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Quality Industrial Training

Location:
Pasadena, California, United States
Posted:
October 04, 2016

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Contact No

971*******,837*******

Address for Communication

C-21,MALKOTHI NIWAS,MBR ENCLAVE,OPPOSITE TO RANJIT VIHAR-2,SECTOR -21,DWARKA,NEW Delhi-77

Sanjiv Kumar

EMAIL-ID acwwef@r.postjobfree.com

acwwef@r.postjobfree.com

Career To Work in an organization where I can put in my best efforts and deliver the

Objective best of my caliber and perform better than the best.

Language

C,Core java

Web Technology

Asp.Net

Computer PACKAGES

MS-Office

Operating System

Windows XP/2003/98

Scripting language

HTML

Database

ORACLE 9I

Technical

Proficiency

Educational

Details

Degree/Std

College/Univ./Board

Year

Percentage

BCA

Integral Unversity

2007

61.92%

12th

KV NO 1 KOTA

2000

57.40%

10th

KV NO1 CHENNAI

1998

66.40%

Industrial Training

Have done six month training from HINDUSTAN Computer limited,Lucknow(2011)

Projects:

ONLINE E-BOOK DOWNLOADER using front end ASP.NET and back end SQL.Server 2005

ORACLE 9i DBA

NIIT Computer Certificate

Work Experience:

Mattesan Kumar Services Pvt Ltd (1 April 2015 to Present)

Working as Quality Consultant.

. Auditing the calls of the international call centres located in America.

Auditing the inbound sale calls

Experience of working on the various Quality Auditing Tool like Varient, VXI and

Tentacomm.

Listening the call recording of the conversation between Agent and customer.

Scoring the call based on the different predefined attributes

Giving orerall Quality Score.

Filling the Quality Auditing form in the CRM

Writing Call Summary and writing feedback for the Agent.

HyperQuality India Pvt Ltd (19 March 2015 to 31 March 2015

Working as Quality Consultant

. Auditing the calls of the international call centres located in America.

Auditing the inbound sale calls

Experience of working on the various Quality Auditing Tool like Varient, VXI and

Tentacomm.

Listening the call recording of the conversation between Agent and customer.

Scoring the call based on the different predefined attributes

Giving orerall Quality Score.

Filling the Quality Auditing form in the CRM

Writing Call Summary and writing feedback for the Agent.

IBM Daksh eServices Private Limited as PROCESS ASSOCIATE (CRM)

Aug 2013 to May 2014 (0 year(s) - 9 months

Worked for the International Health Insurance Process

Processing Claims

Experience of working on the Citrix.

Knowledge of HIPPA.

Knowledge of Insurance Terminologies.

Extra-curricular Activities:

Participated in sports,play,recitations,quiz,debates,painting,compitions

Participated in cultural programmes both at the school & college level

Personal Details

Date of birth

05 Febuary 1983

Father’s Name

Mr Rabindra Nath Mishra

Mother’s Name

Mrs Rekha Mishra

Nationality

Indian

Hobbies

Painting,Listening to Music

Permanent Address

Villlage-Raiji Ka Purwa P.O. –Maghilgaon

Kunda Dist-Pratapgarh(UP)

Languages Known

Hindi,English

Maritial Status

Single

Decleration

I Sanjiv Kumar hereby declare that facts stated above are authentic and true to the best of

my knowledge

Date Signature



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