JAYAPRAKASH PILLAPPAN

***-***, ****** ***, *********, BC V0X1W0 C: 250-***-**** acwwiy@r.postjobfree.com

Professional Summary

Experienced and results-oriented Customer service and Sales professional with diverse background of

3 years in retail management and 7 years in Technical Customer Service with engineering companies.

Dedicated to providing excellent customer service and making operational and procedural

improvements. Key team player with excellent interpersonal and communication skills, establishing

and maintaining strong relationships with both clients and colleagues. Stunning ability to multi-task

while applying time management skills to achieve company goals.

Skill Highlights

Focused on customer satisfaction Training and development

New customer acquisition Time management skills

Account Management Excellent communication skills

Retail Inventory Management Relationship building and client

retention

Customer needs assessment

Analytical and Problem solving

Selected Achievements

Promoted to store manager after three months in Cashier position

Demonstrated professional etiquette and manners when interfacing with customers which

results in 30% improved feedbacks

Increased service revenue by 12% by acquiring AMCs from major clients

Achieved highest sales of spares in branch level in a financial year which increased service

revenue

Key member in development of Root Cause Analysis (RCA) system which facilitated

manufacturing and quality control departments to identify root cause of failures and fix them

and production level

Received Service Engineer of the month award in June 2006 and April 2007

Received Gold Medal in Engineering

Work History

Maple Leaf 1st Enterprises Limited (Husky), Princeton, BC 2014 to Present

Store Manager

Demonstrated high level of customer service by playing an active role in the store

Executed all merchandising, marketing and visual aspects of store according to company

directives

Responsible for inventory and order management

Ensured training and development of all team members is completed according to company

standards

Managed the set-up of store plans and promotions

Maintained clean and safe store environment for team members and customers

Kirloskar Brothers Ltd, Bangalore, KA, India 2011 - 2012

Assistant Manager- Customer Service and Sales

Provided aftersales service support for industrial pumpsets

Commissioning and troubleshooting of Vertical Turbine Pumpsets

Generated service revenues through acquiring AMCs and Overhauling jobs

Successfully maintained 94% customer satisfaction rate with executive and C level contacts

Effectively managed 5 Industrial service dealer accounts simultaneously throughout tenure

Extended and maintained customer network through regular visits

Conducted training programs for customer and service dealer mechanics/engineers

ELGI Equipments Ltd, Coimbatore, TN, India 2007 - 2011

Engineer- Customer Care System

Provided aftersales service support for reciprocating and screw compressors

Handled customer calls from centralized customer care centre for their aftersales support

Registered complaints in system using CCS software

Routed customer complaints to respective dealers and engineers

Handled warranty complaints and field failure analysis

Analyzed RCA through failure reports from CCS database

Handled all warranty administration

Handled customer calls to meet their application requirements

C.R.I Pumps Private Limited, India 2005 - 2007

Service Engineer

Resolved and responded to major complaints.

Created and implemented service agreements between industry and appointed service dealers

Ensured timely installation and commissioning of domestic and agricultural pumpsets

Presented product demos of new products at fields and in trade shows

Recognized and Awarded as Service Engineer of the month twice during tenure

Provided warranty complaint analysis and plan of action

Increased sales of Spares by effective forecasting and stock planning at branch and dealer

levels

Consistently maintained healthy relations with new and existing clients by regular end user

visits

Delphi- TVS Diesel Systems, Chennai, TN, India 2004 - 2005

Production Trainee

Co-ordination of 5S activities in various manufacturing locations

Worked in CNC machines

Team member to improve material handling methods

Education

International Business Management (Graduate Certificate) 2013

Durham College, Oshawa, ON

Master of Business Administration (Marketing) 2012

Bharathiar University, Coimbatore, TN, India

Bachelor of Business Administration 2010

Alagappa University, Karaikudi, TN, India

Diploma in Mechanical Engineering 2004

Sree Narayana Guru Polytechnic College, Coimbatore, TN, India

References

Available on request.

Contact this candidate