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Customer Service High School

Hawthorne, California, United States
October 05, 2016

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Patricia Melero

***** ***** ***., *********, ** *0250

Cell: 310-***-**** E-mail : HIGHLIGHTS


Committed and Motivated with exceptional Customer Service and decision making skills, strong work ethic, professional demeanor and great Initiative.

Operations Management

Decisive Leader

Mergers and Acquisitions

Team Building


Exceptional time management skills

Conflict Resolution

Project Analysis

Leadership Mentoring

Microsoft Office(Word,Excel,Outlook)


Student Service Manager

B & H Education (Marinello schools of Beauty), Whittier, CA May 2013 - Feb 2016

Managed the day to day student attendance and student academic performance of thirteen Campuses. Collected and reported Academic Monthly Audits on Active, Grad, and Drop Archives. Drafted business plans and quarterly semi-annual reviews. Train New Hire Registrars to perform accurate required duties on a daily basis. FA Funds Management Specialist

B & H Education (Marinello schools of Beauty), Whittier, CA Nov 2010 - May 2013

Process Financial Aid Funds through Vocado System

Work hand in hand with 3rd party servicer to draw Federal funds through G5 System. Notify the FA managers when funds have not reach students accounts. Generate reports to notify the campuses of blocked funding in order to clear for funds to get paid. Test Software Programs

Vocado, Whittier, CA

Jan 2007 - Nov 2010

Compiled and synthesized relevant business data such as financial, performance, and headcount forecasts. Managed all Financial Aid processes end -to-end, automatically taking all the actions it can on its own based on embedded expert rules.

Focused on achieving quality, government compliance, and creating a positive student experience. Registrar Specialist

B & H Education (Marinello schools of Beauty), Whittier, CA Jun 2004 - Jan 2007

Responsible for detailed student data management.

Monitor and alleviate the Attrition rates.

Generate weekly, monthly, quarterly, and yearly reports. Oversee for accuracy of “Leave of Absence” Report on a weekly basis. Post Third Party payments to students account.


High School Diploma: General Education

Inglewood High School, Inglewood, CA



Bilingual (English and Spanish)

Excellent Verbal and Writing Skills

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