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Assistant Customer Service

Location:
Cartersville, Georgia, United States
Posted:
October 04, 2016

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Resume:

TRACEY MARIE JONES

** *** ***** ******* - ************, Georgia 30178

404-***-**** - acwwov@r.postjobfree.com

PROFESSIONAL SUMMARY

Seasoned and experienced administrative professional with the proven ability of managing and producing results in an office setting

Highly skilled and comfortable in presentation design and delivery

Well versed in customer service practices and office management techniques

WORK EXPERIENCE

Blue Ridge Area Health Education Center (AHEC) Rome, Georgia

Special Projects/Continuing Education Coordinator August 2014-May 2015

Served as a Coordinator of Special Projects which included marketing, implementation, and evaluation support of projects

Provided coordination for healthcare professional Continuing Education programs

Identified and developed working relationships with potential partners/co-sponsors of CE/CME programs

Provided accrediting and evaluative program support for CE programs

Maintained communications with participants and partners regarding activities and evaluation of programs, as well as for future program planning

Designed and distributed a Continuing Education newsletter

Presented written and verbal presentations to Board of Directors

Student Support Coordinator September 2009-August 2014

Assisted in the facilitation of clinical rotations for medical students, physician assistant students and other allied health students

Collected student documentation for travel support, correspondence, and student housing

Developed and administered student evaluation upon completion of clinical rotation

Served as communication link between students, academic institutions, and community housing sites

Posted and updated student housing and credentialing information

Performed updates to information on the Blue Ridge AHEC website

Supported the health career counseling program with scheduling and evaluation

Coordinated health care student shadowing experiences

Provided tracking services for graduate students for documentation purposes

Provided database entry and information retrieval for reporting purposes

Proctored health care student exams

Skyline Steele Cartersville, Georgia

Administrative Assistant/Receptionist September 2006-August 2008 (PT)

Performed several general administrative office tasks including telephone correspondence, greeting customers, travel arrangements, processing mail, and ordering supplies

Assisted in the Accounting Department as needed

Blue Ridge Area Health Education Center (AHEC) Rome, Georgia

Health Careers Coordinator Assistant July 1999-August 2004

Coordinated Health Careers program activities in support of Center deliverables

Performed administrative tasks including presentation scheduling, project coordination, and student correspondence

Provided database entry and reporting of all Center program activity

Assisted in the design and implementation of Health Careers Camps and presentations

Assisted in the design and implementation of professional development activities

Assisted with medical literature materials distribution

Assisted with newsletter production, printing, and distribution

Participated on the statewide Healthcare Science Industry Certification Team

Center Receptionist and Assistant October 1998-August 1999

Performed several general administrative office tasks including telephone correspondence, greeting customers, travel arrangements, processing mail, and ordering supplies

EDUCATION

Dekalb College Decatur, Georgia

1997

Dental Assisting Program

Dr. Richard Erickson, DDS Marietta, GA

May-July 1995

RELEVANT KNOWLEDGE, SKILLS AND ABILITIES

Excellent communication skills, oral, written and presentation

Excellent administrative and organizational skills

Proficient in the Microsoft Office Suite, Access and Salesforce

Highly skilled in database building, input, and retrieval

Knowledge of health professions and health education



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