Patricia Clancy
Houston, Texas 77095
acwvw3@r.postjobfree.com
SUMMARY OF QUALIFICATIONS:
Talented Human Resource, Organizational Design, Transformation and Learning and Development Professional with more than 15 years knowledge and experience in organizational development, organizational effectiveness and change management. Expert in the development and deployment of learning, mentoring and coaching programs, facilitation of executive strategy, project management and continuous improvement sessions along with extensive international experience.
EMPLOYMENT HISTORY:
Bristow Group, Inc. April 2013 – September 2015
OD/Change Management – Contract Role – SAP Implementation
Responsible for organizational design, development and effectiveness; oversees and manages all change for both organization and people impacts on a global basis (UK, Trinidad, Australia, Louisiana)
Work closely with Head of Operations, SVP HR and Director of Transformation to ensure all recommendations impacting the organization and people are aligned and agreed with broader vision in mind
Overseas, shapes and presents org and people recommendations from ongoing programs to appropriate individuals/groups for sign-off and approval
Provide direction to, work closely with and approve the work of internal Bristow resources and external CM technical team on ongoing programs to ensure proposed people and organizational recommendations fit and align with the overall transformation strategy at Bristow and the culture
Halliburton, Houston, TX May 2011 - September 2012
Human Resource Development Manager – Global Supply Chain
Responsible for the definition and implementation of the human resource development strategy for Procurement, Materials and Logistics via SAP linking it to the company’s business and global HRD strategies.
Responsible for coordinating the delivery of HRD products and services fit for purpose, cost effective, timely, and focused on improving business performance.
Oversee the design, development, and delivery of training and educational programs in connection with management development, on-the-job training, and employee orientation.
Provide global training and development consultation, solutions and support for Vice President of Procurement, Materials and Logistics.
Provide virtual leadership and support for global training coordinators and specialists.
Work closely with subject matter experts to define performance criteria and recommended On the Job Development guidelines for Supply Chain role based competencies.
Define, communicate, and implement competency development strategy for global Supply Chain.
Independent Consultant September 2009 - May 2011
Independent consultant for several clients including J Ray McDermott in assisting with system implementations initiatives including defining business requirements, identifying key stakeholders, developing and implementing change management initiatives. In addition several current projects involve training curriculum development and delivery for global Salesforce.com implementations on a global basis.
Middle East, Asia and Europe
J Ray McDermott January 2004 - September 2009
Client Services Manager (November 2007 – September 2009)
Reported to the Senior Vice President of Business Development resulting in the successful development and implementation a worldwide process/system for global customer feedback
Managed a global team of fifteen employees in the successful implementation of the JRM global customer relationship management and project tracking software – Salesforce.com ((Baku, Singapore, Dubai, Batam and Morgan City, Louisiana)
Supported strategic planning in gathering market and customer data along with conducting client surveys on a regular basis
Provided executive coaching development plans for Sales and Marketing executives
Director of Organizational Development (January 2004 – November 2007)
Reported to the Director of Human Resources - Partnered with department and business unit contacts to develop performance management improvement strategies, core competencies, and corporate sponsored employee education.
Lead the development and delivery of the JRM Project Execution University
Developed/ facilitated performance evaluation, structure evaluation, succession planning and career tracking initiatives.
Worked with function and business unit leaders to promote and drive positive organizational effectiveness and related culture change initiatives. (Baku, Singapore, Dubai, Batam and Morgan City)
Monitored trends in hiring, retention, development, and turnover of employees.
Developed, facilitated, and managed training /development initiatives based on needs assessment.
Collected and disseminated information on available training sources, methods, costs, and program evaluation and establish and maintain relationship with training partners.
Developed strategies to retain high performing /critical employees
Cameron, Houston, TX November 1999 - January 2004
Director of Training
Lead the relocation of the Learning Center from Mt. Vernon, Ohio to Houston, TX• Monitored trends in hiring, retention, development, and turnover of employees.
Assessed worldwide training needs; implemented the technical and non-technical curriculum including SAP global implementation.
Developed, delivered and reinforced all non-technical training (team building, supervisory skills, organizational development, change management, communications, etc.)
