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Customer Service Sales Representative

Denver, Colorado, United States
13.00 hour
October 04, 2016

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Monica Goshea

Arvada, Colorado *****

Erie ****6 Colorado

Cell:720-***-**** H:720-***-****


Erie 80516 Colorado

Cell:720-***-**** H:720-***-****

Erie 80516 Colorado

Cell:720-***-**** H:720-***-****


Excels in multi-cultural relationships. Experienced working in high paced multi-cultural environment, recognized for the ability to understand and work with a wide range of cultures. Organized, detail-oriented and highly motivated individual offering the skills and experience necessary to perform administrative assistant, secretarial or data entry duties efficiently.

MS Office Suite

Interpersonal Relationships


Detail Oriented

Office Administration

Data Entry

Bilingual (English/Spanish)


Highly Professional


Administrative Assistant

KGClean Feb-July 2016

I assisted the office manager on many duties, with the use of a personal computer and a variety of office software applications including word processing, email, and file management. I created documents in Word or I used predefined templates and form letters. I also created and maintain files in Excel.

Filed documents sometimes in the form of electronic rather than paper records.

I had to greet customers or other personnel of the company, by phone, in person or through electronic media. Assesses customer needs and explains services, processes, procedures and guidelines. Handles requests/transactions or directs the person or matter to the proper sources. Assisted in resolving problems and ensuring satisfactory customer service. Processed forms or applications to ensure accuracy and completeness; computes or verifies data, fees or payments, enters data and forwards or files paperwork.

My bilingual skills were used in a 90% of the day, speaking and writing.

Customer Service Representative/Product Support Advisor

Concentrix June-Nov 2015

Responsible for handling technical-support questions for customers and partners. The Advisor is be able to provide prompt, congenial, reliable, and accurate information to the customers while maintaining effective communication during conversations by adjusting to the pace and technical level of the customer.

Follow explicit written and verbal directions to service all of customer’s issues.

Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires.

Strong communication skills, written and verbal; also empathetic, maintaining control of emotional responses and not taking things personally when assisting angry customers.

Account Representative

LDS Employment Resource Center

Feb-May 2015

Develop relationships with employers for employment candidates.

Support translation of Spanish speaking employment candidates.

Leverage community resources for employment candidates, including vocational training and higher education.

Introduce employers to LDS Employment Services candidate database.

Help the Hispanic Community understand LDS Employment Services and other community resources.

Early Head Start Home-Based Visitor

Catholic Charities of Denver


Planned, organized, implemented, and delivered a program based on Head Start Performance Standards.

Assisted the development of children ages 0 to 3 through home visits, parental instruction and child interaction.

Helped parents understand their responsibility and influence as educators of their children.


Private Family


Assisted with the care of a special needs autistic young adult.

Sales Representative, Customer Service, Fashion Sales Consultant.



Surpassed monthly sales goals every month, which resulted in merit raises twice in the same year.

Recognized as the top department sales representative and one of the top four sales representatives for total branch sales for seven months in a year.

Commended by supervisors for exceptional Customer Service and client relationships.

Developed customer loyalty base that specifically requested my personal assistance


First Brand National Bank


Performed all banking transactions required as a teller at the drive-through window.

Ensured that all transactions took place using proper banking procedures and policies.

Provided Customer Service by sharing information concerning all bank services.

Balanced drawer daily, including periodic batching of cashed checks without variances.

Customer Service/Bilingual Call Center 2004-2005

The Home Service Store, Rutland, Vermont

Handled customer inquiries both by telephone and through email.

Researched required information using available resources.

Managed and resolved customer complaints.

Provided customers with product and service information.

Entered customer data into corporate database.


IPAE – Business College.


Front Range Community College

General Studies

Westminster- Colorado

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