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Management Training, Change Mangement, Organizational Development, Pro

Houston, Texas, United States
October 03, 2016

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Patricia Clancy

**** ****** ***** *****

Houston, Texas 77095



Talented Human Resource, Organizational Design, Transformation and Learning and Development Professional with more than 15 years knowledge and experience in organizational development, organizational effectiveness and change management. Expert in the development and deployment of learning, mentoring and coaching programs, facilitation of executive strategy, project management and continuous improvement sessions along with extensive international experience.


Bristow Group, Inc. April 2013 – September 2015

OD/Change Management – Contract Role – SAP Implementation

Responsible for organizational design, development and effectiveness; oversees and manages all change for both organization and people impacts on a global basis (UK, Trinidad, Australia, Louisiana)

Work closely with Head of Operations, SVP HR and Director of Transformation to ensure all recommendations impacting the organization and people are aligned and agreed with broader vision in mind

Overseas, shapes and presents org and people recommendations from ongoing programs to appropriate individuals/groups for sign-off and approval

Provide direction to, work closely with and approve the work of internal Bristow resources and external CM technical team on ongoing programs to ensure proposed people and organizational recommendations fit and align with the overall transformation strategy at Bristow and the culture

Halliburton, Houston, TX May 2011 - September 2012

Human Resource Development Manager – Global Supply Chain

Responsible for the definition and implementation of the human resource development strategy for Procurement, Materials and Logistics via SAP linking it to the company’s business and global HRD strategies.

Responsible for coordinating the delivery of HRD products and services fit for purpose, cost effective, timely, and focused on improving business performance.

Oversee the design, development, and delivery of training and educational programs in connection with management development, on-the-job training, and employee orientation.

Provide global training and development consultation, solutions and support for Vice President of Procurement, Materials and Logistics.

Provide virtual leadership and support for global training coordinators and specialists.

Work closely with subject matter experts to define performance criteria and recommended On the Job Development guidelines for Supply Chain role based competencies.

Define, communicate, and implement competency development strategy for global Supply Chain.

Independent Consultant September 2009 - May 2011

Independent consultant for several clients including J Ray McDermott in assisting with system implementations initiatives including defining business requirements, identifying key stakeholders, developing and implementing change management initiatives. In addition several current projects involve training curriculum development and delivery for global implementations on a global basis.

Middle East, Asia and Europe

J Ray McDermott January 2004 - September 2009

Client Services Manager (November 2007 – September 2009)

Reported to the Senior Vice President of Business Development resulting in the successful development and implementation a worldwide process/system for global customer feedback

Managed a global team of fifteen employees in the successful implementation of the JRM global customer relationship management and project tracking software – ((Baku, Singapore, Dubai, Batam and Morgan City, Louisiana)

Supported strategic planning in gathering market and customer data along with conducting client surveys on a regular basis

Provided executive coaching development plans for Sales and Marketing executives

Director of Organizational Development (January 2004 – November 2007)

Reported to the Director of Human Resources - Partnered with department and business unit contacts to develop performance management improvement strategies, core competencies, and corporate sponsored employee education.

Lead the development and delivery of the JRM Project Execution University

Developed/ facilitated performance evaluation, structure evaluation, succession planning and career tracking initiatives.

Worked with function and business unit leaders to promote and drive positive organizational effectiveness and related culture change initiatives. (Baku, Singapore, Dubai, Batam and Morgan City)

Monitored trends in hiring, retention, development, and turnover of employees.

Developed, facilitated, and managed training /development initiatives based on needs assessment.

Collected and disseminated information on available training sources, methods, costs, and program evaluation and establish and maintain relationship with training partners.

Developed strategies to retain high performing /critical employees

Cameron, Houston, TX November 1999 - January 2004

Director of Training

Lead the relocation of the Learning Center from Mt. Vernon, Ohio to Houston, TX• Monitored trends in hiring, retention, development, and turnover of employees.

Assessed worldwide training needs; implemented the technical and non-technical curriculum including SAP global implementation.

