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Customer Service Team Leader

Location:
Jalandhar, Punjab, 144001, India
Salary:
$2000
Posted:
October 04, 2016

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Resume:

Jatin Bhagat

B-*/****, street no:**, kabir nagar, jalandhar-144008(PB).

E-Mail: acwwq2@r.postjobfree.com; Mob: 095***-*****

Objective: To develop skills in process reporting and management and obtain a position of responsibility where the skills will be of value and provide meaningful career growth. A position which develops and upgrades me with new skills.

PROFESSIONAL SYNOPSIS

●Strong track record of delivering high performance with good knowledge in Operations of BPO-processes in an environment with ample scope for implementation / innovation with completion of projects within required parameters and stipulated time.

●Personal qualities include: patience, decisive, problem solving, negotiational and motivational skills.

●Received recognitions / awards including Star of the Month, Thank you award etc.

KEY COMPETENCIES / SKILLS

Reporting/Reconciliation Systems

Performance, Process Management

Reports and Automation

Communication & presentation skill

Teaching & Training

Customer Relations

WORK EXPERIENCE

Total Exp: 48 Months

Company: Wipro BPO

Process: Bell Canada

Designation: Sr. Associate

Experience: 23 Months.

Achievements

●Successful completion of training in Process skills in a short span and currently handles a team size of 20 members.

●Received appreciation from the clients for managing and completing volumes higher than forecasted.

Responsibilities

●Reporting and updating the Client on daily SLAs.

●Trained new employees in members in different Queues.

●Volume validation with Clients on weekly / monthly calls.

●Develop and maintain report formats for every month.

Firstsource Solution Private Ltd (Jalandhar)

Customer Service Associate July 2009 to Mar 2010

Achievements

●Efficient management.

●Registered Ideas for better work environment

Responsibilities

●Reporting to Team Leader. Leading a team of 30 members. Operating as an offshore employee.

●Handled prepaid calls related to balance inquries, bill payment, Outstanding etc.

●Updating Customers interaction in CRM tool.

●Activation of VAS related features (STD/ISD Activation, CW, CF etc).

●Raise Trouble Tickets for any network/ Technical Issue.

●Customer Retention activities.

Amar UjalaPublication Limited (Jalandhar)

Time Office Boy May 2007 to Nov 2008

Responsibilities

●I keep the record of inward & outward material like: paper, ink etc used in printing press.

●I keep the record of login hours of each & every employee, labour working with that firm.

EDUCATION / CREDENTIALS

HSC, PSEB Board, Mohali (PB)

SSC, PSEB Board, Mohali (PB)

PERSONAL INFORMATION

Name : Jatin Bhagat.

Father’s Name : Sh. Ashok Kumar.

Date of Birth : 19th Dec 1989.

Sex : Male

Marital Status : Unmarried

Nationality : Indian

Languages known : English, Hindi, Punjabi

Date:

Place: (Jatin Bhagat)



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