Managed the training facilities, training resources (five technical trainers), databases and certifications
Baker Hughes, Houston, TX November 1994 - November 1999
SAP Change Leadership Team Lead (November 1998 – November 1999)
Developed and implemented the recruiting process for new team members.
Conducted end user workshops and facilitated division discussions in reference to the
Shared Services impact which included role mapping.
Facilitated and trained teams in chartering, team building, meeting skills, organizational development, communication, negotiations, coaching and conflict resolution.
Responsible for ensuring Baker Hughes Leadership visibly supports the new Baker Hughes Shared Services organization.
Developed and maintained Shared Services communication guides and correspondence in regards to process changes due to SAP R/3.
Organizational Capabilities Manager (October 1997 - November 1998)
Participated on the Worldwide Management Team responsible for the deployment of methods to lead organizational change including communication strategies.
Created a process oriented organization by establishing roles and responsibilities that related to the customer needs in a team environment.
Developed and implemented methods of sourcing, developing and retaining the best
people. This system included competence development and career planning for employees as well as leadership and management effectiveness tools and assessments.
Created and implemented systems/process that supported a learning culture (rewards, tools, training). This included problem solving and process improvement methods and creating continuous improvement and performance measurement culture.
Senior Quality Process Leader (November 1994 - October 1997)
Assisted in the development and implementation of self-directed work teams throughout INTEQ.
Development quality skills at all employee levels by delivering educational (awareness)
and training (skill building) courses in continuous improvement.
Key business facilitator - deployed top level corporate goals through the Quality Management Structure by facilitating meetings for natural work groups, quality councils and process teams. Consulted with management groups, quality councils, teams and individual employees on application of quality methods to specific projects and coordinated such activities as benchmarking, internal audits and quality communications.
Developed and delivered continuous improvement training courses. Developed trainers for specific continuous improvement courses (training, coaching and facilitation)
Consulted with and advised project teams on specific continuous improvement methods and tools required to advance the project
Consulted and worked with management groups to analyze process improvement opportunities along with measurement systems to drive these opportunities
EDUCATION:
Southwest Texas State University May 1980 San Marcos, TX
Business
SKILLS:
Exceptional interpersonal skills (listening, coaching, facilitating, conflict resolution)
Expert instruction, project management and problem solving skills
Financial and business acumen; analytical; strategic; customer service focused
Extensive experience delivering effective and persuasive presentations to all levels of the organization
Ability to multitask and manage multiple projects/processes
Accustomed to working in a fast-paced environment and successfully handling several responsibilities simultaneously.
Proven track record in working effectively at all levels of the organization
Computer proficiency: PowerPoint, Outlook, Excel, Word, Salesforce.com, SAP
Extensive international experience ((Baku, Singapore, Dubai, Batam, Perth, Trinidad, Aberdeen)
SPECIALIZED TRAINING:
Halliburton Supply Chain Quick STEP Program – May 2012
Halliburton University Competency Facilitator – February 2012
Halliburton First Line Supervisor Training – March 2012
Halliburton Talent Selection – Certified Instructor – July 2011
Halliburton Succession Management – Certified Instructor – May 2011
JRM Project Execution University – July 2006
JRM Strategic Finance – February 2004
JRM Management Development Training Program (JRM) – June 2003
JRM Finance for Non Financial Managers – September 2003
Certified Six Sigma Green Belt – October 2001
Cooper Cameron Management Development and Training Workshop – January 1997
Presence, Power and Performance – Coaching for Leadership Excellence – July 1997
The Leadership Architect Tools – Lominger Limited, Inc. – Certification of five of the seven
Organizational Competency Tools – June 1997
Best of Teams Conference – Boston – June 1997
ODI – The Quality Advantage Facilitation Training – May 1994
Managing Process Improvement and Voice of the Customer
Baker Hughes INTEQ Supervisory Institute – November 1993
Baker Hughes Management Growth Institute – April 1992
Baker Hughes Training Institute – November 1991
PROFESSIONAL AFFILIATIONS:
American Marketing Association Member
Society of Training and Development Member - Houston Chapter
National Human Resource Association Member