Developed, delivered and reinforced all non-technical training (team building, supervisory skills, organizational development, change management, communications, etc.)

Managed the training facilities, training resources (five technical trainers), databases and certifications

Baker Hughes, Houston, TX November 1994 - November 1999

SAP Change Leadership Team Lead (November 1998 – November 1999)

Developed and implemented the recruiting process for new team members.

Conducted end user workshops and facilitated division discussions in reference to the

Shared Services impact which included role mapping.

Facilitated and trained teams in chartering, team building, meeting skills, organizational development, communication, negotiations, coaching and conflict resolution.

Responsible for ensuring Baker Hughes Leadership visibly supports the new Baker Hughes Shared Services organization.

Developed and maintained Shared Services communication guides and correspondence in regards to process changes due to SAP R/3.

Organizational Capabilities Manager (October 1997 - November 1998)

Participated on the Worldwide Management Team responsible for the deployment of methods to lead organizational change including communication strategies.

Created a process oriented organization by establishing roles and responsibilities that related to the customer needs in a team environment.

Developed and implemented methods of sourcing, developing and retaining the best

people. This system included competence development and career planning for employees as well as leadership and management effectiveness tools and assessments.

Created and implemented systems/process that supported a learning culture (rewards, tools, training). This included problem solving and process improvement methods and creating continuous improvement and performance measurement culture.

Senior Quality Process Leader (November 1994 - October 1997)

Assisted in the development and implementation of self-directed work teams throughout INTEQ.

Development quality skills at all employee levels by delivering educational (awareness)

and training (skill building) courses in continuous improvement.

Key business facilitator - deployed top level corporate goals through the Quality Management Structure by facilitating meetings for natural work groups, quality councils and process teams. Consulted with management groups, quality councils, teams and individual employees on application of quality methods to specific projects and coordinated such activities as benchmarking, internal audits and quality communications.

Developed and delivered continuous improvement training courses. Developed trainers for specific continuous improvement courses (training, coaching and facilitation)

Consulted with and advised project teams on specific continuous improvement methods and tools required to advance the project

Consulted and worked with management groups to analyze process improvement opportunities along with measurement systems to drive these opportunities


Southwest Texas State University May 1980 San Marcos, TX



Exceptional interpersonal skills (listening, coaching, facilitating, conflict resolution)

Expert instruction, project management and problem solving skills

Financial and business acumen; analytical; strategic; customer service focused

Extensive experience delivering effective and persuasive presentations to all levels of the organization

Ability to multitask and manage multiple projects/processes

Accustomed to working in a fast-paced environment and successfully handling several responsibilities simultaneously.

Proven track record in working effectively at all levels of the organization

Computer proficiency: PowerPoint, Outlook, Excel, Word,, SAP

Extensive international experience ((Baku, Singapore, Dubai, Batam, Perth, Trinidad, Aberdeen)


Halliburton Supply Chain Quick STEP Program – May 2012

Halliburton University Competency Facilitator – February 2012

Halliburton First Line Supervisor Training – March 2012

Halliburton Talent Selection – Certified Instructor – July 2011

Halliburton Succession Management – Certified Instructor – May 2011

JRM Project Execution University – July 2006

JRM Strategic Finance – February 2004

JRM Management Development Training Program (JRM) – June 2003

JRM Finance for Non Financial Managers – September 2003

Certified Six Sigma Green Belt – October 2001

Cooper Cameron Management Development and Training Workshop – January 1997

Presence, Power and Performance – Coaching for Leadership Excellence – July 1997

The Leadership Architect Tools – Lominger Limited, Inc. – Certification of five of the seven

Organizational Competency Tools – June 1997

Best of Teams Conference – Boston – June 1997

ODI – The Quality Advantage Facilitation Training – May 1994

Managing Process Improvement and Voice of the Customer

Baker Hughes INTEQ Supervisory Institute – November 1993

Baker Hughes Management Growth Institute – April 1992

Baker Hughes Training Institute – November 1991


American Marketing Association Member

Society of Training and Development Member - Houston Chapter

National Human Resource Association Member

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