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Customer Service Training

Location:
Australia
Posted:
October 03, 2016

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Resume:

CHRISTOS TZATZAKIS

Ph: 042*******

acwwdn@r.postjobfree.com

PROFILE

Adept skillset employed in a highly professional company, with good structured processes and procedures, Meeting and exceeding KPI’s, developing trusting professional technical relationships. Assist decision makers to a more cost effective upgrade path.

Customer Service Sales Support Professional, unquestionable integrity and honesty in all dealings.

Completed Certificate IV in Computer Systems & IT Management.

Educated & Practiced Systems Builder, Resolving Faults and Issues with Hardware, Software & Network application issues on a large variety of platforms.

Employed with Canon Australia (From 1987-2013) as a Network Consultant / Technical Consultant / Senior Technician, responsible for the Service, installation and Training for multifunction print systems. Exceeding KPI’s

Involved and utilized in many Large Technical Project Roll-Outs, Out of the box Installations, Setup & Training (MFD’s, Fax’s, Scanners, and Large Color Systems including interface and network setup to customer’s network environment.

Departing from Canon with a Voluntary Package. Currently Driving Limo Sedans Transporting Customers to their Destinations.

Canon engaged me again September/October 2013 through Drake as their on Site Support at AGL; my role was to manage the Secure Print Systems, working alongside AGL IT support. Logging calls, attend direct to customer issues & faults.

Willingness to learn, develop and progress, seeking a suitable position where I can continue to add value.

EMPLOYMENT HISTORY

2013-2016

Australian Chauffeur Drive-Current

Aged Care Work

Chauffeur Driver- Taxi Town Cars

Sept/Nov 2013

Canon Australia – Client Support Services-On Call

On Site Support to AGL on MDS

SOFTWARE, Server & PRINTER workflow ISSUE.

Secure Print, UniFlow- NT-Ware Document Managed Services.

IT Remote Services, Support to All Sites & Users.

1989 – April 2013

Canon Australia - Senior Technician/Network /Technical consultant

Key Responsibilities:

Maintenance to Copiers (ImagePress, IRColor & B& W)

Installation, Training, Upgrade, Repair & Calibrate PC’s & Mac’s, MFD’s, RIP’s, Fiery, Scanners & Faxes

Network Issues On Canon Network Products

Canon Software Installation & Upgrades

Install MFD’s to Customers Networks & Train.

Resolving Hardware & Network Print, Scan & Application issues to Canon Customers.

Build Relationships with key customers (Managers, Users & IT).

Recommend upgrade path.

Attention to Detail & Customer Satisfaction.

Rolling Out large Corporates Projects included weekend work.

1989-1989 - Stott & Underwood

Sharp Products

1987 – 1989 - Canon Australia – Senior Technician Consultant

Key Responsibilities: Managing Color Copy Shop Customers.

Maintenance to Large Volume Copiers (Color-CLC & B& W)

Installation & Training Large Copiers & Faxes

Network Issues on Canon Network Products

Software Installation, Training & Upgrades

1985 – 1987 - Telecom Research Labs

Applied Science Branch

Device Technology

Technical Assistant

Key Responsibilities:

Technical Electrical, Electronic & Mechanical Support to Scientists & Engineers

Technical & Mechanical Project Construction, Testing.

Lab Support & Maintenance

Reporting & Costing

Prepare Samples & Material Fault Analysis

Microscopy, Instron Testing, Lathe Workshop Machines

Photography Dark Room Processing.

Metallurgy Preparations

1982 – 1985 - NEC Australia

Technician Tester

Key Responsibilities:

Wave Solder & Batch Testing

QA

Reporting

Line Procedures

DEGREES / DIPLOMAS / CERTIFICATES / Training

Aged Care Cert 3

Sai Home Care- Frankston

Certificate IV

Electrotechnology Computer System

Box Hill-2007

Certificate IV Entertainment & Servicing

Box Hill-2005

Certificate IV Information Technology (Network Management)

RMIT-2002

MS-1594 Installing & Configuring MS Windows, File, Print & Web Servers

Comtech

Microsoft OEM Partner

Genuine Intel Dealer

Intel

AMD Solution Provider

AMD

OEM System Builder

Microsoft

Comtech

1997

BA39A- Certificate in Workplace Leadership

Moorabbin

1996

Canon Australia

Training Canon Systems/Fiery/Apple/Windows-Dos-MS-Dr/Networking/Document Managed Systems.

1987-2012

Associate Diploma Electronics & Computer Systems Course

Institution: RMIT/ BARTON/Box Hill

Telecom Training

1985-1987

BEC Electronics

Moorabbin /Barton TAFE

1985

Electronics

RMIT

1984

Mechanical Engineering

Moorabbin TAFE

1983

Technical Certificate

RMIT

1982

On Line Study

Microsoft Virtual Labs

Cisco Netacad Labs

Intel & AMD Core Technologies

VOLUNTARY EXPERIENCE

1996 – 2003

MONASH JUNIOR SOCCER CLUB

Main Duties:

Every Day Running

Revenue Raising

COACH

2003 – 2004

Sth Melbourne JUNIOR SOCCER

1. SETUP GOUNDS

2. BBQ CATERING

3. COACH

2004 - 2006

CAULFIELD UNITED JUNIOR SOCCER CLUB

1. COACH

2006 - 2007

Sandringham JUNIOR SOCCER CLUB

1. COACH

Karate / Boxing

Deshi-Do Martial Arts

Oakleigh

Junior Coach Soccer

Level 1 Coach Soccer

Level 2/Senior Coach Soccer

Home Improvement Specialist- All Round Renovating, Building, Landscaping etc.

HOBBIES AND INTERESTS

Technology-All (AV, Media, Computers, Software, Games, Educational, Security, Electronics, CCTV, Fixing Things, Handyman, Renovating)

Fitness, Martial Arts, Running, Swimming, Cardio, Kick-Boxing, Soccer, Tennis)

Water Sports, Sailing-Boating.

Investments

CONTACT

Address: 11A Fairlight Ave Keysborough 3173

Email: acwwdn@r.postjobfree.com

Mobile: 042*-***-***

REFEREES

LinkedIn

Available Upon Request



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