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Manager Management

Toronto, Ontario, Canada
October 03, 2016

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Samih Habib

Toronto, Ontario Canada



Technical Skills & Expertise

Operating Systems and Network Technologies

MS Windows Server NT, 2000/2003, 2008, MS Windows, MAC, VMWare ESX 3.5 DHCP, DNS, SNMP, Router, Switch, Support (LAN, WAN), Active Directory

OSS Tools

WireShark, Network Analyzer

Business Applications

Microsoft Office 2010 Word / Excel / Visio / Power Point / Project /Adobe Photoshop/ illustrator/ Citrix Server/Mail Server Microsoft Exchange

Database Technologies

Microsoft DBA, MySQL, Oracle 8i, 9i, 10g and Database Performance

Banking Application

OTP, IVR, SAG (Swift Alliance gateway), Paycon, MACug B2B applications, Document Management System DMS -Kofax Capture,CAM,COLD, HEAT CORP, HEAT BIZ, IMATCH, entrust,

Portal, Intranet and E-banking applications.

ERP/Retailer/ FMCG

ACCPAC, Retail Applications Microsoft MRMS (POS), Great Plains (Dynamic), ABBYY FineReader (OMR), Oracle

Business Intelligence

Tableau Dashboard, Crystal reports.

Hardware Servers and Backup Storage

Dell/HP/IBM Blade servers, EMC SAN/NAS Storages, SCSI /RAID devices,

DR Banking environment

VoIP App. & Antivirus

Alcatel lucent VoIP, Symantec Antivirus, MacAfee

Samih Habib


ITSERVICEZ CORPORATION Toronto, Canada 2016 - Present

General / Operations Manager /Self Employment

ITSERVICEZ Solution Founder and manage to Develop an Electronic Shelf Label Solution to Support Retailer Business to Implementing price changes promotion activities with 100% accurate information in the Store Shelf and find more Business Opportunities for retailers to Increase Operation Productivity 25% and Sales by 5%.

Centralize the Price Change & Promotion Activities to One or Multi-Stores in Real Time

Automate Physical Inventory activities for Both Warehouse & Shelf Stock Movements

To Improve operation excellence/Shopper's Satisfaction and Faster Checkout lines, Retailer’s Revenue up

Reduce Operating Cost with Higher Qualities of Implementing Promotion and price changes activities

Ability to Provide Intelligent Marketing services (Insight Services)

Integration with the Back-end Systems services

Identified and implemented best practices for process redesign, improvement and implementation



Managed and Supported Data Gathering Solution using ABBYY FineReader (OMR) Application to Capture and Collect Required customers products information such as Out of stock in (Shelf, Warehouse), Expired Products, Damaged, and Additional Custom Information from 1500 Supermarkets in daily basis and Provide Standard/Custom Dashboards Reports to all Clients and Mange/Support to Develop Internal Portal to analyze Information and Control/Monitor Data Accuracy KPI’es.

Management skills include: strategic planning, coaching and daily IT Operation mentoring.

Managed overall daily IT operations Includes the Web/Dashboards Reports Development lifecycle to meet business and customer requirements

Responsible for meeting overall customer Service Level Agreements (SLA) for managed service.

Identified Key Performance Indicators (KPI) for IT Operations Department to improved IT Operation Quality, Customer services and Response Time.

Provide direct management to technical managers and staff. Hire, mentor and coach technical staff.

Provide Business analysis, definition/refinement and documentation of IT operations service offerings as required.

Business Intelligence (BI) – Tableau Responsible to gather and define the Business Requirements and Design/Implement/Publish the Dashboards Reports to the customers.

Support Tableau BI application server Installation, configuration, User Access and Troubleshooting.

Work closely with other departments to ensure support for development activities and transition of projects as part of overall Software Development Also work with other department managers to ensure alignment and consistency across departments.

Hands-on experience in systems administration and DBA for both (MSSQL & MYSQL) databases.

Managing and support the Datacenter, network infrastructure for LAN/WAN for 19 Branches.

Support and Manage in daily basis SMART Application (Mobility Solution) Based on Android for 2K Merchandisers in 1.5 Supermarket across Country.

Samih Habib



Provide Technical Support services to BANK Applications in Production Area Such as Online Bank Web Application Servers, SAG (Swift Alliance gateway), Paycon, MACug B2B Applications. SMS notification system Servers, Docsafe Document management system (DMS), CAM, COLD, HEAT CORP, HEAT BIZ, IMATCH, IntelliMatch, entrust (VPN)

RSA Security system, Gasper ATM monitoring system, Basic Knowledge of UNIX.

Support SAG (Swift Alliance gateway) Server on Production area, Failover and Failback from Main office to DR site Includes Mentioning Operation Logs, Messaging Services, and SNL, Implementing SAG Certificate.

Strong experience on the ATM monitoring system connecting to base24 as a backend system (Gasper working with vendor to fix the current application bugs.

Follow ITIL processes using HP System (Incident management, problem management, configuration and change management, and availability & continuity management) in all production activities.

Implementation, configuration and troubleshooting of E- Banking Applications and Corporate Payment Systems.

Release Implementation, updates and testing for E-banking applications.

Build the DR environment for E-banking applications and keep them synchronized.

Build the backup strategy and plan for critical applications and systems

Automate the system events and applications log transfer jobs to CLS.

Insure the quality of service with well-documented approach



Manage Helpdesk team and daily activates to provide a Technical Support Services for the bank LAN/WAN and 200 PC/ 500 Laptops and Remote Support for 8 Branches.

Experience in SAN Solutions, Backup strategies, Citrix Server.

Supporting Microsoft Server 2000, Exchange Email server, MacAfee Antivirus and SATA Internet Backup Server

Writing and developing IT Department policies and procedures and the stock control system for IT equipment’s such as Desktops & laptops and Mange IT Assets.

Development and implementation of in-house RFA system for the control of IT equipment’s requested by all branches.

Working with IT Manager in Budgeting for IT Department (Software, Hardware, Training, Projects)

Managing and support the communication and network upgrade activities

Such as: Camera Security Systems and door control system and AVAYA Telephone system in all branches.



Provide full-time contracted network support to Raytheon Middle East Systems Company managing all aspects

Of Helpdesk and technical network maintenance for over 100 PC’s, most of which were commissioned on-site

Working with IT Manager in Budgeting and managing Help Desk operations that support over 120 LAN users

Supported all aspects of installation and maintenance of Oracle DB on Windows NT/2000 LAN, Disaster Recovery

Ordered required components and assembled over 60 office PCs with greater capability, saving the company over $180K.

Installed Lotus Notes Domino email server increasing messaging efficiency saving over $12K/month

Re-installed Active Directory and strengthened user operational security

Install and configure Microsoft 2000/NT/XP (Server, ISA Server, 95, 98, Virus Scan, Norton,

Oracle 7, 8, 8i, 9i, Linux (Print Server)), cc: Mail Post Office & Router, Lotus Domino Server 5.0.8

Samih Habib

Qualification & Certificates

Bachelor’s Degree in Computer Science

Amman University, Amman – Jordan

Management Certificates

problem management

Conflict Management

Performance Management Process (PMP) Training

Microsoft Certificates

Microsoft Certified System Engineer, MCSE

Microsoft Certified database administrator, MCDBA

Oracle Certificate

Oracle certification, OCP

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