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Technical Support Information Technology

New Delhi, Delhi, 110001, India
October 04, 2016

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Mobile: +91-941******* E-Mail:

A highly regarded, detail oriented Information Technology professional with more than 4 years of comprehensive experience in providing customer technical and Desktop administration support. Recognized for providing superior levels of support, documentation, and problem solving/solutions. Advanced skills in troubleshooting, diagnosing, and resolving hardware, software, and network connectivity issues.

Professional Synopsis

Core Competences

Installing workstations / Desktop & servers and looking after activities related to server administration, network services and peripherals.

Overseeing installation, migration and configurations.

Installing and configuring the hardware/ software for optimal performance

Suggesting improvements in the operations and processes to make the system fool proof.

Testing software programs to compare to specifications and providing technical guidance.

Good programming knowledge of C & VB 6.0.

Extra Achievements

Actively took part in social activities at College Level.

Organized many technical and non technical Events.

Active member of several Events held at College level.

Participated in various seminars organized in College

IT Forte

OPERATING SYSTEM Windows XP / 7 /8 /10, Linux .


SERVER Windows Server 2008, 2012.

Areas of Expertise

Network management

Desktop support

Technical support

LAN & Ethernet ( Installation, Cabling, & Maintenance )

Microsoft operating systems (Server 2003,08,& Win Xp, 7, 8,10)

Microsoft Office(2003,2007,2010,2013) & Microsoft Lync (2010, 13 )

Computer networks and TCP/IP

Network cabling

Oracle support

Diagnosing hardware & software faults

Testing and evaluating new technology

Outlook (07,10 & 13 )

Antivirus (Symantec Endpoint Security & Mcafee )

Switching and Routing

PC Hardware and Software Repair


Diploma in Information Technology (I.T) from Govt. Polytechnic Nainital 2008-11.

12th from TGIC Khatima U.A Board in 2006.

10th from TGIC Khatima U.A Board in 2003.

Extra Academia

CONNECTED INDIAN certificate program in Internet Education in collaboration With INTEL in the month 1st- April -08 to 30th- April -08 from The Global Computer Society Nainital.

Certificate in Computer Hardware, Networking & Troubleshooting in the month

1st- April -11 to 31th- May -11 from The Global Computer Society Nainital.

Certificate in Tally (7.2, 9.0) in the month 1st- April -08 to 30th- May -08 from Newtech Institute of Computer Education Khatima.

Computer Diploma in A.D.C.P. (Advance Diploma in Computer Programming) course in the year 2007-08 from Newtech Institute of Computer Education Khatima.


Company : HEWLETT-PACKARD India Sales Pvt. Ltd. (On Net Connect Global India Pvt. Ltd. Payroll)

Work Place : Ashok Leyland Ltd. Pantnagar, Rudrapur, Uttarakhand

Designation : Tech Lead

Job Profile: Provide L1, L2 support, Remote support, coordination with user and team.

Time Period : Nov’2014- PRESENT

Description: Responsible for a wide variety of IT support activities for the organization including break/fix of hardware for users, desktop support, application and software updates/upgrades, and asset and inventory management. Collaborate across multiple teams to ensure tools continue to meet the needs and objectives of the business. Develop and implement strategic planning activities, as well as policies and procedures for computer systems operations.

Role & Responsibilities:

Providing technical solutions to business and management problems as well as supervising that all equipment’s comply with the determined standards.

Supervised 3 locations with a total of 3,000 users.

Locally and remotely managed 5 Desktop Engineers and Interviewed and trained new employees.

Administrated all territory computer rights, shares and printers.

Installed, configured, and maintained the functionality of company desktop and laptop systems, together with the peripheral appendages and software.

Analysing and solving the technical problems as well as providing training to the users.

Providing technical support to the users and supervising the staff i.e. help-desk technician.

Analysing the technical problems and maintaining the list of technical problems for the future reference

Answer user inquiries regarding computer software or hardware operations to resolve problems in a timely manner.

Troubleshoot and resolve basic hardware/software problems

Microsoft Outlook, Outlook Express configuration, backup, troubleshooting.

I am provided the Remote support & Net meting support using following software Team Viewer, Windows remote assistance, Remote Desktop.

Company : Khatema Fibres Ltd.

Designation : Engineer IT

Job Profile : Network and System Support

Time Period : Jan’2014- Sep’2014

Description: Take responsibilities of maintained user accounts, Desktop configuration, network connectivity, network access issues and printer connectivity. Works with vendor support contact to resolve technical problem with desktop computing equipment and software.

Involved in keeping the computer network up to date with essential security Patches, interact with various fill servers, email servers, application servers and perform small tasks on the Server. Done installation and configuration of windows XP/Vista/7, Ms Outlook and other applications. Handling IT Asset Stock & Maintaining IT Inventory.

Responsible for managing LAN/WAN installation and arrangement for Network PCs performing connectivity, hardware and software trouble shooting Etc.

Company : Punj Lloyd Oil & Gas (Malaysia) SDN. BHD

Designation : Asst. Engineer IT

Job Profile : Desktop and Network Support

Time Period : Jan’2012- Oct’2013

Description: Work as part of a proactive team of support staff responsible for delivering a high quality, customer-focused professional service & Responsible for maintaining and installing computer networks based around Microsoft Server Technologies. Providing the very highest level of technical support and customer service to internal staff.

Personal Dossier

Father’s Name : Mr. Jagdish Chandra Melkhani

Date of Birth : 15th June 1987.

Language Known : English & Hindi

Nationality : Indian

Marital Status : Married

Current Address : Near manoj sweet house, Dewalchour Haldwani (263139) India

Permanent Address : Amrapali colony, Near primary school, KHATIMA ( 262308 ) INDIA

Hobbies : Chess, Yoga, Surfing on net etc.

Skype ID : kkmelkani1

Passport No. : J8599562


I hereby declare that the above statement is correct to the best of my knowledge and belief, References will be provided if needed.


Place: Kamal Melkani

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