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Desktop Administrator

Anna, Texas, 75409, United States
October 04, 2016

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West Virginia University – Morgantown, WV (August 2012 – December 2014)

M.S. - Agriculture, Natural Resource & Design (GPA – 3.68/4.00)

DeVRY University – Kansas City, Missouri

B.S. – Telecommunications Management (GPA – 3.96/4.00)

Texas A&M University – College Station, TX

B.S. – Animal Sciences


Feb 2016 – Mar 2016: CRG Consulting (for Sensus Metering Systems), Unionville, PA (Contract)

PC Refresh Specialist: Replaced lease-up Dell laptops and desktops, transferred user data and updated asset management

for a multi-location business while troubleshooting end-user issues involving transition to new machines. Completed

project 2 weeks ahead of schedule.

Hardware: Dell Optiplex/Precision desktops and Latitude/Precision laptops

Software: Windows XP/8, AutoDesk AutoCAD 2013, MS Office 2013

Concepts: PC image backup/transfer/troubleshooting and asset management

Jan 2015 – Jan 2016: Various volunteer work (Technical writing and citizen scientist for Friends of Deckers Creek)

Aug 2012 – Dec 2014: Attended West Virginia University, Morgantown, WV

Feb 2012 – Jul 2012: Technical Writer (for Patti Schluesselheim)

Researched and wrote draft reports detailing marketing studies on various crop and livestock products worldwide

Oct 2010 – Jan 2012: SourceHOV, Irving, TX (Permanent)

Field Services I.T. / Facilities Administrator: Supported servers/various networking equipment and users in a

high-volume document scan/storage environment and maintained building fire/security systems.

Hardware: Dell and HP laptops, workstations and servers/printers, Honeywell DVR Surveillance/security badge

systems, Inter-Tel telecom switch and voice terminals, Raritan remote access, Overland Storage DLT Libraries

and Blackberry/iPhone handsets.

Software: MS Windows 2000/XP/7.0, Server 2000/2003, Acronis/Symantec Ghost Imaging solutions, Symantec

Endpoint Protection, Honeywell Fusion Server2 video surveillance, VMWare, CommVault backup systems and

ProWatch security systems (employee badges)

Concepts: General PC/Server repair/imaging/administration, WinXP-to-Win7 OS migrations, employee hire-status

management, various application support (in-house apps) for scanning operations, local-site network backup tape

administration, general datacenter operations, asset management, and security compliance.

Dec 2009 - Oct 2010: Brandt Engineering, Carrollton, TX

Desktop Engineer: Supported 200 users in a highly dynamic engineering firm.

Hardware: Dell D/E-series laptops, Optiplex-series desktops, Tandberg/Crestron A/V equipment, Blackberry

Curve/Storm Smartphones, HP LaserJet printers, Canon/Toshiba personal scanners, and Sharp Projectors

Software: Windows XP/Vista/7, Office 2003/2007/2010, WinXP-to-Win7 OS migrations, Autodesk

AutoCAD/Manage, Altiris Service Desk, and Symantec Ghost/Endpoint Protection Anti-virus

Concepts: Desktop/Laptop repair, LAN mgmt, imaging, and troubleshooting, Active Directory administration, and

dynamic new-hire/term management

Jul 2009 – Dec 2009: D&D Ranch, Osceola, MO

Assisted co-owner in homestead improvements on ranch in Osceola, MO

Jan 2009 – Jun 2009: MDI (for BNSF Tech Training Center), Overland Park, KS

Systems Technician: Support of local and remote users for software/hardware issues

Hardware: Toshiba Tecra series laptops and variety of Dell laptops/desktops, servers, and video equipment,

WASP Asset Mgmt devices, Motorola barcode scanners, Cisco wireless routers, eInstruction CPS classroom

testing receivers, HP/Xerox/Ricoh/Zebra printers, AXIS net-based security cams, Dell PowerVault 4200

Software: Windows 2000/XP, Office 2003, Active Directory 2003, Marimba Deployment, BackupExec v12, CBT-

based in-house, e-Instruction . Classroom Performance Systems, WASP MobileAsset/Inventory Control, VNC

v4.2.5/6, MS User State Migration Tool, and TrendMicro AV

Concepts: Laptop/Desktop repair/imaging. LAN management, Asset / License Management, Vendor/Helpdesk

correspondence. Backup Maintenance, PC Lab Management, SW Update

Jul 2008 – Oct 2008: Penton Media, Overland Park, KS

Vista Migration/Refresh Specialist: Migration of almost 300 users to Windows Vista under new Dell D630 laptops

Hardware: Dell 600-series laptops, GX-series desktops

Software: Win2K/XP/Vista, Mac OSX, Office 2003/07, AS/400, WinInstall, TrendMicro AV, Adobe, Active

Directory 2003, MS User State Migration Tool

Concepts: Asset / License mgmt, software compatibility, PC imaging, hardware/software vendor correspondence

Mar 2008 – Apr 2008: Bradford & Galt, Overland Park, KS

IT Systems Analyst: Data migration for transfer of 65 employees to new corporate offices and technician support

Hardware: Various clone desktop PCs, HP printers, SCSI tape drives

Software: Windows 9x/2K/XP/Vista, Office 2000/03, AS/400, Veritas BackupExec, Active Directory 2003

Concepts: P2P file maintenance, LAN/WAN troubleshooting, and client backups

Mar 2007 – Jan 2008: Sprint CEC Labs, Olathe, KS

Software/Hardware Test Analyst: Tested Sprint Connection Manager client software (for broadband

internet) and hardware for development bugs and improvements.

