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Sales Representative

Location:
New Castle, Delaware, 19720, United States
Posted:
October 04, 2016

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Resume:

Carmella Holmes

*** ******** ****., **** * New Castle, DE 19720 302-***-****

acwwi0@r.postjobfree.com

OBJECTIVE

Seeking a management, sales, or supervisor position.

SUMMARY OF QUALIFICATIONS

•Professional with experience gained through the management, sales, and marketing industries.

•Top producer, leader, operations manager, and team builder with proven qualifications in:

Inside/Outside Sales Recruiting/Staffing

Project Management Training and Motivation

Promotions Performance Evaluation

Contract Negotiations Technical Support

Quality Assurance Production Reporting

Design/Layout Long/Short Term Planning

Customer Service Client Relationship Management

•Property and Casualty Insurance License for DE, VA, and MD

PROFESSIONAL EXPERIENCE

2016-Current- State Farm Insurance-Concordville, PA

Dispatch-Estimatics

Coordinates and distributes assignments to Estimatics personnel. Facilitates timely vehicle inspections by communicating with Claims personnel, customers and vendors. Explains available service options and/or related program activities to customers. Performs data entry when requested. Assists in coordinating the Auto Damage Service Programs (ADSP) as directed. Accesses reporting tools and generates reports. Provides support for information and may verify vehicle location.

2015-2015 Aetna Healthcare-Newark, DE

Customer Care Specialist

Take inbound calls from currently insured members, potential insurance members,

Physicians, hospital and office billing staff. Objective is to provide excellent

customer service to them through reviewing health care claims and educating the

insured members regarding benefits that are available to them via their Aetna

Healthcare plan.

2013- Bank of America – Newark, DE

2014 CUSTOMER MARKETING SALES SPECIALIST

Provide seamless delivery of service experience to add value and deepen customer relationships. Promote/secure sales of credit card products, balance transfers, direct deposit, and additional appropriate services. Recipient of letters of commendation.

2009- Pennysaver Incorporated – Hanover, MD

2012 ADVERTISING ACCOUNT MANAGER

Contact potential clients to promote and secure commercial and residential advertising. Handle existing and potential new customers.

2005- AAA Mid-Atlantic – Newark, DE

2006 INSURANCE SALES SPECIALIST

Sold auto and homeowner’s insurance to existing and potential AAA members.

2003- Slomin Shield Security – Newark, DE

2005 TELEMARKETING MANAGER

Managed telemarketing operations for a firm offering security systems. Oversaw 38 telemarketers cold calling potential customers to introduce services and secure sales appointments for residential and commercial security systems. Recruited, hired, trained, and terminated staff. Network with the Delaware Department of Labor and staffing agencies to secure employees.

1999- Comcast Cable – Philadelphia, PA

2002 ON-LINE COMMUNICATIONS CONSULTANT (7/00-4/02)

Sold high speed internet access service. Performed direct sales via phone and trade show/computer shows.

CUSTOMER SATISFACTION ACCOUNT REPRESENTATIVE (4/99-7/00)

SALES REPRESENTATIVE - Customer Satisfaction Area (6/99-10/99)

Handled billing, service, and sales inquiries from potential and current customers. Researched and resolved discrepancies. Responded to incoming calls regarding cable TV services. Presented sales techniques and to other teams to improve sales rep revenues.

Carmella Holmes

(Page 2)

PROFESSIONAL EXPERIENCE CONTINUED

1998- Shoppers Guide, (A Division of the Gannett Company) – New Castle, DE

1998 INSIDE SALES MANAGER

Recruited, trained, and managed outbound sales reps for a local newspaper. Set individual/team goals and generated production plans. Tracked sales.

1997- Bell Atlantic Yellow Pages – Wilmington, DE

1998 DIRECTORY ADVERTISING SALES REPRESENTATIVE

Performed Yellow Page advertising sales for new accounts, while maintaining existing client base. Developed advertising programs that increased client business and customer response.

1988- The News Journal – New Castle, DE

1996 TELEMARKETING MANAGER (5/96-11/96)

Responsible for the overall management and recruiting functions for a call center performing outbound telemarketing sales for the leading local broadsheet newspaper. Trained and motivated a staff of 42. Set individual and team goals, tracked sales, and generated production reports. Updated senior management regarding overall operations. Developed sales production plans for special advertising sections.

INSIDE SALES REPRESENTATIVE (11/94-5/96)

OUTSIDE ACCOUNT EXECUTIVE (9/91-11/94)

TELEMARKETING - Retail Advertising Dept. (5/89-9/91)

CIRCULATION (7/88-5/89)

Performed sales of classified and retail advertising. Determined client needs and developed comprehensive marketing plans and strategies to meet revenue goals. Negotiated volume pricing. Followed-up to document market penetration and advertising success.

- Diversity Training Committee Member, 1995

- Small Business Development Committee, 1994 and 1995

RELATED TRAINING AND ACHIEVEMENTS

Cooperated Sales Dynamic Course, 1995

ADvance Course for Advertising Values Seminars, 1993

Dale Carnegie Sales Course; Two Dale Carnegie Sales Presentation Awards, 1990

Numerous Quality Awards for Exceeding Sales Volume Goals, 1991-1996

2nd Place Award, 1994 Lineage Builder for Division A Dailies

MD/DE/DC Press Association

VOLUNTEER

Johns Hopkins Bay View Site: Patient Relations Representative

Christiana Care Junior Board: Surgical Waiting Room

REFERENCES-Available upon request



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