Jatin Bhagat
B-*/****, street no:**, kabir nagar, jalandhar-144008(PB).
E-Mail: acwwq2@r.postjobfree.com; Mob: 095***-*****
Objective: To develop skills in process reporting and management and obtain a position of responsibility where the skills will be of value and provide meaningful career growth. A position which develops and upgrades me with new skills.
PROFESSIONAL SYNOPSIS
●Strong track record of delivering high performance with good knowledge in Operations of BPO-processes in an environment with ample scope for implementation / innovation with completion of projects within required parameters and stipulated time.
●Personal qualities include: patience, decisive, problem solving, negotiational and motivational skills.
●Received recognitions / awards including Star of the Month, Thank you award etc.
KEY COMPETENCIES / SKILLS
Reporting/Reconciliation Systems
Performance, Process Management
Reports and Automation
Communication & presentation skill
Teaching & Training
Customer Relations
WORK EXPERIENCE
Total Exp: 48 Months
Company: Wipro BPO
Process: Bell Canada
Designation: Sr. Associate
Experience: 23 Months.
Achievements
●Successful completion of training in Process skills in a short span and currently handles a team size of 20 members.
●Received appreciation from the clients for managing and completing volumes higher than forecasted.
Responsibilities
●Reporting and updating the Client on daily SLAs.
●Trained new employees in members in different Queues.
●Volume validation with Clients on weekly / monthly calls.
●Develop and maintain report formats for every month.
Firstsource Solution Private Ltd (Jalandhar)
Customer Service Associate July 2009 to Mar 2010
Achievements
●Efficient management.
●Registered Ideas for better work environment
Responsibilities
●Reporting to Team Leader. Leading a team of 30 members. Operating as an offshore employee.
●Handled prepaid calls related to balance inquries, bill payment, Outstanding etc.
●Updating Customers interaction in CRM tool.
●Activation of VAS related features (STD/ISD Activation, CW, CF etc).
●Raise Trouble Tickets for any network/ Technical Issue.
●Customer Retention activities.
Amar UjalaPublication Limited (Jalandhar)
Time Office Boy May 2007 to Nov 2008
Responsibilities
●I keep the record of inward & outward material like: paper, ink etc used in printing press.
●I keep the record of login hours of each & every employee, labour working with that firm.
EDUCATION / CREDENTIALS
HSC, PSEB Board, Mohali (PB)
SSC, PSEB Board, Mohali (PB)
PERSONAL INFORMATION
Name : Jatin Bhagat.
Father’s Name : Sh. Ashok Kumar.
Date of Birth : 19th Dec 1989.
Sex : Male
Marital Status : Unmarried
Nationality : Indian
Languages known : English, Hindi, Punjabi
Date:
Place: (Jatin Bhagat)