT 12/2013-9/2014

Oversaw operations of 37 bed skilled nursing facility

Took an unprofitable facility to over 20% net profit margin in under three months

Initiated systems and operations never in place for facility to be able to run smoothly

Oversaw remodel of facility and grounds

Owner: Edge Landscaping Orem, UT 7/2008-10/2014

Responsible for over 300 commercial & residential accounts, while managing over 20 employees

Managed 6 landscape crews with detailed daily preparation

98% client retention for more than three years running

20% year over year revenue growth for the past four years running

Saved our company $46,605 in 2012 by implementing Lean Systems & Total Quality Management

Operations Manager: JJ’s Landscape & Maintenance Orem, UT 6/2004-6/2008

Ran daily landscape operations

Ensured that landscape crews were starting efficiently in the morning with everything they needed for the day, and supplying support at any hour to guarantee quality service

Handled all customer service calls and concerns. Gave detailed bids and estimates for new work

Deep experience with planning and organizing schedules, along with problem solving when schedules need rearranging when service calls don’t go as planned

Managed all equipment needs and service, to ensure productivity and quality

30% Revenue growth the first year hired


Licensed Health Facility Administrator Utah

License #: 707****-****

Utah Valley University Orem, UT

Bachelor’s degree in Business Management

Awards & Certifications

Utah General Contractor with Landscape Specialty

Eagle Scout

Microsoft Office Specialist

Utah Real Estate License and a member of the Utah Valley Association of Realtors

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