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Assistant Administrative

Wheatley Heights, New York, United States
October 04, 2016

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Janet T. Fearnley

** ***** ****

Wheatley Heights, NY 11798

Home 631-***-**** Cell 631-***-****


CARR Business Systems, a Xerox Company – Commack, NY Nov 2012 – June 2016

Customer Care Contract and Billing Representative

Responded to and helped customers by investigating, troubleshooting and resolving inquiries, disputes and/or complaints. Educated and resolved inquiries on service, supplies, billing, rates, adjustments and contract issues. Established, updated and retrieved customer data. Worked with all departments to achieve customer requests.

Assistant to VP of Sales, assigned special projects and provided support and assistance as needed. Provided customer leads, contract and sales information for the sales department.

Gilbert Displays Inc - Melville, NY June 2003-Oct 2011

Administrative Assistant Operations

Responsible for receiving of all raw material and client products. Arranged all non-truck shipments to customers and trade shows. Resolved discrepancies of purchase orders with accounting. Analyzed and reviewed ship out and put away manifests for accuracy and discrepancies. Dispatched drivers. Handled various administrative duties including filing, ordering of supplies, maintaining and updating job folders. Managed calendars, appointments, meetings, travel arrangements, itineraries, and expense reports. Sorted and prioritized mail and handled sensitive confidential information.

Time Warner Book Group/Warner Books - New York, NY 1990-2002

Inventory Control Assistant

Responsible for entry and overall maintenance of inventory files, title files and print product cost files for Warner Book’s various lines. Management of inventory levels, receipt entries and adjustments for various warehouses. Balanced 70 million books throughout the system. Handled product status and price level control. Oversaw freeze/melt process and mint returns. Analyzed, investigated and resolved all discrepancies. The constant reviewing of billings and backorders.

Warner Publishing Services - New York, NY 1985-1990

Assistant Fulfillment Manager – Book Division

Coordinated and followed through shipments of monthly new releases for various major publishers. Handled priority orders, promotional product distributions and warehouse transfers. Responsible for shipping schedules, after ship reports and rapid reorder program.


Bachelor of Business in Marketing Management

Bernard Baruch College, City University of New York

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