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Caregiver

Location:
Dasmariñas, CALABARZON, Philippines
Salary:
$12 per hour
Posted:
October 03, 2016

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JACINTO G. INGALLA JR.

Lot**b road * Rizal Avenue, Teresa Park Pilar Village Las Pinas City

Contact No. 5199680/09179177769/09173286007

Objective: To obtain a challenging position within the company that will allow me to use my management, sales & customer service skills to help grow the business.

Summary: Highly Gifted Airline Customer Service Representative with huge background in working in a fast-paced airport environment and responsible for a variety of tasks at the airport involving customer contact/support operational duties.

Experience:

2015 Caregiver

Royal Garden Facility

Tarzana Hollywood U.S.A.

2011 Caregiver/Sales Administrator at Royal Garden Facility

Tarzana Hollywood U.S.A.

2010Caregiver at

Abraham Homecare Facility

Longbeach, C.A. U.S.A.

1993-2009 Philippine Airlines, Inc.

Treasury Department

Funds Analyst

Reservation Sales Associate

Answered phones and respond to customer requests.

Sold product and placed customer orders in computer system.

Provided customers with product and service information.

Upsold products and services.

Transferred customer calls to appropriate staff.

Identified, researched, and resolved customer issues using the computer system.

Followed-up on customer inquires not immediately resolved.

Completed call logs and reports.

Researched billing issues.

Researched misapplied payments.

Recognized, documented and alerted the supervisor of trends in customer calls.

Recommended process improvements.

Provided on-the-job training for new employees.

Generated customer thank you letters.

Performed other duties as assigned.

1991-1993Philam Plans Inc.

Personal Assistant

Assisted staff with routine HR related questions, served as the first point of contact for employees – Assisted company staff in solving HR issues.

Managed, organized and updated files, records, correspondence, charts and reports – Performed HR office services such as: filing documents, printing reports and documents, stocking of equipment and supplies.

Set up meetings and interview schedules as part of recruitment process – Received applicants and guided them, functioning as company representative.

Ordered and managed supplies, ordered office-staff lunches, handled phone calls and messages, incoming as well as outgoing.

Handled discrete information related to employee relations, changes the organization, performances, appraisals, confidential information issues, and other sensitive HR-related matters.

Provided employee training and orientation services.

Made reservations and coordinated travel schedules for management

1989-1991Leeleng Commercial, Inc.

Materials Controller

Unloaded incoming trucks and moved materials to their proper storage bins and locations.

Picked materials and components per shop orders and customer orders and delivered to the manufacturing or shipping areas.

Packed completed parts, assemblies or components for shipment to customers following departmental procedures.

Loaded finished products for shipment onto trucks or delivery vehicles.

Completed and maintained all required paperwork, records and documents.

Followed and complied to all safety and work rules and regulations.

Maintained departmental housekeeping standards.

Education:

1985-1989 National College of Business & Arts

Liberal Arts Major in English

Organization:

President Legion of Mary

Public Relations Officer Tower 2 and Simple Human Mobile

President Airline Riders Club

Scoutmaster Mandaluyong chapter and Quezon City chapter

Awards

2nd honorable mention elementary

Worker of the year

Boy scout of the year

Athlete of the year

4 years scholar (Abbott Clara Scholarship Foundation) Chicago Illinois, U.S.A.

Personal References

Eileen Samaniego

Supervisor - BPI

09173286007

Laban Ramos

Retired Philippines Airlines Employee

09293337470



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