Hardware: PCMCIA, USB, and Express broadband cards, Linksys/Cisco routers, various cellular handsets

Software: Windows 2K/XP/Vista, Symantec Ghost, Novatel/Sierra connection mgr

Concepts: LAN/internet network mgmt, GPS

Oct 2006 – Mar 2007: Overland Solutions, Inc., Overland Park, KS

Hardware Support / Altiris Administration - Administered Altiris software deployment for local/remote

laptop users and imaged/troubleshot/deployed laptops for all users of a large company (1000+ users)

Hardware: Dell D600-series laptops, GX-series desktop PCs

Software: Windows 2K/XP, Office 2000/03, Symantec Ghost, Altiris Deployment

Server/Notification Server, Active Directory

Concepts: Software packaging/deployment, PC imaging, asset / license management, Dell vendor correspondence

and LAN/WAN troubleshooting

Aug 2005 – July 2006: Holly Corporation, Dallas, TX (Permanent)

System Administrator – Provided laptop/desktop (Dell) support for an interstate-based petroleum

company of 450 employees

Hardware: Dell D600-series laptops, GX-series desktop PCs, Xerox/HP printers, Treo/Blackberry PDAs

Software: Windows 2K/XP, Office 2000/03, Symantec Ghost, Altiris Deployment Server,

Active Directory, MS Exchange 2003, RightFax

Concepts: PC imaging, asset management, Dell vendor correspondence, PC repair/deployment,

printer administration, cell/PDA administration, SOX procedural compliance, Terminal Server, Video-

conferencing (Moved to Missouri due to spouse transfer)

Nov 2004 – June 2005: Credit Solutions of America, Addison, TX (Permanent)

Systems Administrator – Created Tech Support department and provided desktop/laptop technical support

for a rapidly-expanding user population of 230

Hardware: Compaq laptops/desktops, Xerox/HP/Canon printers, SCSI Tape Drives, Nortel PBX telephony

Software: Windows 2K/XP, Mac OS X, Office 2000, Symantec Ghost, Veritas NetBackup

Active Directory, MS Exchange 2003, Intuit Track-It, MS SMS 2003

Concepts: PC imaging, asset management, PC repair/deployment, printer administration,

network administration, video-conferencing, SOX procedural compliance

Supervisory: 2 technicians

(Dept. outsourced in June, 2005.)

Nov 2002 – Nov 2004: Palm Harbor Homes, Addison, TX (Permanent)

Technical Analyst – Provided desktop and laptop support and telecom support for 160 retail sales

centers and a 13-plant territory.

Hardware: Dell/MPC/HP laptops/desktops, routers/switches (Cisco)

Software: Windows 2K/XP, Office 97/2000, Symantec Ghost, Veritas NetBackup, Avaya PBX

Active Directory, MS Exchange 2003, Intuit Track-It, Avaya Site Administrator, Norton Anti-Virus C.E.

FaxServer, MS SMS 2003

Concepts: PC imaging, asset management, PC repair/deployment, printer administration,

network administration, VPN/Terminal Server, technical training

Software Efficiencies: Windows 2000/XP/Vista/Win7/8/Win10 clients

Windows 2003/08 Server (w/ domain administration)

MS Office 2003/2010/2013

Google Earth (v7.1.5.1557) used in WVU research projects

Mac OS X (basic) Novell NetWare MS Exchange v5.5 - 2003

PCTel/Sprint / Sierra / Novatel Connection Manager wireless broadband

Altiris Solutions (Notification / Deployment Servers and Solutions) Symantec Ghost Server <8.0

Symantec NetBackup AT&T VNC Remote DameWare Remote Access

Adobe graphical SW (CS4/5) Marimba software distribution Autodesk AutoCAD/Manager

McAfee, TrendMicro, and Symantec AntiVirus Adobe Acrobat v5.0 – 9.0 Shiva / Cisco VPN clients Cheyenne FaxSERVE Veritas Backup Exec v12

Shiva LANRover/Dial-Out client VMWare v3.1 Microsoft Virtual PC Numara Track-It! HEAT Helpdesk Solution Remedy Help Desk Solns Treo / Blackberry\iPhone handhelds Avaya Site Administrator eInstruction CPS Testing

GENERAL: DOS, TCP/IP, DNS, DHCP, VPN, FTP, ITIL service mgmt, Active Directory

Hardware Skills: Desktops/Laptops - Dell, HP/Compaq, Micron, Gateway, and IBM/Lenovo desktops and laptops

Servers - Dell and HP/Compaq rack-mount servers

Printers/Scanners - HP, Dell, Xerox, Gestetner, Ricoh/Lanier, Canon

Switches/Routers - Linksys, Netgear, Cisco 2500-series and 1700-series routers (CCNA-level)

Various mfg. switches, tape drives, optical drives, KVMs, and peripherals

Cable install – Crimping, fluke analyzers, trace tools, drop installs

Telecom - (Avaya/Definity cabinets), punch-downs, line testing, voicemail administration

Certifications: MCP - 2001

CCNA - 2005

ESRI DIY GeoApps - 2016

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